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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,116 Reviews

4,116 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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November 05, 2024

They are a complete joke. They never fix the problem right the first time but go about it piecemeal, leaving you to have multiple breakdowns related to the same issue. They More

by bocephusdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

Always have great service - especially from Kim! My car is serviced quickly but thoroughly and they always respect my time. More

by leclerc_danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
Nov 05, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic feedback, Danielle! We're thrilled to hear that Kim and the team provided you with quick and thorough service. Your time is valuable, and we’re glad we could respect that. Looking forward to seeing you again!

November 02, 2024

I can't be more satisfied with the staff and management at Palmer DCJR. Everyone there is curious, professional and extremely knowledgeable. Thank you so much for all your help ! More

by cpalmer3610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Your kind words about our staff and management mean a lot to us. We’re here to help anytime you need assistance!

October 30, 2024

Had to trailer in the vehicle, and they had a spot for us to unload it on site. Good and honest service and quick turnaround. More

by codyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the great feedback We're glad you found our unloading spot convenient and appreciated the honest service. Quick turnarounds are what we aim for. Safe travels with your vehicle!

October 30, 2024

Good service. They handled my truck with care made sure it was secured by coving the broken window until it was repaired. Would highly recommend their service te More

by majqueen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the fantastic feedback! Your recommendation means a lot to us, and we're here to ensure that all our customers receive the best service possible.

October 29, 2024

Always terrible wait time for basic service. I sat for 3 hours after my appointment waiting for an oil change. I walked to the back to see my vehicle ready to go but no one notified me as I sat More

by KIMBERLYMACK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
October 27, 2024

I took my wrangler in for the 19a clutch recall. Either the clutch was defective or improperly installed. Now my jeep grinds into gear, the clutch pedal vibrates very loudly, and the gear shift vibr More

by watson.marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Watson, we're sorry to hear about your experience. We take feedback seriously and want to ensure your concerns are addressed. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We’ll look into this matter further to improve our service.

October 23, 2024

Top notch service from a top notch dealership. They were quick with servicing my vehicle and did a great job More

by jchanzes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We’re glad to hear you enjoyed our service and that we met your expectations. Our team works hard to provide quick and quality service, and your feedback truly motivates us. We look forward to seeing you again!

October 23, 2024

Excellent experience and service. The diagnosis was spot on with my steering / suspension issues, and the tech who worked on the repair did an excellent job. The service advisor was i More

by dimalant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Oct 28, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you, Dimalant! It's great to hear about your excellent experience with our team. Providing top-notch service and clear communication is our priority, and we’re glad it made a difference for you. We look forward to serving you and your vehicles in the future!

October 23, 2024

Service is always friendly and efficient. Staff treats customers with professionalism and sensitivity. They also do a great job of keeping customers aware of their vehicle’s status. More

by kilgoregeoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're so happy to hear you had such a positive experience. Our team takes pride in providing friendly service and keeping you informed. Your feedback motivates us to keep up the great work! We look forward to seeing you again soon.

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