Palmer Dodge Chrysler Jeep Ram - Service Center

Thomas Draper was Great. He went above and beyond to help resolve my issue. He had the service technician explain my options and never pressured me. resolve my issue. He had the service technician explain my options and never pressured me. More

Attentive, knowledgeable, courtesy and professional. I Find both service and parts departments personnel always going above and beyond the call of duty. Keep up the great work. Find both service and parts departments personnel always going above and beyond the call of duty. Keep up the great work. More

I was happy with the service and the guys were all very friendly. My only criticism was the time it took for an oil change, new tires, and a software update. I put it in via appointment on Tuesday morning friendly. My only criticism was the time it took for an oil change, new tires, and a software update. I put it in via appointment on Tuesday morning and it wasn't ready until late on Thursday. Three days for that seems a little much. More

I was lucky to be able to get an oil changed yesterday afternoon in record time. Thanks again for your professional and customer oriented service. afternoon in record time. Thanks again for your professional and customer oriented service. More

I dropped off my Jeep on Dec 7th for an issue with the auto start/stop. They said give them a few days, so on the 10th not hearing anything I called them and they told me oh its ready..ok? Were you not auto start/stop. They said give them a few days, so on the 10th not hearing anything I called them and they told me oh its ready..ok? Were you not going to call...I questioned them when I picked it up, that the battery was just replaced by them in April/May...was it the same issue, the gentleman checking me out said, you can read it on the invoice, what you cant tell me? We had to return for service for a new radio, they told me 1.5 hour service time...ok...When i dropped it off I noticed that the auto start/stop was acting up again, in less than a month...would they take a look...no problem..i figured that would add time. After 3 hours of waiting i was told 20 more minutes...I waited another hour...asked for the progress...they said 20 more minutes...I spoke to the Service manager...He said because of of the extra ask this caused added time...fine tell me up Front...I would have asked for a loaner or asked someone to pick me up...4 hours waiting...no communication whatsoever...We have owned our Jeep 2 years...I have taken it for service 5 times...Before I ever return, I would rather sell it and buy a new jeep from a different dealership than go back to Palmer...Just my personal experience... More

Speedy, thorough service interval and 4x4 service. I've serviced my Jeep Wrangler Rubicon here for 3 years and have always been taken care of well, professionally and quickly. serviced my Jeep Wrangler Rubicon here for 3 years and have always been taken care of well, professionally and quickly. More

Very pleased with professional and efficient advisor. Bought my Jeep there in 2016 and service is still the best. Thomas explained all recommended services. Great! Bought my Jeep there in 2016 and service is still the best. Thomas explained all recommended services. Great! More

Easy walk in routine service, in and out in 90 minutes. Staff was knowledgeable and super helpful. Only complaint was the coke machine was sold out. Staff was knowledgeable and super helpful. Only complaint was the coke machine was sold out. More

Great job by Murray and his team in the Service Dept. They kept us informed throughout the process. Everything was completed in a timely manner. They kept us informed throughout the process. Everything was completed in a timely manner. More

Thanks to Palmer Jeep for the quick repair work on my Grand Cherokee. It was a major repair but only took a few days. Happy customer. Grand Cherokee. It was a major repair but only took a few days. Happy customer. More