Palmer Dodge Chrysler Jeep Ram - Service Center

Thomas From start to finish, Thomas was awesome. I delayed getting my car to a dealer for service because I had poor customer service from another Dodge deal From start to finish, Thomas was awesome. I delayed getting my car to a dealer for service because I had poor customer service from another Dodge dealer. From the time Thomas answered the phone on my initial call until I went to pick up my car he was polite, he listened and was very helpful. Not sure who the other service person was that was there with Thomas when I picked up my car but he offered some useful information as well. Going forward, this will definitely be my choice for a Dodge dealer whenever I need service. More

Jeep in the shop again Thomas was great to work with. I appreciate him stepping up and scheduling my service in Dawn Breskos absence. My jeep has a history unfortunately and Thomas was great to work with. I appreciate him stepping up and scheduling my service in Dawn Breskos absence. My jeep has a history unfortunately and it took a few calls but Thomas came through for me. Jason More

Timely service and communication Efficient in drop off for appointment and vehicle was ready several hours earlier than promised. Upon completion the service department promptly ad Efficient in drop off for appointment and vehicle was ready several hours earlier than promised. Upon completion the service department promptly advised vehicle was ready. More

Oil change took 90 minutes when they quoted it would take 45 I got to the dealer at 2:20 which is supposed to be the slow time after lunch before after work crowd my rep said it would take 45 min . They texted I got to the dealer at 2:20 which is supposed to be the slow time after lunch before after work crowd my rep said it would take 45 min . They texted 90 min later saying car was ready . My rep said sorry she was busy with a warranty issue. Do my car was ready but no one else could text me ? Then when I got in my car my drivers side arm rest was covered in black grease. I keep my interior clean because it is dove grey . I did not appreciate that I had to clean my car after a 90 min oil change. By the way if the said it was 90 min that would be my choice to come back later or wait . But I wasn’t given a choice. More

Nice and friendly service write up girl Took car in for a few things- the girl they wrote up my order was very good. Informed me of a recall and got that fixed too! Took car in for a few things- the girl they wrote up my order was very good. Informed me of a recall and got that fixed too! More

Timely and knowledgable service manager I had been taking my vehicle to a closer Dealer for service, however that dealers service was terrible. So I called the folks at Palmer in Roswell an I had been taking my vehicle to a closer Dealer for service, however that dealers service was terrible. So I called the folks at Palmer in Roswell and they were able to get me right in. Take care of the recall and assist with getting additional work completed. I will definitely be using Palmer Dodge to service my car going forward. The Service Manager was very helpful and understanding. More

Transmission issue on my '18 Dodge Journey I have supposedly had my transmission fixed twice by two different Dodge dealers and now it has blown for a third time within 3 weeks. Frustrating. I have supposedly had my transmission fixed twice by two different Dodge dealers and now it has blown for a third time within 3 weeks. Frustrating. Very nice people here, but they did not fix my problem. More

Friendly, Fast and Efficient The team at this location is my favorite. I drive to this location from downtown Atlanta because of the experience with the staff and the efficiency o The team at this location is my favorite. I drive to this location from downtown Atlanta because of the experience with the staff and the efficiency of the work provided! This team and location are A-1. More

Still leaking roof , now out of warranty and they want 1000 The new Jeep roof has leaked from day one , had it in twice over the 4 years to be fixed , now it is out of warranty and now they want $1000 for somet The new Jeep roof has leaked from day one , had it in twice over the 4 years to be fixed , now it is out of warranty and now they want $1000 for something that we thought was fixed the second time it was in !!! Their motto is that Jeeps leak .. and just deal with it ! More

Great service by Neil We had a great service by Neil. We left the car at Chrysler Roswell after having a horrible experience on Ed Voyles Marietta. Neil went above and beyo We had a great service by Neil. We left the car at Chrysler Roswell after having a horrible experience on Ed Voyles Marietta. Neil went above and beyond the expected to make sure we were going to have a great client service. He found a part for us on a different state, got it and had the car ready much sooner than expected. He made all the difference, we are very happy with the service. More