Palmer Dodge Chrysler Jeep Ram - Service Center

Top notch customer service all around. The sales department, the finance department, and the service department all provided excellent customer service. I am very happy! department, the finance department, and the service department all provided excellent customer service. I am very happy! More

The car was repaired quickly. I don't see the service advisor who helped me listed here, though, and I did not interface with the Service Manager directly. Winston Anderson, however, went well beyond wh advisor who helped me listed here, though, and I did not interface with the Service Manager directly. Winston Anderson, however, went well beyond what I expected, especially after the terse response I received from another service advisor via phone when I was only 2 miles down the street. Thanks to Mr. Anderson, my fiancee's car was back on the road in about 24 hours instead of the initially stated 3-5 days (and that is before the New Year's holiday is taken into account)! More

This team is absolutely outstanding at every turn. From customer service to quality of work, I depend on their high level of consistency, every single time. customer service to quality of work, I depend on their high level of consistency, every single time. More

The service department has always provided great support and knowledge with courteous and always attempts to address any issues as quick as possible. Im throughly satisfied and knowledge with courteous and always attempts to address any issues as quick as possible. Im throughly satisfied More

Fantastic service at Palmer as always! David Keller is the best service manager and his team is knowledgeable and friendly. Wouldn’t go anywhere else. the best service manager and his team is knowledgeable and friendly. Wouldn’t go anywhere else. More

Explained exactly what was wrong with the jeep and how it would be fixed. Even though it was very busy, they finished when they promised. We worked with Michael (?), who was a very knowledgeable service pr would be fixed. Even though it was very busy, they finished when they promised. We worked with Michael (?), who was a very knowledgeable service professional. More

Michael and Luis were both super nice and very helpful. They got my Jeep taken care of quickly and did an amazing job. Thanks Guys! They got my Jeep taken care of quickly and did an amazing job. Thanks Guys! More

Service department is a 5+ but the waiting area for service customers needs some attention- also, the fact that customers are allowed in the waiting room or showroom without masks on is upsetting. All service customers needs some attention- also, the fact that customers are allowed in the waiting room or showroom without masks on is upsetting. All people I interacted with in service were wearing masks - at least 70% of the sales department walking the show room floor were not as well as a few customers. That in my opinion is themsaying they don’t care about my safety. Thomas and Luis in service are 5 star winners - Sales falls far below. More

Dealer not observing COVID-19 precautions despite assurances that they would. Employees (including the ones driving customer cars) and managers not wearing masks, no plexiglass separators, no hand sa assurances that they would. Employees (including the ones driving customer cars) and managers not wearing masks, no plexiglass separators, no hand sanitation stations. Emailed management regarding concerns and not even the courtesy of a reply. More

Great service and communication. Kept me notified with all new developments and status of my repairs. Luis was very responsive whenever I had questions and kept me abreast of what the insurance was reques all new developments and status of my repairs. Luis was very responsive whenever I had questions and kept me abreast of what the insurance was requesting and doing with regard to the repairs More