Palmer Dodge Chrysler Jeep Ram - Service Center

Service rep Thomas Pappas was the service writer and was very understanding of the situation with the situation and got me in and out quickly even after an issue Thomas Pappas was the service writer and was very understanding of the situation with the situation and got me in and out quickly even after an issue with the the replacement had a problem. I was prioritized to resolve it and again in and out quickly. More

Really Fast Oil Change Hiram was on top of his game I was there around 8:30 by 10 :00 my truck was ready to go Was really fast Hiram was on top of his game I was there around 8:30 by 10 :00 my truck was ready to go Was really fast More

Awesome customer service Good customer service everyone very friendly and helpful. All departments are very friendly and answer any questions I might have. My experience was g Good customer service everyone very friendly and helpful. All departments are very friendly and answer any questions I might have. My experience was great with them. More

I feel robbed. The car was driving perfectly fine. We took it in for a tempt light that came on when AC was on and the car was idling. After keeping the car for 3 The car was driving perfectly fine. We took it in for a tempt light that came on when AC was on and the car was idling. After keeping the car for 3 days and not hearing back - I called. Mechanics were gone for the day at 4:30pm and no diagnosis had been made. I get a call first thing in the am to let me know the master cylinder had gone bad. I was Charged 500 to diagnose after chip didn't reveal a problem. Then was told the master cylinder needed replacing........ Car had just run out of warranty this year. We were charged 2600 for repair - this is crazy. The master cylinder should not fail at 40K miles. Also, the car should not have been driving perfectly fine if the master cylinder was bad, but what choice did we have at this point? I have lost all trust in Jeep and have no plans to by a jeep in the future. The service coordinators were perfectly nice. Neil our service manager was great with communication after the diagnosis...not his fault for the diagnosis - but Jeep in general should make a product that doesn't fail at 40K miles. More

Great service like always Hiram was outstanding with his service. Everything was done on time. Thank you Palmer for taking care of my car. Everyone is very friendly and profess Hiram was outstanding with his service. Everything was done on time. Thank you Palmer for taking care of my car. Everyone is very friendly and professional More

customer service Neil in service was extremely helpful and understanding. He worked with my schedule in fitting me in and made sure I was taken care of. Although extre Neil in service was extremely helpful and understanding. He worked with my schedule in fitting me in and made sure I was taken care of. Although extremely busy he took the time to answer my questions and helped get me the rental car I needed. Would come back to this location just to deal with him! The service dept staff explained and answered my questions. More

Excellent service Thomas and his team are always prompt, professional, and courteous with a personal touch. The service department is extremely efficient and responsive Thomas and his team are always prompt, professional, and courteous with a personal touch. The service department is extremely efficient and responsive. Happy to recommend! More

Service center is awful Will never go back I went this past week and they wanted to charge $400.51 for a battery and to reset the modules. I went to pep boys right down the s Will never go back I went this past week and they wanted to charge $400.51 for a battery and to reset the modules. I went to pep boys right down the street they did it all for $177 with a three year warranty! More

Friendly and knowledgeable Service was fast and friendly from the second I walked up. I was greeted, asked what I was there for and immediately taken care of. I will definitely Service was fast and friendly from the second I walked up. I was greeted, asked what I was there for and immediately taken care of. I will definitely bring all my RAM business here. More

Best Service Department This is the best service I've ever received at a dealership. I live downtown and read plenty of Google reviews for nearby Jeep dealerships. Most revie This is the best service I've ever received at a dealership. I live downtown and read plenty of Google reviews for nearby Jeep dealerships. Most reviews were on sales but this dealership had so many great service reviews. I decided to tow my truck all the way to Roswell and I'm glad I did. Thomas was the absolute best and very knowledgeable! I bought my Jeep in for one matter and got all my recalls done at the same time. My Jeep is 15 years old with 245,000 miles and she runs like I just bought her. Thank you so much!!! More