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Palmer Dodge Chrysler Jeep Ram - Service Center
Roswell, GA
4,089 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,089 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center
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October 02, 2019
Oil Change I called ahead to inquire about the timing of oil service on my 2020 Jeep Gladiator. We reviewed the mileage and the oil life reading and I was able I called ahead to inquire about the timing of oil service on my 2020 Jeep Gladiator. We reviewed the mileage and the oil life reading and I was able to go right in with No appointment needed and In and out within 45 minutes. More
by vjtenuto
Verified CustomerEmployees Worked With
October 02, 2019
3 strikes and out It is a long story, but work under 3year/36,000 mi started in 2018, again in early 2019 and now in Sept 2019...aprox 12 days total in their shop and t It is a long story, but work under 3year/36,000 mi started in 2018, again in early 2019 and now in Sept 2019...aprox 12 days total in their shop and they still have not fixed the issue (driver seat heat) saying it works normal! The Mgr of the svc dept has not responded either to a detailed complaint...maybe he is researching the 3 svc activities on this vehicle...maybe not...time will tell. More
by dmltdowns
Employees Worked With
October 01, 2019
Excellent Customer service Best Ram service department. Really went above & beyond to make sure my vehicle was good & I was taken care of. I had service performed on the weeken Best Ram service department. Really went above & beyond to make sure my vehicle was good & I was taken care of. I had service performed on the weekend & weekday. With the high volume of customers, the department was still able to get everything done in a timely manner & answer any questions. More
by posterboi15
Employees Worked With
Thomas
October 01, 2019
Best service!!!! Luis is the best. Kept me informed and answered all my concerns. Had a problem my first time bring the car in for this issue but he was quick to resol Luis is the best. Kept me informed and answered all my concerns. Had a problem my first time bring the car in for this issue but he was quick to resolve it for me More
by GR
Employees Worked With
Luis
October 01, 2019
Excelent Mr Hiram at service did an excellent job for me.. He was friendly and very profesional. It was my first service Expirience at the dealer with my n Mr Hiram at service did an excellent job for me.. He was friendly and very profesional. It was my first service Expirience at the dealer with my new Jeep Gladiayor . More
by Santiago
Employees Worked With
Hiram (Service )
October 01, 2019
Great experience Luis was helpful, kept me up to date with progress and offered different options to fix the problem. A courtesy vehicle was also provided so I wasn’t Luis was helpful, kept me up to date with progress and offered different options to fix the problem. A courtesy vehicle was also provided so I wasn’t put out in anyway. More
by rmoslen
Employees Worked With
Luis
October 01, 2019
good visit despite my challenging schedule, traveling various times, a few times that were too busy and some parts issues got the job done well - thank you despite my challenging schedule, traveling various times, a few times that were too busy and some parts issues got the job done well - thank you More
by nickmotto
Employees Worked With
Neil
October 01, 2019
Took care of all our needs. Great service. Very friendly Caring staff Took us right away Everyone loves our Service Dog and is ready with treats! Explains and keeps us upda Great service. Very friendly Caring staff Took us right away Everyone loves our Service Dog and is ready with treats! Explains and keeps us updated throughout our service of the car. More
by Ron
Employees Worked With
Louise and Herium
October 01, 2019
recall quick easy in an out. comfortable waiting room. no charge as was a recall. was nice to look at inventory of new jeeps while i waited and was not has quick easy in an out. comfortable waiting room. no charge as was a recall. was nice to look at inventory of new jeeps while i waited and was not hassled by sales guys. More
by DANNY.BRIDGES
Employees Worked With
Luis
October 01, 2019
Service 9.18.2019 My experience at Palmer Dodge Chrysler Jeep Ram on 9.18.2019 (drop off day) (Pick-up 9.23.2019) was very poor. Service Manager was not helpful or pro My experience at Palmer Dodge Chrysler Jeep Ram on 9.18.2019 (drop off day) (Pick-up 9.23.2019) was very poor. Service Manager was not helpful or professional. I brought my Ram for service (under warranty) there was a discrepancy on a "shop fee" and I was unable to get the service manager to return my call. I came to pick up my truck and the service manager didn't even acknowledge me or attempt to see what the issue was. It was not a great experience. I also told the service advisor that my truck had a vibration at 80MPH. He recommended a road force balance (that I already had done). The odd thing was that he stated they only drove the truck at 70MPH but I advised that the vibration was at 80MPH. So how can you recommend something but you didn't even get the truck up to the 80MPH to see the actual problem. It just feels like they recommend services to get money without verifying the problem. Then the funny thing is they recommended replacement of a brake light for 35.00 and wiper blades for 40 dollars however, couldn't even explain to me the issue on the vibration at 80MPH. The only professional thing about my experience was the young lady in charge of loaner cars. She was polite and professional however, the service department staff was not to be desired. I did speak to the VP after my experience. He stated he would look into it and call me back of course I never got a call back. Thanks, More
by mrqjones
Employees Worked With
