Palmer Dodge Chrysler Jeep Ram - Service Center

Still leaking roof , now out of warranty and they want 1000 The new Jeep roof has leaked from day one , had it in twice over the 4 years to be fixed , now it is out of warranty and now they want $1000 for somet The new Jeep roof has leaked from day one , had it in twice over the 4 years to be fixed , now it is out of warranty and now they want $1000 for something that we thought was fixed the second time it was in !!! Their motto is that Jeeps leak .. and just deal with it ! More

Friendly, Fast and Efficient The team at this location is my favorite. I drive to this location from downtown Atlanta because of the experience with the staff and the efficiency o The team at this location is my favorite. I drive to this location from downtown Atlanta because of the experience with the staff and the efficiency of the work provided! This team and location are A-1. More

Bad experience Dropped off car to have oil change, service shifter light on, and vent replaced. Didnt hear from anyone for over 24 hrs, I had to call and told car wa Dropped off car to have oil change, service shifter light on, and vent replaced. Didnt hear from anyone for over 24 hrs, I had to call and told car wasnt looked at, would be at least monday (this was friday). When picked car up was told everything was fine. Drove it 2 days later and service shifter light came on again. Took it to another dealership who is now replacing the shifter under warranty. Very disappointed with whole experience More

Easy in, easy out No problems. All good. Was able to schedule to meet my time frame and left car the night before for faster service. Will do so again No problems. All good. Was able to schedule to meet my time frame and left car the night before for faster service. Will do so again More

Service si. Parts no Brought my car in to replace the passenger side front seat belt. It was a simple issue but expensive parts and labor. When the job was done a small Brought my car in to replace the passenger side front seat belt. It was a simple issue but expensive parts and labor. When the job was done a small plastic trim piece was missing from the upper retractor. Subsequent returns could not come up with a trim piece that fit. For the price of parts and labor I expected the job to be completed correctly. A month later it still isn't correct. More

Easy, quick and enjoyable The oil change and tire rotation process was seamless from check in to leaving the service facility. Everything was easy and low stress the best type The oil change and tire rotation process was seamless from check in to leaving the service facility. Everything was easy and low stress the best type of experience More

Always a Great Experience with Palmer Jeep Thomas its always a pleasure to see you and your teammates. I know that some people may think how is it a pleasure to go to the service repair center Thomas its always a pleasure to see you and your teammates. I know that some people may think how is it a pleasure to go to the service repair center for any vehicle. Well if they come to Palmer Jeep they will feel the same way me and my family do! Thank you and All the very best to you guys!! Gale and Gary Long More

Warranty work Thomas was awesome! He accommodated me even thought service was wrapped around the building. He got my truck in, me a complimentary vehicle and fixed Thomas was awesome! He accommodated me even thought service was wrapped around the building. He got my truck in, me a complimentary vehicle and fixed up in 2 days. More

Thanks, Thomas! I dropped off my Jeep at the service center on a Sunday after my radiator overheated. The service area was closed, so I left my keys and information i I dropped off my Jeep at the service center on a Sunday after my radiator overheated. The service area was closed, so I left my keys and information in their after hours drop off. Thomas called me the following day and informed me that there was a factory recall on my radiator fan, and the faulty part was responsible for the issue the day before. The fan was replaced free of charge and I was able to retrieve my car that same day (though I couldn't get it until the following day). He was so helpful and very sweet too. Thank you, Thomas! More

Bad customer service and Bad communication I went for a recall (V41) for my 2019 Jeep Wrangler. I called ahead of time to make an appointment and was told i dont need one. They made me wait for I went for a recall (V41) for my 2019 Jeep Wrangler. I called ahead of time to make an appointment and was told i dont need one. They made me wait for 2 hours before telling me they are out of the part and i had to come back to get it done.No one came to inform me. After waiting for 2 hours, i thought to check with the Service Dept and found my car running outside the door(who knows since how long). Bad customer service, Bad communication, Bad experience. More