Palmer Dodge Chrysler Jeep Ram - Service Center

Great experience! Had routine maintenance and a minor repair done. Service was completed in 1 hour at a fair price at was done perfectly! Highly recommend! Ask for N Had routine maintenance and a minor repair done. Service was completed in 1 hour at a fair price at was done perfectly! Highly recommend! Ask for Neil. More

2015 Jeep Wrangler Unlimited - 65K Service I decided to return to Palmer Dodge for the 65K service maintenance and check-up. My Service Advisor, Luis Torres, setup my appointment and handled th I decided to return to Palmer Dodge for the 65K service maintenance and check-up. My Service Advisor, Luis Torres, setup my appointment and handled the inspection and maintenance of my vehicle. Luis is knowledgeable and proactive on all fronts. He notified me of some concerns found during the inspection and also what was covered under the extended warranty I had when the Jeep was purchased; this always slips my mind when servicing my Jeep so I forget it covers a rental car. Luis is easy to work with, honest, friendly and professional. He made this service trip a breeze!! More

Perfect Customer Service Two days prior to going to Palmer’s dealership, I had my first 10,000 mile check up for a routine oil change ,at another dealership in Marietta. They Two days prior to going to Palmer’s dealership, I had my first 10,000 mile check up for a routine oil change ,at another dealership in Marietta. They changed my oil and rotated my tires, never mentioning any issue. As I was leaving their facility, I noticed a comment about my front time having a nail in it on the last page of the paperwork. Their check out guy had already collected my fee for the tire rotation and went to get the car for me. When I mentioned it, he read the paperwork and said I needed to get it checked.. The following day, I took my car to the Costco Tire center on Windward Ave, and they told me I had a nail in the side wall which could not be repaired and I needed to get the tire replaced. However they do not carry this brand and said I could check with some of the bigger tire dealers. I did not want to return to the original dealership as I thought they should have made me aware of this when they saw it and not just drop a comment on the last page and expect me to know how to handle. Anyway, the following day, I went to Palmer’s dealership and met Hiram. I was frustrated with my situation. When I spoke with Hiram he was very professional. He looked at the tire and told me it would need to be replaced as it couldn’t be fixed. And he would need to order the tire and it wouldn’t be In until later. He could have replaced the first thing the next morning. He also advised me that it was not covered by the warranty. This was all okay and I appreciate his honesty. I just needed it fixed and certainly was not comfortable driving around worrying about an accident. Anyway, I was there for my 8:30am appointment. Hiram had the tire replaced and I was out within an hour. I can’t tell you how much I appreciate his honesty and help. I am a retired and widowed women and not experienced in handling car problems. I appreciate him responding like he did and not just pushing me off to go somewhere else. And I am also happy to have found a closer dealership that I have confidence in. More

The best service I am very thankful to the service advisor Luis and shop Forman James!They showed themselves client oriented and were interested to resolve issue with I am very thankful to the service advisor Luis and shop Forman James!They showed themselves client oriented and were interested to resolve issue with my car More

Great guy to work with Thomas was great to work with and made sure the problem was resolved. He stayed in touch throughout the process. I was also happy to be given the wr Thomas was great to work with and made sure the problem was resolved. He stayed in touch throughout the process. I was also happy to be given the wrangler as a loaner More

Good service Louis is awesome for signing me in late in the afternoon and quickly identifying the problem. The vehicle was fixed pretty fast for me to pick up Louis is awesome for signing me in late in the afternoon and quickly identifying the problem. The vehicle was fixed pretty fast for me to pick up More

Fast and professional Enjoy your service department. Knowledgable and professional and my vehicke was ready quickly. Waiting facilities are stocked wit coffee and free wifi Enjoy your service department. Knowledgable and professional and my vehicke was ready quickly. Waiting facilities are stocked wit coffee and free wifi along magazines and tv More

Excellent service The shifter cable on my 2015 dodge dart broke while my granddaughter had the car at kenesaw state university. I live in Valdosta Ga and I went online The shifter cable on my 2015 dodge dart broke while my granddaughter had the car at kenesaw state university. I live in Valdosta Ga and I went online and found Palmer Chrysler Dodge Jeep dealership to have the car towed there. I talked to Thomas in service over the phone and he showed me awsome service from the beginning to the end. More

No night drop???? I am willing to give a 5, but the lack of a night drop is unacceptable. To be honest, I almost gave a 3. I was fortunate that I was able to get th I am willing to give a 5, but the lack of a night drop is unacceptable. To be honest, I almost gave a 3. I was fortunate that I was able to get there a day early (during school hours). If I had to miss or be late for school, it would have been a 2. More

Great service I had an issue with my drivetrain and clunking noise. I was very pleased when the technician decided to ride with me and we found the issue. Very h I had an issue with my drivetrain and clunking noise. I was very pleased when the technician decided to ride with me and we found the issue. Very happy with this service dept More