Palmer Dodge Chrysler Jeep Ram - Service Center

Outstanding They kept me informed on everything that they were doing. I had other things that needed to be done but had to wait on them and they were very underst They kept me informed on everything that they were doing. I had other things that needed to be done but had to wait on them and they were very understanding. They said all they cared about was me being safe. I will always go back to them. More

Amazing Service Thomas was amazing, he is the reason I will remain loyal to this dealership. Thank you Thomas for showing me that good customer service still exist. Thomas was amazing, he is the reason I will remain loyal to this dealership. Thank you Thomas for showing me that good customer service still exist. More

Fast n easy! I recently took my Jeep in for an oil change and tire rotation on my only day off. I pulled right up to service desk and was greeted by a friendly ser I recently took my Jeep in for an oil change and tire rotation on my only day off. I pulled right up to service desk and was greeted by a friendly service person, he took down down some brief info and told me that my vehicle would be ready in 45min. I went to the front of the lot and examined some new vehicles then went inside to chat with the salesman who sold me my Jeep. After about another 15 min of sitting in waiting room, I got a text that I was ready to go. I jumped in my Wrangler and enjoyed the rest of the day. It was very quick and painless experience. I even had a chance to chat with another gentleman who was at his 3rd Jeep dealer trying to get his vehicle fix. I gave him assurance that he would have total success at Palmer and I was a satisfied customer for the past 7 years. More

Service Associate was Fantastic! The Service Associate was fantastic with her assessment and timeline for when the car would be ready. I couldn't have asked for a better experience The Service Associate was fantastic with her assessment and timeline for when the car would be ready. I couldn't have asked for a better experience. More

Saved me on a Saturday! My Jeep dash flashed a ‘Transmission Service’ warning last Saturday and soon thereafter went into ‘limp’ mode. Fortunately Palmer Dodge was close and My Jeep dash flashed a ‘Transmission Service’ warning last Saturday and soon thereafter went into ‘limp’ mode. Fortunately Palmer Dodge was close and I was able to drive there. Their Service Dept was actually open on Saturday. Luis Espinoza quickly took the car in, generated diagnostic codes, explained the powertrain was still under warranty, and assured me he would call first thing Monday morning with more info. By 10AM on Monday Luis had finished repair of my car and said it was ready for pickup. Incredible customer service for someone who had not previously been to their dealership. I’ll certainly be a client going forward! More

Sliding Door Not Working The service center is amazing. Thomas was extremely courteous and efficient. The service center took the time in assessing our vehicle instead of maki The service center is amazing. Thomas was extremely courteous and efficient. The service center took the time in assessing our vehicle instead of making assumptions. They were able to quickly identify the issues and work towards finding a resolution. More

friendly, efficient and not pushy Thomas was friendly, efficient and not pushy...gave me items to make sure that i have addressed the needed items for service without overselling it. Thomas was friendly, efficient and not pushy...gave me items to make sure that i have addressed the needed items for service without overselling it. More

Service department Well I’ve brought my Jeep to this dealership before for a oil change and one of the staff members kept trying to convince me that my Jeep had more ser Well I’ve brought my Jeep to this dealership before for a oil change and one of the staff members kept trying to convince me that my Jeep had more serious problems even though it’s only a year old with 20000 miles on it. So I asked him if it would be under warranty and he’s said no it would have to be out of pocket for about $1800, ain’t nobody got time for that. But I was there recently for something else and a want to shout out Thomas pappas, he’s vary friendly, understanding, great work! More

In and Out Palmer is very quick and thorough. They take the time to explain what’s going on and how long it will take. Each time has been quicker than expected. Palmer is very quick and thorough. They take the time to explain what’s going on and how long it will take. Each time has been quicker than expected. Gotta live that! More

Excellent Service I always go to Palmer for service with my Ram. Luis is always incredibly professional and helpful. Additionally, I never have to worry about transport I always go to Palmer for service with my Ram. Luis is always incredibly professional and helpful. Additionally, I never have to worry about transportation during service as they offer a loaner vehicle to those who need it. More