Palmer Dodge Chrysler Jeep Ram

My advisor was nice enough but the process at the dealership is not ideal. I made an early AM appointment prior to my visit. My expectation was that my vehicle would be diagnosed that day. I tried dealership is not ideal. I made an early AM appointment prior to my visit. My expectation was that my vehicle would be diagnosed that day. I tried to call 4 times that afternoon and was hung up on after being put on hold every time. The receptionist didn't seem to care. I texted to no response. Turns out, they didn't even look at my vehicle that day. The next late afternoon I finally was informed they diagnosed my vehicle and it needed a door latch and it would be ready the next day. Part didn't arrive so it took another day before it was ready. Again, my service advisor was polite and apologetic but they seem to have systemic issues with staffing or process. More

Overall my experience in the service department was very good. I had an exhaust manifold gasket go bad and had a tailgate latch recall fix performed. Everyone in the service department was very friendly. good. I had an exhaust manifold gasket go bad and had a tailgate latch recall fix performed. Everyone in the service department was very friendly. You can tell they try to offer the best service possible. Great communication via text message. The only improvement I would like to see is tightening up the appointment schedule so vehicle service can begin the same day, particularly for customers that made an appointment well in advance. More

sales associate, Tony White, was very personable and helpful making a really genuine experience for me and an absolute pleasure, he treated me respect, dignity and professionalism. The shift -floor mana helpful making a really genuine experience for me and an absolute pleasure, he treated me respect, dignity and professionalism. The shift -floor manager or general manager well... he was more concern on driving up his margin on the sale and for a time he was not listening to me...its not ok but, I guess that is his role (Bad cop routine). Did not take long to agree on compromises on the sale-out the door price. Additionally as a condition of the sale, Palmer Dodge agree on replacing the two front tires since the current ones are dry-rotted and a road hazard, thus I will limit my driving until they get replace next week(week of 9-25-2023). And in addition Palmer Dodge agreed on installing running boards or similar on at the same time the tires are replaced. The contracts manager, Chris Boozer, was also outstanding. They will have my business in the future. More

Took my Jeep in for a recall for the Uconnect system. Recall DID NOT fix the problem. Uconnect will not automatically switch from day to night mode. Recall DID NOT fix the problem. Uconnect will not automatically switch from day to night mode. More

The team at Palmer Jeep Dodge is always very kind and helpful. Luis knew the history of my issue when I came in and always explains issues very well. I also appreciate the fact that they are close to t helpful. Luis knew the history of my issue when I came in and always explains issues very well. I also appreciate the fact that they are close to the Enterprise Rental Car Office. More

The dealership staff was professional and very nice. I didn’t feel like we’re wasting my time or trying to take advantage of me. I didn’t feel like we’re wasting my time or trying to take advantage of me. More

Great experience and will definitely shop there again in the future. Thank you to the Dodge family the future. Thank you to the Dodge family More

Got an appointment, got there and my concern was handled. Great service by nice and knowledgeable people. Thanks Great service by nice and knowledgeable people. Thanks More

I was in a bind being away from home and you helped me get my car fixed that day. Thank you for your tremendous service get my car fixed that day. Thank you for your tremendous service More

The entire purchasing process was a breeze. Steve was knowledgeable and up front throughout. Love my new ride! Steve was knowledgeable and up front throughout. Love my new ride! More