Palmer Dodge Chrysler Jeep Ram - Service Center

Great customer service and fast turnaround My car was towed in to the service center at Palmer Dodge on a Friday evening. Thomas was our customer service contact. We met with him on Saturday My car was towed in to the service center at Palmer Dodge on a Friday evening. Thomas was our customer service contact. We met with him on Saturday morning and he had the order all written up and ready to go. They worked on the car and found that the battery was faulty and installed a new battery. The warranty covered the cost of the new battery and we were ready to go first thing Monday morning. Thomas keep us up to date at regular times all Saturday. We were completely pleased with the service. More

Excellent service Thomas was an awesome person to work with. He was super prompt and communicative, I appreciated how transparent he was with the workup being done on m Thomas was an awesome person to work with. He was super prompt and communicative, I appreciated how transparent he was with the workup being done on my car and the expected costs. Will 100% be coming back here anytime I need service done on my car. More

Excellent service department Palmer dodges service department is top notch. Thanks again for all you do. I would highly recommend them. Truck looks great. And was finished in a ti Palmer dodges service department is top notch. Thanks again for all you do. I would highly recommend them. Truck looks great. And was finished in a timely manner. More

Physical Service Area Service area is too small for the volume of traffic this business receives. When I dropped my car off, we were standing on top of one another. It wa Service area is too small for the volume of traffic this business receives. When I dropped my car off, we were standing on top of one another. It was difficult to keep up with who was next. That's my only complaint. More

great level of service & follow-up The team is very helpful and friendly - they knows their business and gives the customer a comfort factor that they know their products and vehicles w The team is very helpful and friendly - they knows their business and gives the customer a comfort factor that they know their products and vehicles well. Great follow-up and they deliver as promised ! Good job and keep it up ! Paul Myrick More

Great experience, got everything done when I needed it. Great experience, was able to take my car in the next day for a recall. Got everything finished and back to me when I needed it done. Great experience, was able to take my car in the next day for a recall. Got everything finished and back to me when I needed it done. More

Great Service as Always from Thomas I was excited to see the best service technical from Ed Voyles at Palmer. I purchased one vehicle at Ed Voyles - biggest mistake ever. Purchased my I was excited to see the best service technical from Ed Voyles at Palmer. I purchased one vehicle at Ed Voyles - biggest mistake ever. Purchased my next vehicle from Thomas at Palmer and it was seamless. It became even better when Thomas arrived from Voyles! This weekend Thomas ensured all of our maintenance needs on both cars were handled. Loyal Customer for Life! More

Service done right 17 year old Jeep Wrangler TJ engine light came on. Took to dealer and they determined issue, fixed and got back to me as expected. Very happy with P 17 year old Jeep Wrangler TJ engine light came on. Took to dealer and they determined issue, fixed and got back to me as expected. Very happy with Palmer service and Neil's commitment to customer service. Thanks More

Need to be better informed about new vehicles This is not the worst service department - but not the best either. My biggest complaint is they don't seem to be informed about specs on new vehicles This is not the worst service department - but not the best either. My biggest complaint is they don't seem to be informed about specs on new vehicles. Specifically the JL Wrangler. I took it for an oil change and inquired about the amount of oil that goes into the vehicle. The correct answer is 5 quarts (look it up) but they will argue with you about it being 6 quarts. Please educate the staff. It's pretty frustrating to point out that the owner's manual states a 5 quart capacity only to have the staff tell you they don't care and they were told to use 6 quarts. This is NOT correct and will potentially cause long term damage to the engine. More

Good service Service was what I expected. In at 815 out at 1130. Smaller dealership. I will be back again and again and again and again and again. Service was what I expected. In at 815 out at 1130. Smaller dealership. I will be back again and again and again and again and again. More