Palmer Dodge Chrysler Jeep Ram - Service Center

Never Again Good staff, work performed seems fine, but awful, reactive manager ruined the experience. This is not a hard-to-please customer situation. He was ob Good staff, work performed seems fine, but awful, reactive manager ruined the experience. This is not a hard-to-please customer situation. He was objectively wrong— and later acknowledged and apologized, but even that was unpleasant. Will never be back — for service or to buy my next Ram. More

Rambox Alignment While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The issue was relatively minor as the passenger side Rambox was difficult to close and required significant pressure to close it. After the service the Rmabox was marginally better although is seems to require significant pressure and much more than the driver side box. Bottom line - customer service agent was excellent and technician service was poor. More

Excellent service Personalized attention from Mr. Winston. Excellent transportation received from Palmer. All paperwork taken care by them. Quality of the work excee Personalized attention from Mr. Winston. Excellent transportation received from Palmer. All paperwork taken care by them. Quality of the work exceeded my expectations. I recomend this dealer. More

Recall Handled repairs quickly . I’ve worked with Thomas when he worked at Ed Voyles Dodge . His wonderful customer service made it easy to not mind driving Handled repairs quickly . I’ve worked with Thomas when he worked at Ed Voyles Dodge . His wonderful customer service made it easy to not mind driving out of the way to palmar . To my surprise I had an even better experience. More

Great! Quick and friendly service. The staff were prompt upon arrival and gave me an update during service and as soon as the service was complete. My car Quick and friendly service. The staff were prompt upon arrival and gave me an update during service and as soon as the service was complete. My car was parked up front and ready to go. More

Great service ! Very friendly knowledgeable people. The service hardly took any time at all , and my Chrysler Pacifica was ready to drive home. I really appreciate t Very friendly knowledgeable people. The service hardly took any time at all , and my Chrysler Pacifica was ready to drive home. I really appreciate the service ! More

We can always expect a great service and friendly staff . Thanks for service with a smile. Really appreciate it. Thanks once again for the service with a smile. . Thanks for service with a smile. Really appreciate it. Thanks once again for the service with a smile. More

Your Vehicle is Ready, Not Ready My wife brought our 2016 Dodge Durango in to be serviced on 7/23/19 because it was running rough and the check engine light was on. The service depar My wife brought our 2016 Dodge Durango in to be serviced on 7/23/19 because it was running rough and the check engine light was on. The service department found shorted out ignition coils and spark plugs fouled out. A complete fuel induction service was done at our request too. We were notified the vehicle was repaired and ready to be picked up on 7/31/19, over a week after being dropped off. Moments after paying over $1000.00 for service, the engine light came back on as my wife was driving away from Palmer Dodge. My wife turned around immediately, brought the vehicle back to the service department and after waiting for nearly an hour was informed there were hundreds of dollars in additional repairs to be done. When I spoke with the service adviser, Mr. Pappas, on the 31st, I asked, "what happened to where the vehicle was there for a week and no one was able to see the job had not been done and my wife was the one to bring it to the attention of the service department after only moments on the road?". He shared they needed to replace rockers inside the cylinder head and shared that "we couldn't figure out why that spark plug was damaged like that". My reply to this was, "what happened that no one caught this before we paid over $1000 for service and had been told the vehicle was repaired. Mr. Pappas shared that there are several quality controls and test drives that occur to ensure the work is done. And still the vehicle was not fixed and no one caught the lingering concern. This is after we paid for the repairs and had to come back to the service department. I visited the service area and was shown the work yet to be done. When speaking with Mr. Pappas he also shared his tech "had to go deeper" to find the problem. Why did they not "go deeper" during the week the vehicle was in the shop, especially when they "could not figure out why the spark plug was damaged like that". I informed Mr. Pappas that I do not believe we should have to pay for repairs that no one caught through your quality control process, especially when there were lingering questions from the service department about the damage, and then being told the vehicle was ready and paying over $1000 for the initial service. Mr. Pappas informed me he could not authorize this and I would need to see his manager. I plan to see his manager today, since he was on vacation when I visited the service department on Friday, the 2nd of August. More

Customer Service I always service my Dodge Grand Caravan 2017 at Palmer Dodge. My previous 2006 and 1997 were also serviced at Palmer. I buy their 4 Oil change package I always service my Dodge Grand Caravan 2017 at Palmer Dodge. My previous 2006 and 1997 were also serviced at Palmer. I buy their 4 Oil change package. Any other required repairs in the future will be at Palmer Dodge. More

Great, friendly service! I had a TSB that needed to be completed and Thomas was extremely helpful in getting me in and out in a timely fashion! He was very friendly and helpfu I had a TSB that needed to be completed and Thomas was extremely helpful in getting me in and out in a timely fashion! He was very friendly and helpful in getting it taken care of. More