Palmer Dodge Chrysler Jeep Ram - Service Center

He was awesome! Thomas was very helpful and courteous. I Will definitely come back and request to have him help me again. Thomas was great! Thanks very much! Thomas was very helpful and courteous. I Will definitely come back and request to have him help me again. Thomas was great! Thanks very much! More

Amazing group of 1st class automotive professionals. Palmer's service center repair completely fixed the problems with my 13 year old Chrysler 300C. Impressive service professionals were thorough, paid a Palmer's service center repair completely fixed the problems with my 13 year old Chrysler 300C. Impressive service professionals were thorough, paid attention to details, and persistent in their efforts to identify and fix several very elusive problems. Palmer's service advisors are exceptional, patient and highly customer oriented. Thomas Pappas in particular was amazing. On a scale of 1* (worst) to 5* (best), I would rate Thomas as a 10*! More

Very Helpful personnel Our Cherokee experience a difficult to diagnose issue but the dealership stuck with it, handled the matter in a friendly, professional and satisfactor Our Cherokee experience a difficult to diagnose issue but the dealership stuck with it, handled the matter in a friendly, professional and satisfactory manner and also paid for a rental car for us until they were able to determine and repair the issue. Our service advisor was especially attentive and helpful. We are happy campers. More

Ryan in Parts Department was Amazing to work with! Ryan in Parts Department gave me his cell number. Was very responsive. Helped me pick the correct tires, wheels and lift and it came out the exact w Ryan in Parts Department gave me his cell number. Was very responsive. Helped me pick the correct tires, wheels and lift and it came out the exact way I wanted it to look! I was so happy about the way he handled everything. More

Oil change They got me in quickly for an oil change and tire rotation. The staff was very friendly and professional. I had just moved to the area and was pleased They got me in quickly for an oil change and tire rotation. The staff was very friendly and professional. I had just moved to the area and was pleased that I was able to get in the same afternoon I called More

Very efficient and pleasant to work with. Winston checked my truck in and the shuttle driver gave me a ride home. Winston communicated with me very well and my truck was serviced promptly. Winston checked my truck in and the shuttle driver gave me a ride home. Winston communicated with me very well and my truck was serviced promptly. More

Great Experience! Luis, my service rep, was very knowledgeable, helpful and kind. He explained the service needed, charges, answered all my questions and kept in contac Luis, my service rep, was very knowledgeable, helpful and kind. He explained the service needed, charges, answered all my questions and kept in contact during the process...what a great experience! I highly recommend Luis and Palmer CDRJ Service. More

Superb Customer Service Thomas Pappas was able to diagnosis the issue with my Charger and when I told him I did not have another car to use while the Charger was being servic Thomas Pappas was able to diagnosis the issue with my Charger and when I told him I did not have another car to use while the Charger was being serviced, he made it a point to have the car repaired the same day. He is an outstanding asset to your dealership. More

Goodr repair service with excellent service advisor. Repairs were done properly but highly disappointed in differences noted in three consecutive 23 point inspection reports. Please review reports from 8 Repairs were done properly but highly disappointed in differences noted in three consecutive 23 point inspection reports. Please review reports from 8-7-19, 8-20-19, and 8-31-19. For example report on tire tread depth showed 7/32 in depth on all 4 tires on 8-7 but on 8-31 no measurement recorded but red circle checked indicating immediate attention needed. No way that is true. Differential fluid was changed on 8-20 but inpection report indicated on 8-31 that rear differential would need future attention which is ludicrous. There are no explanatory notes on any of the three inspection reports. Brake pads on first two inspections were "green" on all four pads and then on last inspection were "yellow". I feel with any abnormal findings a note is warranted explaining the finding. I would like an explanation after head of service department reviews the three inspections. More

Not A Fan This wasn't the ideal experience. Hard sale on a oil change package and when I refused I got attitude. When I came to pick up my truck, they lost my k This wasn't the ideal experience. Hard sale on a oil change package and when I refused I got attitude. When I came to pick up my truck, they lost my key and filed my paperwork under the wrong name. Took them 20 minutes to find my key. They are not organized or timely in my opinion. More