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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,282 Reviews

4,282 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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January 24, 2020

Service was fine, quick, etc. They took me in without an appointment and had it done in under an hour. The coffee in lounge was awful. More

by tom.m.adair
Recommend Dealer
Yes
Employees Worked With
I don’t remember the gentleman’s name.
Jan 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the great review. We will be sure to take your concerns into consideration. Thank you!

January 24, 2020

Came in with and unknown electrical problem Michael is a great rep and a straight shooter. Up front and honest about all work that goes into diagnosing the problems, explaining costs involved a More

by crumney77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for this wonderful review! We appreciate you reaching out!

January 24, 2020

We went in for an oil change and to fix the “Death Wobble.” The staff at Palmer Dodge was professional and courteous. We had an expectation that it would take hours to fix the wobble issue, but they g More

by Doc Grizzle
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for this great review rating. We love hearing from our customers like you!

January 23, 2020

transmission repair ROBERTO, TOOK VERY GOOD CARE OF THE REPAIR OF MY 2016 CHRYSLER TOWN & COUNTRY, I WOULD RECOMMEND THIS DEALER SHIP TO ALL MY FRIENDS & RELIATIVES. More

by rnoll888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : ROBERTO, DELCAMPO
Jan 24, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for giving us the opportunity to service your vehicle. We greatly appreciate this feedback and look forward to seeing you again in the future!

January 23, 2020

Jeep brought in for recall work, and a TSB. All work was completed quickly and thoroughly. Service rep did a great job getting work completed and getting me on my way. More

by widgetflyer
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your five-star experience here at Palmer Dodge Chrysler Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

January 22, 2020

Luis is AWESOME! It took a moment for anyone to acknowledge when I arrived. However, when Luis was able to call me to the desk, he was extremely professional, knowledg More

by minni1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Torres Espinoza
Jan 23, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for giving us the opportunity to service your vehicle. We greatly appreciate this feedback and look forward to seeing you again in the future!

January 22, 2020

Professional and Courteous staff As we've been accustom to, Palmer Dodge provides world class service at competitive pricing. Thank you Michael and Roberto for your friendly attitude More

by john.minnick.usa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, Roberto
Jan 23, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you! We are happy you feel that way! We always want your experience to be an easy one! We appreciate your review!

January 21, 2020

It took quite a few calls to get someone to actually pick up the phone instead of putting me on hold continuously without saying a word. Then they sent me a reminder that was incorrect date. In person they w More

by Rhonda
Recommend Dealer
No
Employees Worked With
Luis
Jan 23, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

I am truly sorry to hear about your frustrations. Your business means a lot to us along with your satisfaction with our services. Please give me a call when you have a moment, so I can assist you in getting your car fixed. Sincerely, Jody Cruce, VP, 770-410-1111

January 20, 2020

Terrible Communication Communication was absolutely horrible. Two voicemails and one text directly to the gentleman assigned to me went completely unanswered. They had to or More

by KMR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roberto
Jan 21, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We will work hard to make sure such mistakes don't happen again. Sincerely, Jody Cruce, VP, 770-410-1111

January 20, 2020

Courtesy but expensive. Coupons did not match. Hard to get appointment. I would go back. Only reliable Jeep service in area. Palmer have out grown real estate More

by r2matl
Recommend Dealer
Yes
Employees Worked With
Murray
Jan 20, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your valuable feedback with us, both positive and constructive. We are deeply sorry that we did not exceed your expectations as a whole. Sincerely, Jody Cruce, VP, 770-410-1111

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