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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,244 Reviews

4,244 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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August 28, 2019

Timely service and communication Efficient in drop off for appointment and vehicle was ready several hours earlier than promised. Upon completion the service department promptly ad More

by Satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil
Aug 28, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We truly appreciate you taking the time to let us know how we are doing. Thank you for choosing Palmer Dodge Chrysler Jeep Ram! We hope to see you again soon!

August 28, 2019

Nice and friendly service write up girl Took car in for a few things- the girl they wrote up my order was very good. Informed me of a recall and got that fixed too! More

by cindy21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea(?)
Aug 28, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

That's awesome to hear Cindy! We love providing our customers with exceptional service and we truly appreciate your compliments. We hope to see you again soon!

August 28, 2019

Timely and knowledgable service manager I had been taking my vehicle to a closer Dealer for service, however that dealers service was terrible. So I called the folks at Palmer in Roswell an More

by cleesmith64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
Aug 28, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We're so glad we were able to help you out! Helping our customers is what we love most and we're honored to receive such praise from you! We look forward to working with you again in the future!

August 28, 2019

Oil change took 90 minutes when they quoted it would take 45 I got to the dealer at 2:20 which is supposed to be the slow time after lunch before after work crowd my rep said it would take 45 min . They texted More

by nm.taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chelsie
Aug 28, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We'd like to start out by offering our deepest apologies for the experience you had. We pride ourselves in delivering exceptional service and we can assure you this was not a typical situation. We hope you will give us the opportunity to make this right. Sincerely, Jody Cruce, VP, 770-410-1111

August 26, 2019

Transmission issue on my '18 Dodge Journey I have supposedly had my transmission fixed twice by two different Dodge dealers and now it has blown for a third time within 3 weeks. Frustrating. More

by bchallen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Aug 26, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry to hear about the issues you've been having with your transmission. If you could please give me a call when you have a moment, I'd love to work with you so we may get your vehicle fixed and back out on the road. Sincerely, Jody Cruce, VP, 770-410-1111

August 24, 2019

Still leaking roof , now out of warranty and they want 1000 The new Jeep roof has leaked from day one , had it in twice over the 4 years to be fixed , now it is out of warranty and now they want $1000 for somet More

by shirleyorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : They are always so rude ! What happens to customer service in this department! Only people that are nice are in sales !!
Aug 26, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

I'm sorry to hear about the experience you've had trying to get the roof of your Jeep fixed. I hope you will give me a call when you have a second, so I can learn more about your experience and address your concerns in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111

August 24, 2019

Friendly, Fast and Efficient The team at this location is my favorite. I drive to this location from downtown Atlanta because of the experience with the staff and the efficiency o More

by robert.crooms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for the kind words, Robert! We honored to receive such high praise from you! We look forward to working with you again next time!

August 24, 2019

Great service by Neil We had a great service by Neil. We left the car at Chrysler Roswell after having a horrible experience on Ed Voyles Marietta. Neil went above and beyo More

by Paula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil
Aug 26, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for taking the time to leave this review! We're so pleased to hear that Neil went above and beyond to get your vehicle fixed and ready to go in no time at all. Thank you for choosing Palmer Dodge Chrysler Jeep Ram!

August 23, 2019

Bad experience Dropped off car to have oil change, service shifter light on, and vent replaced. Didnt hear from anyone for over 24 hrs, I had to call and told car wa More

by Melton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hiram
Aug 23, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111

August 23, 2019

Easy in, easy out No problems. All good. Was able to schedule to meet my time frame and left car the night before for faster service. Will do so again More

by scotsmac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil
Aug 23, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for taking the time to leave us this note! We're so pleased to hear we were able to help you out in a timely manner. We look forward to seeing you again the next time your vehicle needs to be serviced!

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