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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,284 Reviews

4,284 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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December 29, 2023

We were very satisfied with our recent service visit at Palmer Dodge CJR! Everyone we came in contact with was exceptional; specifically David Keller and Kimberly. Very friendly and knowledgeable as well More

by sharjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Sharon, thanks so much for your 5-star review! We're thrilled to hear that you had an exceptional experience here!

December 28, 2023

They changed my oil and actually put oil back in it ! !!! A lot of other customers didn’t have that same experience lol . More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Stephen! Thank you so much for taking the time to share your experience. We're thrilled to hear that our team took great care of your oil change!

December 25, 2023

Kim was super helpful and the rest of the experience was pretty horrible. Issues with scheduling, parts, repairs not completed, etc. aThe work got done at the end of the day but it didn’t have to be so pa More

by ryan@acclaroinc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim
Dec 27, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry to hear that you were left unsatisfied with your appointment. We appreciate all of your thoughtful feedback, and we will use it to improve going forward. We sincerely hope to have the opportunity to work with you again, and provide the outstanding service you deserve. Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 24, 2023

Rich in service did a great job. He is a pleasure to deal with and an asset to your company. The price of $750.00 for two batteries and the fact I can only obtain them through a Ch More

by lewiereynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich in the service department
Dec 26, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Lewie, thank you for your kind words about Rich's service. We appreciate your feedback regarding the price and availability of the batteries. We'll definitely take your comments into consideration for future improvements. If you have any further questions or concerns, feel free to reach out.

December 23, 2023

Great job handling the warranty problems with my Chrysler Pacific batteries (regular and start/stop). Unfortunately, they had to do the same repairs/replacements twice in less than 18 month. More

by bobmitchellga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Torres
Dec 26, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Bob, thank you for your positive feedback on how we handled the warranty issues with your Chrysler Pacific batteries! We hope to work with you again next time.

December 23, 2023

Work was initially done to clear an error code. I spent nearly $2000 for the service. A couple of weeks later, the same code returned. I took the vehicle back to the dealership to have the issue c More

by cyclist9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

We apologize for the inconvenience you've experienced in trying to get your vehicle repaired. We understand your frustration, and we want to do everything we can to properly address the issue. When you have a moment, please reach out to us directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 22, 2023

I did not use the dealership side. I was only there for service. So I no feedback about the dealership More

by sdk67us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for choosing our service department! We appreciate your feedback and are glad to hear that your experience was positive.

December 21, 2023

Service got me in and out in less time than quoted, and back on the road after replacing a headlight bulb in good order! More

by william.penson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Dec 22, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

It's great to hear our service team could help you out! We hope to work with you again next time!

December 21, 2023

Always a positive experience here. They have always been communicative & provide an excellent service to me. More

by perry.megan1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not mentioned
Dec 22, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

It's great to hear you had a positive experience. We hope to work with you again next time!

December 18, 2023

Rich is a great service advisor and I have been more than pleased with his assistance. I would highly recommend him to anyone. More

by mattwhittenburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Dec 19, 2023 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Matt, thank you for your kind words! We're delighted to hear that Rich provided excellent assistance. We appreciate your recommendation and look forward to serving you again in the future.

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