Palmer Dodge Chrysler Jeep Ram - Service Center

Took care of our oil change in a prompt, timely and friendly manner - offered a coupon deal for future oil changes - as always it was a pleasant experience. friendly manner - offered a coupon deal for future oil changes - as always it was a pleasant experience. More

Customer service was weak. Inquired details to be further explained for work required. Push back and vague response. Asked regarding potential warranty for why I was told both calipers complete fai further explained for work required. Push back and vague response. Asked regarding potential warranty for why I was told both calipers complete failure requiring replacement to include new rotors as well. Told $49 for estimate then told later $150 when wanted to get second opinion. Ultimately after arguing got back to $49 yet added $200 document fee and $4.00 environmental fee as well. Bottom line is interaction with two individuals was unpleasant and not at all what I would expect. Attitude and tact would have made all the difference. Almost certainly will never return. More

Phenomenal Service! I called to arrange an appointment and spoke with Luis in the Service Dept. Luis took great notes and arranged a time that worked for my schedule. W I called to arrange an appointment and spoke with Luis in the Service Dept. Luis took great notes and arranged a time that worked for my schedule. When I dropped my Jeep off Luis walked through my list of concerns and then explained what they would do to diagnose the rook cause. During my Jeep's stay I received constant updates via text and a call when they had finished the work. The level of communication was excellent! Luis did a great job and I will continue to use Palmer Dodge Chrysler Jeep Ram for my vehicle's service. More

Got me right in and offered me a loaner R a ride home .Roberto was very friendly and efficient. Waiting room was nice. The staff was very friendly .Roberto was very friendly and efficient. Waiting room was nice. The staff was very friendly More

Service personnel have the personality of a wet mop. Still can’t believe that when I am In the waiting area I am called to let me know my car is ready. A little more personalize service would go a long Still can’t believe that when I am In the waiting area I am called to let me know my car is ready. A little more personalize service would go a long way! Come personally let us know our vehicles are ready. Almost embarrassed to say this is my 3rd Palmer purchase and it has done nothing but go downhill. More

brought it for a recall Communication and expectation on duration was exactly what Roberto said. He was efficient, clear, and everything went smoothly. The notice on mail sai Communication and expectation on duration was exactly what Roberto said. He was efficient, clear, and everything went smoothly. The notice on mail said i had to bring that letter, but as soon as I got there, Roberto knew what was the recall i received and what was needed. More

Check in was quick and convenient. The service agent wore a mask and was very courteous. She also arranged for after hours pickup, which was very helpful. wore a mask and was very courteous. She also arranged for after hours pickup, which was very helpful. More

Michael in service was GREAT!! Kept in touch with me throughout the process, covered all my options and delivered on all his promises. Well done Palmer Dodge! throughout the process, covered all my options and delivered on all his promises. Well done Palmer Dodge! More

My first time bringing my vehicle for maintenance to this dealership and the experience was amazing and will be back for the recommendations. Thank you! dealership and the experience was amazing and will be back for the recommendations. Thank you! More

I feel pressured to purchase extra services every time I bring my vehicle for routine maintenance (e.g. oil change) and often feel that service related to new problems is “over-sold.” This weakens trust in bring my vehicle for routine maintenance (e.g. oil change) and often feel that service related to new problems is “over-sold.” This weakens trust in the service department. More