Palmer Dodge Chrysler Jeep Ram - Service Center

Almost reasonable cost I arrived at the dealership this past week due to a rock that had been knocked up and busted out my right passenger fog light. The cost for the light I arrived at the dealership this past week due to a rock that had been knocked up and busted out my right passenger fog light. The cost for the light was not that expensive but I was charged $75 labor for what took them maybe 20 mins to fix. At that rate, I was charged roughly $150 an hour for labor. Jobs like this one should be billed in better consideration for the customer. More

I worked with Chelsie and she was very helpful and easy to work with. I came in and service was provided to me immediately and I only it took a few minutes before they were done to work with. I came in and service was provided to me immediately and I only it took a few minutes before they were done More

Great Experience Great Service Experience. Was made to feel welcome, and less of a hassle than a standard visit to a dealership for warranty and service. Thank You! Great Service Experience. Was made to feel welcome, and less of a hassle than a standard visit to a dealership for warranty and service. Thank You! More

In and out of a Dealership with oil change and tire rotation in 40 minutes. Unheard of. First time there. I will be definitely be back! rotation in 40 minutes. Unheard of. First time there. I will be definitely be back! More

Always a smooth experience, Winston is great. Keeps me updated with texts, is prompt and helpful. Drop off at night works best for me. 60,000 mile service updated with texts, is prompt and helpful. Drop off at night works best for me. 60,000 mile service More

Excellent customer service Roberto was very professional and courteous. Kept me completely informed through the service period. Waiting on an additional part to complete the nee Roberto was very professional and courteous. Kept me completely informed through the service period. Waiting on an additional part to complete the needed service, so I expect a call from Roberto first part of next week. More

Disappointing and Incompetence I think those words some up my visit. I have had problems with my shifter not allowing me to get out of park before. I actually sent it to this dealer I think those words some up my visit. I have had problems with my shifter not allowing me to get out of park before. I actually sent it to this dealership. The first time was 4 years after the car was built and this time was 8 years after the recall so I guess that is good. Apparently I am supposed to be happy that the tech stayed late to finish something that he missed on the first inspection. If he was as thorough as I assume you are supposed to be it would have been caught on this first go around and not take extra hours. And I absolutely love that a little plastic piece is not replaceable unless you call replacing the entire unit replaceable. And on top of that they put the shifter back on backwards, which in the end is not the worst thing, I am just wondering how hard it is to put the car back the correct way More

Luis Torres has been a great service advisor. Had some issues and Luis was helpful. The shuttle service is a great extra service that this dealer offers. issues and Luis was helpful. The shuttle service is a great extra service that this dealer offers. More

Did great Luis did great, he prepared me for the worse and we hoped for the best together. Every charge was clearly explained before hand. He even helped me wit Luis did great, he prepared me for the worse and we hoped for the best together. Every charge was clearly explained before hand. He even helped me with a laundry list of items like an oil change, and finding a replacement jack kit. More

After having my car seen, was told I had a faulty transfer case. Turns out when getting a second opinion that was not the case at all. Palmer failed to find the real issue a faulty wheel bearing. Pal transfer case. Turns out when getting a second opinion that was not the case at all. Palmer failed to find the real issue a faulty wheel bearing. Palmer wanted almost 6k for something not needed. Will not be returning. More