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Palmer Dodge Chrysler Jeep Ram - Service Center
Roswell, GA
4,282 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,282 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center
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January 30, 2020
I was made to feel special! I needed to have my Gladiator checked out for a minor issue and Roberto was able to schedule an appointment for the next day. I was in and out quickly I needed to have my Gladiator checked out for a minor issue and Roberto was able to schedule an appointment for the next day. I was in and out quickly and Roberto treated me like a VIP! More
by PGP
Verified CustomerEmployees Worked With
Roberto
January 30, 2020
Very deceptive and dishonest Took my daughter's 2016 Jeep Wrangler in for an oil change. Hiram Morales called my daughter and said a power steering fluid service was needed and Took my daughter's 2016 Jeep Wrangler in for an oil change. Hiram Morales called my daughter and said a power steering fluid service was needed and would cost $159.95. I told my daughter to tell him OK as long as I could use a 10% off on vehicle service coupon from the Palmer Dodge website. Hiram said OK. When I go to pick up the jeep, the price is still $159.95. Hiram then proceeds to talk in circles saying the 10% coupon cannot be used because it has a max value of $200. This makes no sense since the service was $159.95 and 15% would be about $24 bucks. He continues talking in circles saying the service was actually $169.95 and he took off 5% which still doesn't add up either. At this point, I was frustrated with Hiram's deception and blatant dishonesty and left. Later in the day, I called the dealership and asked to speak to Jody Cruce about my experience. A receptionist told me he was not available so I left a message with my cell phone number. I have not received any follow up whatsoever since my call. More
by SUNDANCE2780
Employees Worked With
Hiram Morales
January 30, 2020
I own two Jeeps from this dealership - a 14 Grand Cherokee and a 17 Cherokee. From our salesman - Tony White, to Hiram who handles and tracks service issues they are very professional and very frien Cherokee and a 17 Cherokee. From our salesman - Tony White, to Hiram who handles and tracks service issues they are very professional and very friendly. More
by john.velten
January 29, 2020
Jeep Owners should only go to Palmer for service! On more than one occasion this team has been the best. I won't take my Sahara anywhere else. Latest...had a recall that I had been procrastinating on On more than one occasion this team has been the best. I won't take my Sahara anywhere else. Latest...had a recall that I had been procrastinating on getting taken care of. Called in the am and they said just bring it by. In at 1:30 and out by 2:15! Awesome. Thanks to the Palmer service team! More
by markmccagg0
Employees Worked With
January 29, 2020
Poor service and diagnostic work over last few years. Won’t be revisiting or owning a Jeep again. Issue wasn’t diagnosed properly while under warranty. Now entire transmission needs to be replaced Won’t be revisiting or owning a Jeep again. Issue wasn’t diagnosed properly while under warranty. Now entire transmission needs to be replaced More
by Kw2
Employees Worked With
Roberto
January 28, 2020
Great Experience with Roberto Roberto was able to address all of my issues and the truck is working great. I even got to drive a new Jeep while they were working on it. Thanks! Roberto was able to address all of my issues and the truck is working great. I even got to drive a new Jeep while they were working on it. Thanks! More
by aaron7580
Employees Worked With
Roberto
January 25, 2020
Oil Change on my FORTEC Custom Jeep Excellent service department. Top tear. They showed full appreciation for my awesome FORTEC Custom Jeep. They also complimented me on my choice of aft Excellent service department. Top tear. They showed full appreciation for my awesome FORTEC Custom Jeep. They also complimented me on my choice of aftershave ... its the little things... Great attention to detail. I highly recommend this place for all your Jeep services! More
by andreas.ulber
