Palmer Dodge Chrysler Jeep Ram - Service Center

Rich took great care of me and kept me updated throughout the repairs! Much appreciated. the repairs! Much appreciated. More

Service department is awesome! Great communication throughout the job. They had both service jobs on my truck completed in the time frame they told me. Couldn’t be more pleased. Th Great communication throughout the job. They had both service jobs on my truck completed in the time frame they told me. Couldn’t be more pleased. This is the only dealer that will service my truck moving forward. More

Service was more than satisfactory. Was dealing with an issue from a previous service and the team took care of it with no issues. I don't know who worked on my truck. Was dealing with an issue from a previous service and the team took care of it with no issues. I don't know who worked on my truck. More

Rich in the service department was great to work with! Very good at giving me an idea of what could be wrong with my Jeep & let me know it would likely be covered by my warranty. He kept me informed about Very good at giving me an idea of what could be wrong with my Jeep & let me know it would likely be covered by my warranty. He kept me informed about the progress of the repair & at the end it was covered by the warranty! More

Customer service in the service department is very good but the prices are not very reasonable and competitive labor rates are through the roof and your problem may still not be resolved. but the prices are not very reasonable and competitive labor rates are through the roof and your problem may still not be resolved. More

The 1900 dollar price tag for a small part is outrageous! The person keeping us informed of status did a bad job at the task! The person keeping us informed of status did a bad job at the task! More

While I appreciate that Palmer Dodge Jeep Ram completed the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustra the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustrating and disappointing. I’ve reported a persistent rattling noise numerous times directly to Kim in service, both verbally and in writing. I’ve also sent in multiple videos clearly demonstrating the issue. Despite raising this concern repeatedly over several visits, I’ve received no meaningful follow-up and the issue still has not been addressed. It has been consistently brushed off without proper inspection or explanation. Because of this ongoing lack of response, I’ve had to escalate the issue to Mopar corporate in hopes of getting it properly diagnosed and resolved without out-of-pocket expenses, especially considering it began after the engine swap performed by this dealership. Additionally, some of the services completed were never documented in my final paperwork, which I had to request several times. This lack of documentation makes it difficult to keep accurate records of what’s been done to the vehicle. While some of the staff have been courteous, the lack of follow-through, accountability, and responsiveness to reported issues, makes it hard to recommend this service center. More