Palmer Dodge Chrysler Jeep Ram - Service Center

Interesting The five stars is for Hiram whom I worked with to get my oil change this past Saturday. There customer service for my oil change was amazing and he kn The five stars is for Hiram whom I worked with to get my oil change this past Saturday. There customer service for my oil change was amazing and he knows what he's doing. The oil change was good and all went well there but I had a windshield issue with my rain sensor since I had to replace it recently when it was smashed in by a rock. I replaced the windshield with an OEM windshield which was the exact one I had in the truck when purchased. Hiram referred me inside where I unfortunately met Roberto Del Campo. I stood there for a little bit while he stared at his phone checking his social media or whatever he was super focused on when all of a sudden he looks up throws his phone down and says yeah. I explained what was going on with my windshield in detail which either he couldn't hear me at all or just wasn't listening which is my guess. He goes on a rant about putting in another new windshield and about some random company that puts in windshields named safeguard. I get frustrated having to retell him everything all over that I just said so he starts getting angry where his goofy mask is about to fly off his face. Hiram then comes in and says he just needs it recalibrated which is the appointment I was trying to set up and Roberto says "oh yeah that too. I can't do that today." And just stares at me again.I replied "I know that thats why I'm in here to schedule something can I do that?" He says sure and just stares at his computer so I said never mind man your to busy. Then his answer turns to "Yes sir". And as I was leaving "Have a great Day!!" I've been in customer service for many years and that was the absolute worst that I've experienced in my life. I've spent $64K here total here this year and over $110K within the last 4 years between my family and I. I know thats not much but I do expect a descent person to deal with compared to this so called "master Service Advisor" and don't expect to have to explain what basic terms like OEM mean let alone have to repeat myself over and over while he's so invested into his cell phone. I dealt with Winston when I had parts added to my new truck a few months ago and he knew exactly how to be a descent person and got the job done with amazing customer service super simple and not aggravated that I was working with him. Same with Hiram who was very happy to help. I drove to this dealer for the first time for service because it was great when purchasing my vehicle in sales and getting parts added but if I have issues and would like to schedule an appointment while my truck is getting serviced I Do Not recommend them. Especially from Roberto Del Campo he's just looking for a fight and doesn't want to be bothered. I will be spending my hard earned money at a dealer closer to home for service, upgrades, and repairs. Hope this helps. More

Outstanding My can needed a part during the height of the Corona Virus which meant unknown delays. Both Murray and Michael professionally kept track of my part a My can needed a part during the height of the Corona Virus which meant unknown delays. Both Murray and Michael professionally kept track of my part and relayed the time frames communicated. It was months and both kindly responded to my phone calls and reassured me that they would call when the part arrived AND they did! Murray called with the good news and got me scheduled the next day. More

Hiram was great to work with. This is the second or third time working with him. Even though my car took a little bit longer then normal since covid is a thing he kept me updated when I asked. time working with him. Even though my car took a little bit longer then normal since covid is a thing he kept me updated when I asked. More

10 out of 10. Quick, and Exceptional service. Would definitely recommend this dealership service department to others. Well worth the extra drive. Will definitely be back for any other service I need. definitely recommend this dealership service department to others. Well worth the extra drive. Will definitely be back for any other service I need. More

Great experience Took my Ram 1500 to Palmer Dodge yesterday for service. Service Advisor is top notch. Work completed timely and was just an overall great experience. Took my Ram 1500 to Palmer Dodge yesterday for service. Service Advisor is top notch. Work completed timely and was just an overall great experience. More

I’m not impressed w/ the Service at Palmer Dodge. The general atmosphere is simply not one with a customer first mentality. The initial greeting, the handoff from the porter to the service representative general atmosphere is simply not one with a customer first mentality. The initial greeting, the handoff from the porter to the service representative, the dress code are all weak. The process of picking up my vehicle was even worst, no thank you, no eye contact, just here’s your Jeep. In addition wearing a mask due to the pandemic is optional based on the employees prerogative. All of these issues point to a lack of management direction and training. One bright spot was Luis - my service representative, he was excellent - good follow up skills. Unfortunately he seems to be the only one that really cares for the customer. Bottom line - get your service done somewhere else. More

Always a great experience. From sales to service to parts everyone is friendly and helpful. I drive 2 hours from columbus for an oil change. Bought my jeep in November and salesman still remembered an parts everyone is friendly and helpful. I drive 2 hours from columbus for an oil change. Bought my jeep in November and salesman still remembered and came to check on me. More

Quick Service We were so pleased on how fast they addressed our issue. It turned out not to be as big of an issue as I expected - another great outcome. We were so pleased on how fast they addressed our issue. It turned out not to be as big of an issue as I expected - another great outcome. More

Michael was incredibly kind and easy to work work. I called and explained the issues with my car and her was calm and helped me understand what needed to be done. He made sure I got an appointment and r called and explained the issues with my car and her was calm and helped me understand what needed to be done. He made sure I got an appointment and resolved my issues ever quicker than predicted. I usually do not look forward to working on my car, but now knowing someone like a michael is there makes me feel better. Thanks Michael! More

Brought my car in for a service oil change and to get an issue fixed on my car. The oil change was taken care of but the main reason I brought my car in was to get this issue repaired. They did not repair n issue fixed on my car. The oil change was taken care of but the main reason I brought my car in was to get this issue repaired. They did not repair nor contacted me to schedule a day to repair like I was told. I also called the service department to try and schedule when I could bring my car In to fix this issue but like last time no one reached out to me after I left a message to be contacted. This issue is a warranty fix and I feel as if I’m being ignored. I’ve never had a problem at Palmer Dodge but that’s because when I’m there I’m spending money but if this matter can’t be resolved I will take my business else where. More