Palmer Dodge Chrysler Jeep Ram - Service Center

Bunch of liars 0 stars because 1 is too much maybe. So far 2 bad experiences with them. 1. I had to deal with some Jeep transmission issues, where one of the guys 0 stars because 1 is too much maybe. So far 2 bad experiences with them. 1. I had to deal with some Jeep transmission issues, where one of the guys told me to come back and someone will drive my car around to find out what the issue is. I offered to pay the $100+/hr fee and all that. The appointment was scheduled, and later I got a call back from them telling me to take it to another dealer because they won't do that.... 2. Last week I took it to update the Radio firmware version. I got back in my car and noticed that it's not the right version, called back and asked to talk to service manager. He assured me that it's the latest version, because he just put in my VIN and that's what it shows. Well guess what, it wasn't the latest version, they installed 17.x.x and available was 18.x.x which I had to do it on my own. Just to mention that they had the car 1 full day, and failed to do that. I wonder how many other customers are they lying without a blink of an eye. Take your car somewhere else. More

Disappointed The guy that checked us in was rude and uncaring. The estimate for my repair was unreasonably high - $6000. When he called me to discuss, the other The guy that checked us in was rude and uncaring. The estimate for my repair was unreasonably high - $6000. When he called me to discuss, the other man could not answer questions about the repair other than “thats what the mechanic told him”. I even bought the jeep at Palmer. After this- I get e mails asking me if I want to trade it in. Seems almost coordinated. Disappointing More

Service is fine, dealership needs to be renovated For oil changes it is fine, but dealership facilities are not at the level that the price of the product commands. Could use a remodel or a new build For oil changes it is fine, but dealership facilities are not at the level that the price of the product commands. Could use a remodel or a new build More

Top flight customer service. Professional and fun! I'm an early riser, so I appreciate that the service center is open early and works promptly to get their clients taken care of promptly! Hiram is aw I'm an early riser, so I appreciate that the service center is open early and works promptly to get their clients taken care of promptly! Hiram is awesome. He came out to my vehicle prior to the scheduled opening just to acknowledge that I was there and to assure me he would be with me very soon. And he knows his stuff! I'm actually looking forward to my next scheduled service, so I can learn some more about my vehicle. More

Good service I highly recommend Palmer for sales and service for Dodge and Jeep. Both service and sales very helpful and willing to work with you on all steps of s I highly recommend Palmer for sales and service for Dodge and Jeep. Both service and sales very helpful and willing to work with you on all steps of sales and service. More

Delightful :) We came in for a recall part on our Jeep...the service department was quick and got us in and out of there in 20 minutes. We came in for a recall part on our Jeep...the service department was quick and got us in and out of there in 20 minutes. More

Unhappy customer I brought car in 2 times for bad tire sensors They still were not replaced! Told tired need to be inflated to 40# Yet when I pulled out they are I I brought car in 2 times for bad tire sensors They still were not replaced! Told tired need to be inflated to 40# Yet when I pulled out they are Inflated to only 34# Sensors still not working!!! More

Winston at Palmer Jeep is exceptional!! Winston at Palmer Jeep took care of all my Jeep’s service needs. I was given a courtesy Jeep while my Jeep was being repaired for service and a recal Winston at Palmer Jeep took care of all my Jeep’s service needs. I was given a courtesy Jeep while my Jeep was being repaired for service and a recall. My Jeep was ready the next morning. The guys in the service department are extremely busy, but yet, they give you the personal attention you deserve. Thank you Winston!! More

Dodge Charger Service I will continue having my dodge Charger serviced in Palmer as long as they stay honest and provide a explanation. Thank you for the good work. I will continue having my dodge Charger serviced in Palmer as long as they stay honest and provide a explanation. Thank you for the good work. More

It was fine The oil change sign-in is outside which, I assume, is meant to expedite check-in, but when it’s wet and chilly, and there is a queue, just makes it so The oil change sign-in is outside which, I assume, is meant to expedite check-in, but when it’s wet and chilly, and there is a queue, just makes it somewhat unpleasant. The oil change and tire rotation was done in a timely basis, and the waiting room is pleasant. Upon returning to my truck, the tire nut adapters had been left in the seat and there was no updates window sticker to indicate the interval to my next visit. Also, I did not receive the normal check-off sheet showing what had been inspected and the related conditions. . More