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Palmer Dodge Chrysler Jeep Ram - Service Center
Roswell, GA
4,282 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,282 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center
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October 01, 2019
Took care of all our needs. Great service. Very friendly Caring staff Took us right away Everyone loves our Service Dog and is ready with treats! Explains and keeps us upda Great service. Very friendly Caring staff Took us right away Everyone loves our Service Dog and is ready with treats! Explains and keeps us updated throughout our service of the car. More
by Ron
Verified CustomerEmployees Worked With
Louise and Herium
October 01, 2019
recall quick easy in an out. comfortable waiting room. no charge as was a recall. was nice to look at inventory of new jeeps while i waited and was not has quick easy in an out. comfortable waiting room. no charge as was a recall. was nice to look at inventory of new jeeps while i waited and was not hassled by sales guys. More
by DANNY.BRIDGES
Employees Worked With
Luis
October 01, 2019
Service 9.18.2019 My experience at Palmer Dodge Chrysler Jeep Ram on 9.18.2019 (drop off day) (Pick-up 9.23.2019) was very poor. Service Manager was not helpful or pro My experience at Palmer Dodge Chrysler Jeep Ram on 9.18.2019 (drop off day) (Pick-up 9.23.2019) was very poor. Service Manager was not helpful or professional. I brought my Ram for service (under warranty) there was a discrepancy on a "shop fee" and I was unable to get the service manager to return my call. I came to pick up my truck and the service manager didn't even acknowledge me or attempt to see what the issue was. It was not a great experience. I also told the service advisor that my truck had a vibration at 80MPH. He recommended a road force balance (that I already had done). The odd thing was that he stated they only drove the truck at 70MPH but I advised that the vibration was at 80MPH. So how can you recommend something but you didn't even get the truck up to the 80MPH to see the actual problem. It just feels like they recommend services to get money without verifying the problem. Then the funny thing is they recommended replacement of a brake light for 35.00 and wiper blades for 40 dollars however, couldn't even explain to me the issue on the vibration at 80MPH. The only professional thing about my experience was the young lady in charge of loaner cars. She was polite and professional however, the service department staff was not to be desired. I did speak to the VP after my experience. He stated he would look into it and call me back of course I never got a call back. Thanks, More
by mrqjones
Employees Worked With
October 01, 2019
Service Experience My service experience (oil change and tire rotation) was consistent and met my expectations. Hiram provided an accurate wait time, understood the pur My service experience (oil change and tire rotation) was consistent and met my expectations. Hiram provided an accurate wait time, understood the purpose of my visit and reviewed my invoice with me. He is informative, personable and pleasant. More
by carla.vasquez40
Employees Worked With
Hiram
October 01, 2019
Excellent Service and quality work Winston was excellent had my soft top put on same day and they also purchased back my hardtop. This experience was great will be back Winston was excellent had my soft top put on same day and they also purchased back my hardtop. This experience was great will be back More
by Haz
October 01, 2019
Personal and Proactive Very friendly staff who were great about proactively communicating the status of repairs. Repairs were made much quickly than originally anticipated. Very friendly staff who were great about proactively communicating the status of repairs. Repairs were made much quickly than originally anticipated. Very easy to pay bill online and then pick up the car. More
by jeffsilverman1
Employees Worked With
Thomas Pappas
October 01, 2019
Outstanding service Service Advisor was awesome! Can’t remember her name but it was a lady with crutches. I will check a name below but did not encounter anyone other tha Service Advisor was awesome! Can’t remember her name but it was a lady with crutches. I will check a name below but did not encounter anyone other than the lady mentioned above. More
by BOB@NMSIMG.COM
Employees Worked With
September 29, 2019
Battery replacement I didn’t need an appointment, they took my car quick, the diagnostic was correct, the work that they performed was precise and they explained all they I didn’t need an appointment, they took my car quick, the diagnostic was correct, the work that they performed was precise and they explained all they did. More
by mejiamonica0
Employees Worked With
September 24, 2019
Fuel Injector issue Thank goodness for extend warranty! Thomas in service took the best care of my Jeep and even though it took a little longer than expected he called me Thank goodness for extend warranty! Thomas in service took the best care of my Jeep and even though it took a little longer than expected he called me daily to give me updates. That's never happen in the past with previous service departments. Thanks again for the great customer service. More
by seschberger
Employees Worked With
Thomas
September 20, 2019
Airbag recall Professional, on time and dedicated to my request. Chip was great. Watching the others and how they interacted with customers I could tell they for th Professional, on time and dedicated to my request. Chip was great. Watching the others and how they interacted with customers I could tell they for the most part were trained well. Chip did seem to be a step ahead on how he handled my time. More
by h24ditto
Employees Worked With
Chip Buddin
