Palmer Dodge Chrysler Jeep Ram - Service Center

customer service Neil in service was extremely helpful and understanding. He worked with my schedule in fitting me in and made sure I was taken care of. Although extre Neil in service was extremely helpful and understanding. He worked with my schedule in fitting me in and made sure I was taken care of. Although extremely busy he took the time to answer my questions and helped get me the rental car I needed. Would come back to this location just to deal with him! The service dept staff explained and answered my questions. More

Excellent service Thomas and his team are always prompt, professional, and courteous with a personal touch. The service department is extremely efficient and responsive Thomas and his team are always prompt, professional, and courteous with a personal touch. The service department is extremely efficient and responsive. Happy to recommend! More

Service center is awful Will never go back I went this past week and they wanted to charge $400.51 for a battery and to reset the modules. I went to pep boys right down the s Will never go back I went this past week and they wanted to charge $400.51 for a battery and to reset the modules. I went to pep boys right down the street they did it all for $177 with a three year warranty! More

Friendly and knowledgeable Service was fast and friendly from the second I walked up. I was greeted, asked what I was there for and immediately taken care of. I will definitely Service was fast and friendly from the second I walked up. I was greeted, asked what I was there for and immediately taken care of. I will definitely bring all my RAM business here. More

Best Service Department This is the best service I've ever received at a dealership. I live downtown and read plenty of Google reviews for nearby Jeep dealerships. Most revie This is the best service I've ever received at a dealership. I live downtown and read plenty of Google reviews for nearby Jeep dealerships. Most reviews were on sales but this dealership had so many great service reviews. I decided to tow my truck all the way to Roswell and I'm glad I did. Thomas was the absolute best and very knowledgeable! I bought my Jeep in for one matter and got all my recalls done at the same time. My Jeep is 15 years old with 245,000 miles and she runs like I just bought her. Thank you so much!!! More

Quick service I had an oil change and tire rotation done. Hiram updated me shortly that it very dirty and needed throttle service. I had noticed some engine delay I had an oil change and tire rotation done. Hiram updated me shortly that it very dirty and needed throttle service. I had noticed some engine delay so this made sense to me. He said he would have it ready as soon as possible and within 1 1/2 hours it was completed. This is much faster service than I have received at other dealerships. Hiram was professional and courteous. More

Routine maintenance routine My wife takes the vehicle there, they have a very friendly checkin staff and nice waiting area. They inform her when the work is done, bring the car a My wife takes the vehicle there, they have a very friendly checkin staff and nice waiting area. They inform her when the work is done, bring the car and explain everything found. Best tire prices around when compared to same tires. More

Recall services Thomas Pappas was a great help. Thomas is one of the most best service advisor dodge have ever hired. Thomas explains your car symptoms from detail to Thomas Pappas was a great help. Thomas is one of the most best service advisor dodge have ever hired. Thomas explains your car symptoms from detail to detail, make sure you understand what’s going on and answer all your questions before leaving. Thanks Thomas. More

Diesel Jeep recall My diesel exhaust system was full and needed to be regenerated. This is part of a recall on the diesels, so I brought it in to Palmer. Thomas was grea My diesel exhaust system was full and needed to be regenerated. This is part of a recall on the diesels, so I brought it in to Palmer. Thomas was great on the phone, asked me to bring it in, arranged for a loaner, and kept me up to date on the progress. During the process, he made me aware of additional items to be serviced, Made me aware of the estimates, and asked for my permission to move forward on those. Whenever I contacted him, he was quick to get back with me and had the right information. He has a great service spirit and did a great job fitting me into the schedule and taking care of me while I didn’t have my car. Great job, Thomas, and thanks for all the help! More

Vehicle was serviced in the time prescribed. No issues. Everything was taken care of on a timely basis. I would suggest throwing in a wash/vacuum when service is done. This may take a little time but if o Everything was taken care of on a timely basis. I would suggest throwing in a wash/vacuum when service is done. This may take a little time but if offered and accepted a part of the service I think many customers would appreciate it and return readily for future service. More