Pacifico Hyundai

Well once we got over the initial misunderstanding the service was excellent. Mike was great, patient and thorough. I am hoping the expertise the same when I bring my car in for service. service was excellent. Mike was great, patient and thorough. I am hoping the expertise the same when I bring my car in for service. More

Scheduled automatically for the early morning. Good timing and service from the beginning to the end. Service explained. No issues. Everyone was helpful and friendly. timing and service from the beginning to the end. Service explained. No issues. Everyone was helpful and friendly. More

I had an eight o'clock appointment for an oil change and I had an eight o'clock appointment for an oil change and back windshield wiper replacement for my 2002 Acura MDX. At 8:45 I was informed that the wip I had an eight o'clock appointment for an oil change and back windshield wiper replacement for my 2002 Acura MDX. At 8:45 I was informed that the wiper blade had to be ordered and would be here shortly. Now its 9:45 I decide to inquiry about the wait only to be informed that part hadn't arrived now I'm upset because I wasn't informed about the delay so I requested my car and left. Here's the good part my multi inspection said my fluids were checked and topped off not true my power steering fluid was low. I told you a month ago the service was excellent what has changed? This was the worst!!!!!!! Two hours wasted. More

The service at this dealership is excellent. My service advisor, Dennis, is always helpful in keeping me informed of my cars progress. My time at the dealership is minimal because I have to wait for my car advisor, Dennis, is always helpful in keeping me informed of my cars progress. My time at the dealership is minimal because I have to wait for my car. More

Excellent dealership with pleasant workers. The customer service and willingness that Mike C gave me was outstanding. He kept me updated step by step. He never walked away and left me unattended. He servic service and willingness that Mike C gave me was outstanding. He kept me updated step by step. He never walked away and left me unattended. He serviced me when I leased the Hyundai Sante Fe in 2018 and I was glad he serviced me again. More

SALES TEAM IS GREAT BUT SERVICE IS HARD TO MAKE APPOINTMENTS, SPOKE SPOKE TO TOM FLYNN ON TWO OCCASIONS A YEAR APART BUT NO HELP APPOINTMENTS, SPOKE SPOKE TO TOM FLYNN ON TWO OCCASIONS A YEAR APART BUT NO HELP More

Everyone is great Steven, Joe and Chris are great assets to your company I would recommend Steve to anyone looking to buy a car. Joe and Chris was also very helpful to your company I would recommend Steve to anyone looking to buy a car. Joe and Chris was also very helpful More

The integrity and took the time to explain what we didn’t understand. We wasn’t rush or push into making a decision. Thank You. understand. We wasn’t rush or push into making a decision. Thank You. More

very professional and efficient was.in and out with out any hassle .your sales rep Mr. Steven Cromartie was very knowledgeable in helping answering all question we had Thank you. any hassle .your sales rep Mr. Steven Cromartie was very knowledgeable in helping answering all question we had Thank you. More

Basically I was trading in a 2019 Hyundai Tucson with 12 lease payments left for a 2021 Hyundai Tucson. They gave me their offer & I went home to think about it. Called back later in the day & countered wit lease payments left for a 2021 Hyundai Tucson. They gave me their offer & I went home to think about it. Called back later in the day & countered with a lower payment & asked to have $60 wheel locks thrown in. They got back to me a little later & said they would lower the payment but wouldn’t throw in the wheel locks. They would sell me the wheel locks at their cost. I questioned them that they would lose a $25,000 deal over $60 wheel locks? Apparently so. I was pissed but slept on it. The next day, I decided that I really wanted it so I told them I’d do the deal. Went to the dealership a few days later & did the deal & paid $50 out of pocket for the wheel locks. I still can’t believe that I had to pay for the wheel locks & that they were willing to lose the deal over them. More