Palmer Dodge Chrysler Jeep Ram - Service Center

Extremely fast. Brought JLU into Palmer for oil change. Extremely courteous with immediate attention by the Service Coordinator. Work was completed under 1 hour as promised Extremely courteous with immediate attention by the Service Coordinator. Work was completed under 1 hour as promised More

Annual maintenance time at 203,000 miles All was done on time and with no surprises. Fine team of Pros that took some extra steps. Thank you Murray. See you in 5,000 miles, or sooner. All was done on time and with no surprises. Fine team of Pros that took some extra steps. Thank you Murray. See you in 5,000 miles, or sooner. More

Urgent reply required I am very displeased with the service I received from your employees in Your Service Department. Last weekend, on Friday January 3, my car, Renegade I am very displeased with the service I received from your employees in Your Service Department. Last weekend, on Friday January 3, my car, Renegade Latitude suddenly stop running in a highway and would not restart until 10-15 minutes later. Luckily we were driving next to the shoulder lane, otherwise a horrible accident would have occurred at 70 miles per hour. I was able to return to my house with difficulty, very very slow, and the dashboard i started to indicate that engine needed urgent service as the oil pressure was low. After contacting Ed Voyles, the dealer where I purchased the car, they indicated I should contact Chrysler and gave me their phone number so the car could get towed to the nearest Jeep dealership. When the car arrived to your shop a few hours later, Mr. Murray Baraw, a Service Adviser at Palmer, asked me what was wrong with the car, and after explaining he asked when had we done the last engine oil change, to what I responded that it was done last October 2019. He said that because it was a New Year weekend, my car would not be seen until the following Monday because they were short of staff and full of work. He said they needed to conduct a thorough inspection to diagnose the problem and he would call when this was done. The next day, on Saturday January 4, I received an email from PalmerService indicating they had performed a maintenance oil change and the car was ready to be picked up. The person who received our payment for the oil change refused to write on the receipt the reason that prompted the car towing to your business, and only instructed to return once the car reached a mileage of one additional thousand miles on it. He explained that the engine may be burning more oil that required and that they need to measure oil expenditure as part of the diagnosis. Then I called back Mr. Murray Baraw to request a letter from your Service Department, explaining in writing the reason that prompted my car to be towed to your shop. He promised that he would email the letter but I have not received it yet. I have been advised by a Lemon Law attorney that I should have this in writing because the car is about to reach 30 K miles in it, and since this is an obvious safety hazard, that The staff in your shop should have documented this case very well and clearly. I beg you to please look into this and help me to get this in writing. Kind regards, yael Fisher More

Excellent service as always. I have only, and will only go to Palmer Dodge for my service needs. They are fast, professional and always do a fantastic job. as always. I have only, and will only go to Palmer Dodge for my service needs. They are fast, professional and always do a fantastic job. More

Disappointed I purchased my Jeep GC SRT from Palmer and have had several great experiences with service specifically with Neil who I assume recently left Palmer. I I purchased my Jeep GC SRT from Palmer and have had several great experiences with service specifically with Neil who I assume recently left Palmer. I recently dropped my car off that morning (@ 8am) with the expectation that I would get a loaner or rental but there were none to be had. Palmer did pay for an Uber to work. Around 2:30-3pm I had heard nothing about status of my vehicle so I texted Palmer Service and they replied that they had not even put my car in the shop yet and it would be the next day before it made its way into the shop to be diagnosed. My primary reason for being upset is the lack of timely communication both that morning and in the afternoon when I had to reach out to Palmer Service. Living in Atlanta our vehicles are our lifeblood to not communicate status when they knew that I did not have a loaner or rental could have put my in a bad situation that evening. Fortunately, a co-worker was able to drive me to Palmer where I just picked up my vehicle (that had just sat in the service lot all day) and drove it home. I have always been loyal to businesses that have treated me well and Palmer has done so up until the appointment. I understand that Palmer Service was busy as it was a Monday morning right after the new year, but Palmer wasted my time and time is priceless. I have not brought the car back in for service and I'm considering taking it to one of the other Jeep dealerships as I'm disappointed with how it all went down this past Monday. More

Good experience I moved from El Paso, TX and looking for service for my jeep renegade, and I found this center. Feel good with the service and attention. I moved from El Paso, TX and looking for service for my jeep renegade, and I found this center. Feel good with the service and attention. More

Excellent Service Winston was very professional. I also like the fact that he communicated with me via text because he remembered that I couldn’t talk on the phone dur Winston was very professional. I also like the fact that he communicated with me via text because he remembered that I couldn’t talk on the phone during certain hours. My car was ready for pick exactly when he said it would be. I love this place! More

Pleased. I was pleased with the service and will bring it back for any other repairs. This is my wife’s daily driver and I will be out of town for a while. I n I was pleased with the service and will bring it back for any other repairs. This is my wife’s daily driver and I will be out of town for a while. I need this car to be dependable and they did what I needed. More

No Heat JK Took my sons 2013 Unlimited Rubicon into Palmer Dodge Chrysler Jeep Ram to have the non functioning heater serviced. I purchased the Jeep at Palmer a Took my sons 2013 Unlimited Rubicon into Palmer Dodge Chrysler Jeep Ram to have the non functioning heater serviced. I purchased the Jeep at Palmer and use Luis Espinoza as my Service Advisor. Luis is a pleasure to deal with and is always available either by phone or better yet via text. The team at Palmer were able to diagnose the heating issue and repair it within 24 hours. I highly recommend Palmer Jeep and Luis for all your vehicle service needs. More

Pleasantly surprised Murray was extremely nice. I did not have to wait very long to find out what was wrong with my car. I was thrilled that a shuttle was available to tak Murray was extremely nice. I did not have to wait very long to find out what was wrong with my car. I was thrilled that a shuttle was available to take me home! The car was to be ready on Monday but they finished it early which was a plus. More