Palmer Dodge Chrysler Jeep Ram - Service Center

Recall, oil change & Navigation upgrade Greeted at door by name, took me right away, explained recall & possible navigation issue. Kept me updated throughout morning as to status of repairs. Greeted at door by name, took me right away, explained recall & possible navigation issue. Kept me updated throughout morning as to status of repairs. Thomas Pappas was very professional an courteous! More

Rim Job!! Had my 2017 Durango R/T in for minor rim/wheel repair. Thomas was easy to deal with and work with. Being a Veteran (and a little OCD) and very passion Had my 2017 Durango R/T in for minor rim/wheel repair. Thomas was easy to deal with and work with. Being a Veteran (and a little OCD) and very passionate about my vehicle. Thomas completely understood about the quality of workmanship, that i expect when it comes to my vehicle. More

Dawn is very nice and tries to help Brought car in to get updated software. Waited 2 hours to find out the Tech thought the right software was already installed. 2 days later clock and Brought car in to get updated software. Waited 2 hours to find out the Tech thought the right software was already installed. 2 days later clock and map went off so called Connect again and was directed to the online place to check for updates. There was the update and I downloaded it to a thumb drive and installed myself. Very unimpressed. More

General Maintenance The service was very good and they worked my car very quickly so I got it back and was mobile again quickly. The do a very nice job and communicate we The service was very good and they worked my car very quickly so I got it back and was mobile again quickly. The do a very nice job and communicate well throughout the service process. More

awesome and friendly They take care of their Jeep family members with the upmost respect. Don't treat you as a pricetag or dollars walking through their doors. 💯🤗 They take care of their Jeep family members with the upmost respect. Don't treat you as a pricetag or dollars walking through their doors. 💯🤗 More

Great service My problem was hard to diagnose but they kept at it til the source of the issue was found. They absolutely could have upsold me and I wouldn't have k My problem was hard to diagnose but they kept at it til the source of the issue was found. They absolutely could have upsold me and I wouldn't have known better, but they were honest and diligent, friendly and helpful (Dawn) and I am happy with the outcome. More

Luis Torres is the best! I have three FCA vehicles and the only place to go for services Palmer Dodge Chrysler Jeep. Luis Torres always goes beyond what anyone else would do f I have three FCA vehicles and the only place to go for services Palmer Dodge Chrysler Jeep. Luis Torres always goes beyond what anyone else would do for me More

Electrical circuit controlling valves Thomas did a very good job diagnosing the issue promptly, explaining the process, setting expectation, and ultimately putting me in a loaner for the w Thomas did a very good job diagnosing the issue promptly, explaining the process, setting expectation, and ultimately putting me in a loaner for the weekend while parts were being delivered. All in all, a very good experience. More

Thomas Pappas Thomas was the first service personnel that I have actually enjoyed working with at Palmer. He was very helpful and understanding compared to others Thomas was the first service personnel that I have actually enjoyed working with at Palmer. He was very helpful and understanding compared to others that I have had to work within the service department. He seemed as though he wanted the job done right without talking condescendingly as others have done at this location. More

Rude, no paperwork provided This dealership seems to have a cultural issue with being polite to their customers. While I was treated poorly in service my girlfriend went to the w This dealership seems to have a cultural issue with being polite to their customers. While I was treated poorly in service my girlfriend went to the waiting room and returned with the first thing she said being how rude the employees are. On top of this the service department did not return parts they replaced upon request, scheduled transmission work when the transmission expert was on vacation, and has not provided paperwork for the last 2 visits. This is probably due to the fact they haven't been able to fix the problem for the last two visits. I came to this dealer after being impressed by the knowledge Ryan had in parts. Outside of Ryan this dealership has little to offer. More