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Pacifico Ford - Service Center

Philadelphia, PA

4.9
1,033 Reviews

1,033 Reviews of Pacifico Ford - Service Center

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October 31, 2020

Excellent service. Always pleasant & willing to help. The service dept works tirelessly to resolve the problem n they do an excellent job of keeping u informed as to what's going on. More

by Lvo1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earl Hill, Andrew Knox
Nov 02, 2020 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

October 30, 2020

Quick LanesJames and his Techs always provided me Quick Lanes James and his Techs always provided me outstanding services. Stop in today, late afternoon. They were able to squeeze me in for service. More

by Lord Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
October 29, 2020

The employees are rude and they act like they don't wanna work there. They make you feel uncomfortable and unwanted and just horrible. Service More

by Jdrod1980
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Rauh, Gina Puggi-McDevitt
October 29, 2020

Made an appointment, got a text to let me know what was going on and if I had questions . Very good experience! This is why I stick with Fords More

by Rich715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky De Gregorio, Alexander Saraullo
Oct 30, 2020 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

October 23, 2020

I made a service appointment for an oil change and new windshield wipers. The process was efficient. My Service Advisor, Robert Rauh, was excellent. I appreciate the service. More

by JD
Recommend Dealer
Yes
Employees Worked With
Bob Rauh
Oct 30, 2020 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

October 22, 2020

I love quick lane Pacifico On Norwich drive!! I was able to get my oil changed with no hassle, reasonable price and it was done right away!! In addition I got a coupon got a free car wash at the newly renov More

by linda my tuscon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Williams
October 21, 2020

Kaley kept me up on the progress going on with my car, she was also very polite. Kaley was also knowledgeable in explaining what needed to be done with the car. More

by rtheil5481
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaley, 5 🌟
October 08, 2020

Fixed warranty issue with no problem Paul’s great to deal with in service. Good group of guys / techs would recommend other people. Good Ford Dealer More

by Ekass13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 07, 2020

I want to thank Paul and Andrew for their help handling my Mustang for getting it serviced they were courteous and friendly through the whole experience and walked me through for what they did to my vehicl More

by Moose1819
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Knox
Oct 08, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 04, 2020

I purchased a car from Pacifico Ford and the customer service was so great!! I also made the decision to come to Pacifico Ford to get my car serviced and they are great with communication and they do exc More

by Shae
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

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