Palmer Dodge Chrysler Jeep Ram - Service Center

Chelsie did a great job. I was at your dealership yesterday was looking for Winston since he normally takes care of me but wasn't working I worked with Chelsie Campbell who di I was at your dealership yesterday was looking for Winston since he normally takes care of me but wasn't working I worked with Chelsie Campbell who did a great job. I did an oil change based on a coupon I had and was a little confused of the process. Chelsie took the time to explain and she made sure I understood and explained what I need to have when i do my next oil change. I really appreciate the fact she was really busy but got to me quickly and the oil change was done in no time. Great job. I will definitely come back again. More

They took care of the issue. My car was fixed as it should have been under the warranty, but I wish they would have charged my care before I picked it up - it is a Hybrid. My car was fixed as it should have been under the warranty, but I wish they would have charged my care before I picked it up - it is a Hybrid. More

Thomas Pappas made my experience terrific. He was professional, courteous and knowledgeable. I highly recommend working with him and the Palmer service department. made my experience terrific. He was professional, courteous and knowledgeable. I highly recommend working with him and the Palmer service department. I will be back. More

Fast, efficient & Courteous Service I came in for the routine, unscheduled oil change and tire rotation service. It was handled very quickly. At the same time, I asked that they take a l I came in for the routine, unscheduled oil change and tire rotation service. It was handled very quickly. At the same time, I asked that they take a look at a door handle that had been damaged by an attempt at unauthorized entry. Needed parts were identified fluently, but because they were non-stock, I wasn't expecting that they would be available or prepared to make the repairs on the next day. They were and the job was done. The Service team was professional and courteous and knew their business. The repairs could not have been handled better. More

3 days and backup camera was still not fixed. I scheduled appointment online for 9am on a Monday to fix backup camera, fix squeak in the steering and check issue with shaking when braking. Next da I scheduled appointment online for 9am on a Monday to fix backup camera, fix squeak in the steering and check issue with shaking when braking. Next day told nothing found wrong with camera or steering, but would lubricate the steering and do an update on camera/Nav. system. Brake pads worn and wear on rotors so agreed to have replaced., although shaking issue occurring before 60000 miles. Called on Wed car is ready.for pickup and backup camera still not working. Charged for steering which maxcare warranty indicated steering is part of warranty. Nothing on brakes was covered by warranty. I own 2 300s and my family has 2 dodge chargers, so far this has been the worse experience with getting repairs and warranty coverage. Also I was walking the used car lot for over 30 minutes as we may be purchasing another car but not one sales person (and there were some in the area) came up to ask if I had any questions or needed assistance. More

Great service Dawn went over and beyond. I am completely satisfied. She ordered my parts and was very friendly. The service was amazing and the wait was short. Five Dawn went over and beyond. I am completely satisfied. She ordered my parts and was very friendly. The service was amazing and the wait was short. Five star service! More

Customer Service Thomas Pappas has consistently provided great customer service. He makes a point to contact me in a timely manner and provides detail information reg Thomas Pappas has consistently provided great customer service. He makes a point to contact me in a timely manner and provides detail information regarding the maintenance service on my car. More

Had an appointment but car not looked at until second day Traditionally when you make an appointment that means that a company reserves that time for you. But apparently at this service center appointments a Traditionally when you make an appointment that means that a company reserves that time for you. But apparently at this service center appointments are more guidelines or in my case they mean absolutely nothing. I had an appointment to bring my car in, first appointment of the day. I was there right when the service center opened. The check in experience was great, staff was very friendly and knowledgeable. After that though it all went downhill. I did not hear anything from the service center at all on day one. Zero communication. Day 2 starts and I get notified that the car has been dispatched but not pulled in by a tech yet! I had an appointment and the car sat there for an entire day without someone even looking at it! That is ridiculous. Now, once they actually started on my car everything was great. The fixes were all done and the check out process was very easy and the staff was great. More

Great inspection and fast.Friendly people. Great job,Entertain by friendly staff. Fast oil change and tire rotation. Great customer care at waiting room.Well be coming for the next inspection. Great job,Entertain by friendly staff. Fast oil change and tire rotation. Great customer care at waiting room.Well be coming for the next inspection. More

Great Experience This is a small dealership with and Excellent Service staff I was greeted with welcoming smiles from the porters to the Advisors. I had a knocking noi This is a small dealership with and Excellent Service staff I was greeted with welcoming smiles from the porters to the Advisors. I had a knocking noise from under my car and the Shop Forman came out front and said let’s take a drive and see if we can duplicate the noise. Well we did and they repaired my car that day. Great place and Great people. More