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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,285 Reviews

4,285 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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January 04, 2024

The service was fast, easy and well done. Everyone was helpful and professional. Would recommend service center. More

by wmik
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service center. Our team always strives to provide fast, easy, and professional service. We appreciate your recommendation!

January 04, 2024

Thank you for the great service to my vehicle. I will be back in the future. More

by tldelk00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2024

Luis was great very responsive - actually proactive in chasing me down to make sure I got the vehicle in the shop and fixed it quickly More

by ROB@STONEWALKCO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Jan 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Rob, thank you for your positive feedback! We're glad Luis provided excellent service and went above and beyond to ensure your vehicle was taken care of promptly. We appreciate your support and hope to assist you again in the future.

January 03, 2024

Great service on my daughter's Grand Cherokee. She's had no issues to date and I'm pleased with the results + dealer service. More

by ramse45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your positive review! We're glad to hear that your daughter's Grand Cherokee is running smoothly!

January 03, 2024

My light for tires been on since I left. I’ve been communicating through text and I have not received any response. I’m not happy at all. More

by Andre Belue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry for any delays in communication regarding your service. Please don't hesitate to reach out to us via email or phone so we can help! Sincerely, David Keller, Service Manager, service@palmerdcj.com

January 02, 2024

This is the best service department I’ve ever had work on my vehicle. They communicated well and fixed my issue quickly. There isn’t another dealership that comes close to Palmer Dodge. I highly recommend th More

by bob@rstwarren.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We really appreciate your kind feedback about our service department! We hope to work with you again next time!

January 02, 2024

Service advisor Sarah was excellent to work with. Clear communication on timing made this an easy process from start to finish. More

by mtbdude33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah (in service)
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for sharing your great review! We really appreciate your feedback!

January 01, 2024

Chivalry is not dead here. Everyone is so polite, super helpful and accommodating. From the second, I parked to the minute I left, they did not have to take the time to make me More

by jmackenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Cole in the service department and I wish I caught the name of the gentleman who was so kind and polite on 12/26 @1pm. They are a team!
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words and positive feedback. We're thrilled to hear that our team made you feel appreciated and provided excellent service!

December 31, 2023

Consistently poor service and outcomes. Aesthetically no comparison to other DCJR dealerships. Treated unfairly and implied that I was being dishonest or lying. Never to return More

by patrick.lovelace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram
Jan 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We are so sorry to hear that your experience here was anything less than positive. We want to provide great service to all of our customers, and we sincerely hope to work with you again in the future. If you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 30, 2023

Sarah did an excellent job of keeping me informed and updated about my repairs Waiting on parts for recall work More

by chapgl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah service advisor
Jan 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're glad to hear that Sarah provided you with excellent communication during your repair process. We appreciate your patience while waiting for the parts needed for the recall work. If you have any further questions or concerns, please feel free to reach out.

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