Palmer Dodge Chrysler Jeep Ram - Service Center

Great service as always with Palmer Dodge! Oil change, tire rotation, 4 wheel alignment and break pads checked per request. Informed that brake pads still have a lot of wear left on them! So Oil change, tire rotation, 4 wheel alignment and break pads checked per request. Informed that brake pads still have a lot of wear left on them! So nice to have a dealership that you can trust and one that provides excellent/hones/friendly service! Winston was awesome! Rob D'Elena 2016 Jeep Cherokee Trailhawk More

Professional. All good. Fixed problem that was a repeat issue coffee in waiting room just ok. Not great. Service department advisors were all alike none had any hai All good. Fixed problem that was a repeat issue coffee in waiting room just ok. Not great. Service department advisors were all alike none had any hair. More

Oil change Hiram gave me an estimated time on a busy Saturday morning of service of my vehicle and he was right. Along the process was very communicative and tho Hiram gave me an estimated time on a busy Saturday morning of service of my vehicle and he was right. Along the process was very communicative and thorough. More

Very Good and fast. The service team helped with a discount because my service was related to an issue I previously had repaired at your center. Then they surprised me w The service team helped with a discount because my service was related to an issue I previously had repaired at your center. Then they surprised me with additional savings. Good service at the right price. Thank you More

Amazing Customer Service My boyfriend is deployed overseas and wanted to surprise me with a new gorilla glass windshield and to service my Jeep. He arranged the entire thing w My boyfriend is deployed overseas and wanted to surprise me with a new gorilla glass windshield and to service my Jeep. He arranged the entire thing with Murray. Needless to say I was totally surprised!!! More

Requested oil change and 23-point trip check. Requested service for oil change and 23-point Trip Check was done very well and quickly completed. Thanks for your continued assistance and good serv Requested service for oil change and 23-point Trip Check was done very well and quickly completed. Thanks for your continued assistance and good service. More

Generally good Receiving service area layout is a pain to maneuver when busy. Will shop around for prices next time, although I received a nice discount on service Receiving service area layout is a pain to maneuver when busy. Will shop around for prices next time, although I received a nice discount on service costs. More

Bunch of liars 0 stars because 1 is too much maybe. So far 2 bad experiences with them. 1. I had to deal with some Jeep transmission issues, where one of the guys 0 stars because 1 is too much maybe. So far 2 bad experiences with them. 1. I had to deal with some Jeep transmission issues, where one of the guys told me to come back and someone will drive my car around to find out what the issue is. I offered to pay the $100+/hr fee and all that. The appointment was scheduled, and later I got a call back from them telling me to take it to another dealer because they won't do that.... 2. Last week I took it to update the Radio firmware version. I got back in my car and noticed that it's not the right version, called back and asked to talk to service manager. He assured me that it's the latest version, because he just put in my VIN and that's what it shows. Well guess what, it wasn't the latest version, they installed 17.x.x and available was 18.x.x which I had to do it on my own. Just to mention that they had the car 1 full day, and failed to do that. I wonder how many other customers are they lying without a blink of an eye. Take your car somewhere else. More

Disappointed The guy that checked us in was rude and uncaring. The estimate for my repair was unreasonably high - $6000. When he called me to discuss, the other The guy that checked us in was rude and uncaring. The estimate for my repair was unreasonably high - $6000. When he called me to discuss, the other man could not answer questions about the repair other than “thats what the mechanic told him”. I even bought the jeep at Palmer. After this- I get e mails asking me if I want to trade it in. Seems almost coordinated. Disappointing More

Top flight customer service. Professional and fun! I'm an early riser, so I appreciate that the service center is open early and works promptly to get their clients taken care of promptly! Hiram is aw I'm an early riser, so I appreciate that the service center is open early and works promptly to get their clients taken care of promptly! Hiram is awesome. He came out to my vehicle prior to the scheduled opening just to acknowledge that I was there and to assure me he would be with me very soon. And he knows his stuff! I'm actually looking forward to my next scheduled service, so I can learn some more about my vehicle. More