Palmer Dodge Chrysler Jeep Ram - Service Center

This was one of the best customer service experiences I’ve ever had. I set an appointment for a diagnostic for a sound coming from my ac. I was told my technician would be Murray and that he would keep m I’ve ever had. I set an appointment for a diagnostic for a sound coming from my ac. I was told my technician would be Murray and that he would keep me updated throughout the process. I dropped my car off in the morning, by noon I had been updated with issue. I almost had a heart attack when he informed me how much the repair would be however he was understanding when I had to call him back once I could scrounge up the money for the repair. When I called him to give him the ok, I told him that I also found a coupon. He said he would apply it with no problem and would have the work completed by 4pm that same day. Once I picked up my car all my paperwork was completed, I was given a detailed breakdown on the work done, the issue was resolved and more importantly (the coupon was applied)lol. Definitely pretty pricey in my opinion, however the customer service I received from not only Murray but the entire Palmer Dodge service team was invaluable and worth it. Everyone I spoke to was more than willing to assist and was pleasant. I have to have another service in the near future and I will definitely be back with or without a coupon!! More

Great Service My experience with Murray was awesome. When my car was being worked on I was able to text with Murray who took a picture of a dent in my vehicle so I My experience with Murray was awesome. When my car was being worked on I was able to text with Murray who took a picture of a dent in my vehicle so I could get a quote on fixing it. They were quick and professional. More

I worked with Murray. He was great, very professional and friendly. He thoroughly explained what was going on and how to proceed. Great service as always, thanks. friendly. He thoroughly explained what was going on and how to proceed. Great service as always, thanks. More

Michael Stewart provides excellent customer service and provided me with a replacement vehicle. Highly recommend Palmer! It made a frustrating time easier because of the customer service. provided me with a replacement vehicle. Highly recommend Palmer! It made a frustrating time easier because of the customer service. More

Winston from the service department is the best. He is professional and efficiently execute and address the issue at hand. I also was able to get a loaner and out the door in no time. professional and efficiently execute and address the issue at hand. I also was able to get a loaner and out the door in no time. More

My last 3 of 3 services have resulted in return visits. Components not being reconnected leading to my car breaking down, oil spilled in my engine and not cleaned up, coolant issue not resolved leading to Components not being reconnected leading to my car breaking down, oil spilled in my engine and not cleaned up, coolant issue not resolved leading to my car breaking down 2 miles away from the service center. If you look at the last 3 years of my service history the revisit issue is nothing new. It does not seem like anyone inspects the work before vehicles leave the garage. Little to no ownership on the management side to try and make things right. Luis does a good job to try and get things fixed, but the problem seems systematic. The time I lose taking multiple trips to the service center is costly. I will not buy another Chrysler product as long as I live in this area and have to come here. More

😒😔☹️ as much money as i spent on August 6th, i should have at least received a car wash😒😒☹️ I know other dealerships do this as a courtesy. as much money as i spent on August 6th, i should have at least received a car wash😒😒☹️ I know other dealerships do this as a courtesy. More

Very happy with my service. I came in to catch up my regular scheduled maintenance and an airbag recall. I worked with Michael and he was awesome. From the initial phone call to I came in to catch up my regular scheduled maintenance and an airbag recall. I worked with Michael and he was awesome. From the initial phone call to picking up my car after service. Everything couldn't have gone better. More

Great Needed an oil change and recommended service. Chelsie was great! In and out. Paid online and picked up the same day. No problems! Great Service! Needed an oil change and recommended service. Chelsie was great! In and out. Paid online and picked up the same day. No problems! Great Service! More

Ryan was very very Pleasant to work with she was also very knowledgeable I will come back and request a service in the future. I was in an out even after adding additional service. very knowledgeable I will come back and request a service in the future. I was in an out even after adding additional service. More