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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,282 Reviews

4,282 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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December 01, 2019

New tires/ full tune-up Luis was extremely helpful. Called to insure I understood work - charges for work - kept me in the loop entire time. Very friendly as well as knowle More

by jaboutelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis- service dept.
Dec 02, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for allowing us to work on your vehicle! We're thrilled Luis was able to provide you with the top-notch quality service you deserve!

November 30, 2019

30K Service Took my RAM1500 in for 30k service. Even though I had the wrong date, they still got me in and the service was fast and efficient More

by troyboyolson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil
Dec 02, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We're so glad we were able to help you out! Helping our customers is what we love best! Please don't hesitate to reach out if there is anything else we can assist you with!

November 28, 2019

Great service! David Keller is extremely helpful! I would recommend anyone to see him for your service needs. Palmer dodge has provided a great experience from day 1 More

by LOMBARDBECCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for entrusting us with all your automotive needs! We are proud to offer you the exceptional service you deserve.

November 28, 2019

“Express Oil Change” Pull into the express oil change area for the first oil change and tire rotation. I am told that i am the 2nd car. An hour and a half later.... truc More

by mrupsman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Nov 29, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the review. I'm sorry to see we did not exceed your expectations. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111

November 28, 2019

Differential Change Overall I feel like I overpaid for my service. I have received coupons via email from your dealership all the time and when I checked in no one offere More

by Steveatchison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Winston
Nov 29, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We always aim to deliver a great experience, and we are genuinely distraught when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Sincerely, Jody Cruce, VP, 770-410-1111

November 27, 2019

Very Kind! Neil was very considerate of my time. James was making sure my recall parts were working correctly. He even gave me his cell phone number and kept me More

by dbporter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil and James
Nov 29, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for the kind words! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels

November 27, 2019

Pre Thanksgiving Panic! Thank you Palmer service team, Luis in particular for getting my wife’s jeep repaired and restoring my marriage, pleasant experience!👍happy thanksgiv More

by JZAMORA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis.
Nov 29, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We're absolutely delighted to hear we were able to help you and your wife out! After all, providing our customers with top-notch quality service is what we love most!

November 27, 2019

Great Service Not that I go to Jeep often but when I do go to the service department , I always work with Dawn B. She has always been pleasant to work with and has More

by neesh99
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dawn B, Neil
Nov 29, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your business and for taking the time to share your experience. We are happy to hear that you had a positive experience with Dawn in our Service Department. Please do not hesitate to contact us for all of your automotive needs in the future!

November 27, 2019

Always Easy & Thorough Service at Palmer Dodge is always easy with Neal. He provides great service and advice every visit. I have a choice of two dealerships, I choose Palme More

by ScottyGman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Feinberg
Nov 29, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your continued support! We're so glad to hear Neal always provides you with the outstanding service you deserve.

November 25, 2019

Replace oil cooler, leaking oil. Appt, was for 8:00 Monday. Didn’t move to service bay until late PM. Busy Monday! Repair completed next day by midday. Came back next day to make sure More

by jskibbe2008
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dawn in service.
Nov 25, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for allowing us to service your vehicle. Please don't hesitate to reach out if there is anything else we can assist you with.

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