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Pacifico Hyundai
Philadelphia, PA
1,794 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,794 Reviews of Pacifico Hyundai
September 03, 2022
Horiffic Customer Service and Bad Business Practice. Brought my car in for service August 8th. August 9th, Received a text from Dennis Golden that my car "Runs Perfect." August 11th, pay $1,180 at cashi Brought my car in for service August 8th. August 9th, Received a text from Dennis Golden that my car "Runs Perfect." August 11th, pay $1,180 at cashier. Start car. Car engine shaking. Didnt make it to the light not 50 feet away. Lost power. Misfiring. Forced to go over bridge by traffic. Engine stalling. Engine smoking burning electrical in my car and out windows. State of panic. Nowhere to pull over. Almost hit 3 people crossing street. Received all loud backlash, denials that he ever stated the car runs perfect. Denied for a refund. Denied to speak to a General Manager. Called to speak to Mr. Flynn. Was told he left the company. Denied to speak to the Vice President. Told Charles Carmichael I want a refund. He stated, "Is that what you want?" I stated, "Yes" I have not received a refund. Was told by the Sales General Manager that he doesnt know who the General Manager is. That he would find out and call me. Never received a phone call. Zero Initiative to resolve this matter from anyone at Pacifico Hyndai. I have had to disbute the charges. Put in Complaints with the: Attorney Generals Office, The Federal Trade Commission, The Better Business Bureau. I want a Full refund! I want this Matter Resolved! I want my car back! I want to speak to the General Manager! I want to speak to the Vice President! I want to Speak to Someone at the Top of The Chain to Resolve this Matter! I want this Resolved Today! More
by Michael
Employees Worked With
Dennis Golden, Tom Flynn, Chris Harmer, Charles Carmichael
August 21, 2022
I’ve been here twice to get my car serviced. The staff are always personable, kind, and helpful. It’s has been a great experience both times. The waiting room is clean and comfortable. The mecha The staff are always personable, kind, and helpful. It’s has been a great experience both times. The waiting room is clean and comfortable. The mechanics are knowledgeable and skilled. My car is in great shape and I will definitely continue to bring my car here. More
by Kim P
Employees Worked With
Dennis Golden, Robert Lacy
August 14, 2022
Great service, but between 1:30 to 2:15 no one answered the phone. A female voice mail kept saying leave a message thanks to sales I was able to get through., but to another voicemail so I decided to go in the phone. A female voice mail kept saying leave a message thanks to sales I was able to get through., but to another voicemail so I decided to go in person. More
by lenoraspink
Employees Worked With
James Esquilin
August 11, 2022
Extremely professional, honest and informative sales staff and sales management team …thank you for your transparency, support and consideration… staff and sales management team …thank you for your transparency, support and consideration… More
by rlfike01
Employees Worked With
Mike Conahan, Taylor McGlone, Robert Dow II
