Palmer Dodge Chrysler Jeep Ram - Service Center

Second time I’ve had to return after a basic service because my tires weren’t inflated. Also charge a percentage to use AmEx. Overall, service dept lacks service. Some of the reps are good but there i because my tires weren’t inflated. Also charge a percentage to use AmEx. Overall, service dept lacks service. Some of the reps are good but there is a general “don’t give a xxxx” attitude that’s prevalent. More

The lady at the service desk was very polite and had a big smile. Also kept me informed on progress big smile. Also kept me informed on progress More

Warranty work on 2014 used car purchased recently. Very pleased with work done. Sarah Jaramillo was the best! Very pleased with work done. Sarah Jaramillo was the best! More

Great service they did a wonderful job in my car. Very respectful people.. I will definitely recommend it to my friend and family. Very respectful people.. I will definitely recommend it to my friend and family. More

I called on Monday after my car wouldn’t start and Rich was helpful and super fast! Got my car back Tuesday with a new battery and everyone in service department was so polite and happy to be there !! was helpful and super fast! Got my car back Tuesday with a new battery and everyone in service department was so polite and happy to be there !! More

Kim was great. Thank you! Technician that worked on vehicle needs to pay a bit more attention. When I can to pick up the vehicle after it was supposedly complete Thank you! Technician that worked on vehicle needs to pay a bit more attention. When I can to pick up the vehicle after it was supposedly complete….the center console was not finished and laying in the back seat. He thought that was the way he was suppose to leave it. This vehicle was removed from Union City Jeep/Chrysler/Dodge because of their inability to fix it. The center console cover was laying in the back seat when it arrived at Palmer. The technician that worked on it thought he was done when he finished the job as it was received. Now common sense would have dictated to ask someone if the cover should be put back on. Of course it should. Was I expected to drive it off the lot without it being completely put back together. The tech spoke to no one about this. Kim was embarrassed that I spent $60 on Uber plus tip and the vehicle was still not ready. Communication would be important here. There’s a long story about this whole repair that was a nightmare from start of taking it to Union City J/C/D to bringing it to Palmer. Union City shouldn’t even be in business as a dealership. I’ve never, ever been disappointed with bringing my Jeep to a dealership. Well, now I am. But the nightmare continued with the technician at Palmer not communicating that the job was not entirely done before I arrived to pick it up. I work for Delta. I live in the Charleston, SC area. I had a training period that I had to teach yesterday. After discovering the Jeep was not really ready, Kim instantly got me another Uber back to my hotel, and later delivered my Jeep to the hotel when it was finished. Thank you again Kim! More

I was very impressed with the quality of service provided by Kim. She took excellent care of my needs. by Kim. She took excellent care of my needs. More

Broke dip stick tube off in the block and tried to cover up the mistake, a mistake that could lead to engine failure. Nothing short of crooks. Not just the technician involved but management as well. up the mistake, a mistake that could lead to engine failure. Nothing short of crooks. Not just the technician involved but management as well. More

The service was excellent. My vehicle was completed in a timely manner. Ryan and the team exceeded my expectations. I can’t wait to have the stage 2 installed. I will definite My vehicle was completed in a timely manner. Ryan and the team exceeded my expectations. I can’t wait to have the stage 2 installed. I will definitely be returning to Palmer Dodge. More

The best Dodge dealership I have ever been in. The staff is friendly and always willing g to help. They insist on making you feel comfortable The staff is friendly and always willing g to help. They insist on making you feel comfortable More