Pacifico Ford - Service Center

The service was very good and timely. I am very confident that my car is in good hands when I go here. The employees were professional and courteous. I will always bring my car here. that my car is in good hands when I go here. The employees were professional and courteous. I will always bring my car here. More

BEWARE NO SERVICE AFTER THE SALE!!! If I could give no stars, I would. My Escape was a few weeks old (purchased 6/26/20, brought in for service 7/10/20). There were a couple of minor iss If I could give no stars, I would. My Escape was a few weeks old (purchased 6/26/20, brought in for service 7/10/20). There were a couple of minor issues, so they asked me to bring it in and made an appointment for me at 11 am. I showed up at 11 am on the date of the appointment. I was greeted by a mask-wearing man who asked if I had an appointment. I said I did. He went to tell the service guy that I was there and the service guy snapped at him "She needs to make an appointment". He came back to verify I had an appointment. So right off the bat, very unprofessional. I was told to wait in the service bay on a stool and someone would come over to go over my issues - backup camera not working consistently and a loud clicking noise in the cargo area. A few minutes later, the snappy service guy came over, mask pulled below his nose. Now, there are signs everywhere about wearing masks; it is state-mandated, and I am wearing a mask. At one point, he even pulled his mask down below his mouth while talking to me. In any case, I go over my issues. He tells me I'm going to be there a while because, at noon, everyone will go on lunch for an hour. Oh great. I didn't even pick the time for this appointment. Had I known, I would have scheduled a time that wasn't close to lunch. I sat in the waiting room for three hours when someone came in and told me that I was ready to go. He said that the backup camera just needed a software update (a 3 hr software update on a brand new car), but that they couldn't replicate the noise. I was not going to live with this noise on a brand new car, so I asked the service guy to come out to my car and I would be able to make the noise happen. The car immediately made the noise and he pulled the car back in the service bay to find out where the noise was coming from. I went back to the waiting room. A couple of minutes later, a loud crashing sound came from the service bay. People ran over to see what it was and someone said that the garage door came crashing down on a car. Knowing my car was the last inside, I had a feeling it was my car. Sure enough, it was. The service guy who was working on it came into the building and blew right past me, even though I asked him what happened to my car. He just ignored me. A few minutes later, the service director came in and explained that the garage door came down and shattered the back window. I was told that they would order the glass, clean it completely out, make it like new, and call Enterprise to get me on my way. This happened on a Friday. I was told my car should be ready on Monday, Tuesday at the latest. At Enterprise, I was told that the only car I could get was a Nissan Sentra unless I wanted to make up the difference and get into an SUV. Oh, and insurance is an extra $26/day. So I'm stuck with this crappy car for the weekend. No big deal. I get my car back on Monday, right? Wrong. They found another issue, there is a crack in the rear light, so now it will be Tuesday. One more day, no big deal, right? Wrong. They called on Tuesday at 2:30 pm to let me know the parts just arrived, so now it should be ready Wednesday. At 3:30 pm on Wednesday, I had not received a call that my car was ready, so I tried calling. I waited on hold for about 15 minutes, only to eventually be put through to the service manager, Terry Morrison’s voicemail. No call back. I went on Facebook messenger and asked for a call back immediately. At 4 pm, the service manager, Terry, finally called me back. He was gruff and rude. He said he promised the car to me today and I would have it today. Actually, Terry, I was told the car would be ready on Monday, then Tuesday, then Wednesday, so your so called “promises” don’t really hold any weight in reality. I go to pick up the car and wait at the cashier desk because she is not sure where my paperwork is. While I was waiting, Terry Morrison walked past me saying my car was out front ready to go. He came out to help another customer complaining about service. When I finally got my key, I went to the car and checked the work. There was still glass all over the inside of the car, inside the back liftgate, in the liftgate seals, on the seats, ground into the carpet, etc. I went back inside and got Terry to show him. He was speaking with yet another unhappy service customer. He became very defensive, telling me that he had personally cleaned out my car. I told him it was unacceptable. I asked him if he expected me to live with it. He replied that when glass shatters, it goes everywhere and it is nearly impossible to get it all out. He said he would call me when the parts needed to stop the noise came in and walked away. Upon further inspection, I see that liftgate was improperly installed, not flush with car, not opening properly or reliably, does not make a seal, rubber seals sticking out of it, molding barely hanging on, spoiler barely hanging on, and there is glass inside the liftgate that you can hear it falling through the liftgate every time it is opened or closed. The shoddiest workmanship I've ever seen. Oh, and the minor adjustments I originally brought the car in for are not fixed. Backup camera is still glitchy and for some reason, five days wasn't enough time to fix the noise supposedly caused by the seatbelt retractor. So, to summarize – I bought a brand new $40k vehicle from them; brought it in for 2 minor fixes a few weeks after I purchased it; they damaged my vehicle in their service bay; set me up in the cheapest rental they could; didn't call until I message them on Facebook. When it finally is ready, there is still glass all over the inside of the car, the liftgate is damaged and the repair work is shoddy. So, in other words, they don’t REALLY appreciate my business. And they won't appreciate yours either. More

I have an aging 2005 Ford F-150 and have hade significant amount of maintenance to keep it on the road. Pacifico has been my go to for this purpose outside of regular oil changes. This baby is approaching 19 amount of maintenance to keep it on the road. Pacifico has been my go to for this purpose outside of regular oil changes. This baby is approaching 190,000 miles and the 4.6L dynamo is like a lion and has never failed to start. Thanks Bob & Pacifico. 👍🏼✔ More

I’m alway pleased with my services the personnel that checks me in very polite and knowledgeable & Paul is wonderful in explaining work done. I be back for the services ccheck checks me in very polite and knowledgeable & Paul is wonderful in explaining work done. I be back for the services ccheck More

Great atmosphere. The wating area was nice and clean the cashier did not know about the notice that was sent out about the service for essential workers. cashier did not know about the notice that was sent out about the service for essential workers. More

Being that my car is a ford I am more than happy to use your service. Even if my car wasn’t a ford you do great service I would still use your service your service. Even if my car wasn’t a ford you do great service I would still use your service More

The young man who assisted me today was very professional, courteous, and knowledgeable. I don’t remember names much, only faces, but reflected on my paperwork is Andrew Knox. If he’s the one- O professional, courteous, and knowledgeable. I don’t remember names much, only faces, but reflected on my paperwork is Andrew Knox. If he’s the one- Outstanding Customer Service today! More

Pacifico Ford accommodated me and performed an oil change and tire rotation as requested. The entire process was smooth and friendly. I appreciate Pacifico Ford’s service. and tire rotation as requested. The entire process was smooth and friendly. I appreciate Pacifico Ford’s service. More