Palmer Dodge Chrysler Jeep Ram - Service Center

Outstanding Service Palmer CDJR came recommended to me for their service department. I bought my Jeep from another dealership and was looking to forge a relationship with Palmer CDJR came recommended to me for their service department. I bought my Jeep from another dealership and was looking to forge a relationship with a local dealer for all of my service needs. Even though there are other dealers closer to my house and place of employment, I chose Palmer because of their reputation. My first visit was outstanding. Roberto Del Campo was on top of everything and communicated with my along the way, as I had warranty work and maintenance work in the same visit. If you need work on your CDJR, see Roberto at Palmer. More

Confusing diagnostic and costly repair The service department was asked to do a diagnostic on our 2014 Jeep Patriot because the check engine light was on. Initially, Roberto said it would The service department was asked to do a diagnostic on our 2014 Jeep Patriot because the check engine light was on. Initially, Roberto said it would cost $150 for the diagnostic. After the initial diagnostic, he came back and said additional diagnostics were required, the cost would be $2,400 and the repairs could range up to $8,700. Roberto and David both said the problem could be related to overheating. I reminded them of the three times we had brought the vehicle in for overheating. David said he would not discuss any adjustment until he was able to do the $2,400 evaluation. I asked for the paperwork that included their findings, David told me he would waive the initial fee and would not give me the paperwork. We called back and asked Roberto to send a copy of the paperwork. The paperwork he sent simply said we requested a 23 point inspection. We called back, asking for the diagnostics so we could make a decision. Roberto said he would send the information right away. We still have not received that paperwork three weeks later.. More

Fast service, everything was great! I will be happy to go back to this dealership again. Everybody I encountered was very helpful and also knowledgeable. back to this dealership again. Everybody I encountered was very helpful and also knowledgeable. More

Staff not wearing masks!!...when picking up the car, alarming fumes coming out of exhaustion tube made personnel come out of their office. Mr Murray provides good customer service. alarming fumes coming out of exhaustion tube made personnel come out of their office. Mr Murray provides good customer service. More

Great service! Chelsie, as always, was efficient and professional! She does a great job of explaining what needs done without being pushy or using scare tactics. professional! She does a great job of explaining what needs done without being pushy or using scare tactics. More

great service! Roberto took care of me. many thanks. He makes Palmer Dodge look good in the eyes of the public. Thanks for helping me and more Roberto took care of me. many thanks. He makes Palmer Dodge look good in the eyes of the public. Thanks for helping me and more More

Worked with Mike in service, was very thorough and detailed, got everything done we discussed on my Rebel. Great place to get service work done and to purchase a vehicle! detailed, got everything done we discussed on my Rebel. Great place to get service work done and to purchase a vehicle! More

Told via phone issue w backup said to come and would be while I wait appt. Was told no oil change needed when asked. Came and told that I needed $1k in tires and would be a while b4 they could look at car. while I wait appt. Was told no oil change needed when asked. Came and told that I needed $1k in tires and would be a while b4 they could look at car. Had to get ride home. Called several hours later. Couldn't find problem. Called again. Still couldn't find problem. One week later, low oil light came on and backup camera not working again. More

Chelsey is the service Dept is awesome!! Pleasure to work with, very efficient, and keeps you up to date on the current status of the vehicle frequently. She is the reason that I don’t go to other service de with, very efficient, and keeps you up to date on the current status of the vehicle frequently. She is the reason that I don’t go to other service departments More

Roberto was awesome as usual! Came in for some noise in the brakes and the body. He was responsive, friendly and professional. We will definitely be back. the brakes and the body. He was responsive, friendly and professional. We will definitely be back. More