Palmer Dodge Chrysler Jeep Ram - Service Center

Great customer service Kept me informed of progress during the time my car was in for repairs. Contacted me the minute my car was ready for pickup. Fast check out. Kept me informed of progress during the time my car was in for repairs. Contacted me the minute my car was ready for pickup. Fast check out. More

They took care of my truck I reached out to another dealer who conveniently had multiple locations, one closer to my work and one closer to my home. It would have been a great I reached out to another dealer who conveniently had multiple locations, one closer to my work and one closer to my home. It would have been a great fit for me to use that other dealer for service long term due to that proximity. When I tried to make an appointment, I felt like I was inconveniencing them with my service work, and the appointment date was 6 weeks out! Neil at Palmer DCJR took my truck in, fixed the recalls and handled some additional service items quickly, and treated me like a person, not an inconvenience. I will return to Palmer next time. More

Fast & got the job done, with clear communication. Thanks for a great first visit- it was easy to set an appointment online, and my trip was a quick one. Everything was done as I had asked and the ser Thanks for a great first visit- it was easy to set an appointment online, and my trip was a quick one. Everything was done as I had asked and the service rep explained everything that would be done- no surprises on costs or work that was needed. More

Service dept Thanks for the great service. Hiram was my service advisor, and he was friendly and helpful. Thanks also to the guys working in service dept for being Thanks for the great service. Hiram was my service advisor, and he was friendly and helpful. Thanks also to the guys working in service dept for being quick and efficient. More

Very good service support . Was informed periodically on the status of the repair. Post repair explained as to what was fixed and what to watch out . Was informed periodically on the status of the repair. Post repair explained as to what was fixed and what to watch out More

Service Center Thomas was a great host. He ensured that the work detail was explained, kept us up to date on progress and then walked me through the close of our ti Thomas was a great host. He ensured that the work detail was explained, kept us up to date on progress and then walked me through the close of our ticket. More

Navigation maps Had Jeep in for maintenance. Also was told a separate appointment was needed for Navigation map update. Made separate appointment and waited 2 hours w Had Jeep in for maintenance. Also was told a separate appointment was needed for Navigation map update. Made separate appointment and waited 2 hours when I was told they hadn’t gotten to my car yet. 30 minutes later I was told I had to obtain it on my own and to go to “navigation.com”. I went home and tried to do myself and was unsuccessful after several attempts. More

Recall, tire rotation and balance and wheel alignment The service team did a great with my wheel alignment, going the extra mile to get it perfect. The communication was great Thomas and I, I would recomm The service team did a great with my wheel alignment, going the extra mile to get it perfect. The communication was great Thomas and I, I would recommend this dealer to anyone. More

Service office staff The young man in the service department was not professional or courtesy. Thomas offered to help after I left and came back. Hiram was excellent! The young man in the service department was not professional or courtesy. Thomas offered to help after I left and came back. Hiram was excellent! More

Stereo issues/battery Palmer Jeep service people are great. Dawn and the others have been very helpful, kind & professional with all interactions. I always feel like they a Palmer Jeep service people are great. Dawn and the others have been very helpful, kind & professional with all interactions. I always feel like they are genuinely working to do their best and get things done in a timely manner. More