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Pacifico Ford - Service Center

Philadelphia, PA

4.9
1,038 Reviews

1,038 Reviews of Pacifico Ford - Service Center

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December 08, 2020

Great place to take your car for service I tried other places but no one can compare to the price of service or the quality of work performed thank you again for meeting up to your standards More

by Catahulajack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Rauh, Andrew Knox
Dec 10, 2020 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding sthanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

November 30, 2020

Kept the car a long time, charged over $1300 got the car back still shaking with the check engine light blinking and gas on E got everything suggested fixed More

by MargaretRNMJ
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt McGuckin
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2020

The visit went great. Matt was great at communicating out the timing and the cost of the services provided. I was very happy working with him. More

by Sdoherty73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 02, 2020

ALWAYS TOP LINE SERVICE!! ESPECIALLY TODAY WITH PAUL RUBIN . HE WENT OVER & BEYOND ! Everyone is so polite and friendly.. You ought to be proud of the whole staff !! TYVM More

by Mary Louise Sellers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 31, 2020

Awesome visit, I was in and out withing the our. Excellent friendly staff. Nice & clean environment. 5/5 stars. Will come back & recommend to friends. More

by Daniela Espinal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
October 31, 2020

Excellent service. Always pleasant & willing to help. The service dept works tirelessly to resolve the problem n they do an excellent job of keeping u informed as to what's going on. More

by Lvo1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earl Hill, Andrew Knox
Nov 02, 2020 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

October 30, 2020

Quick LanesJames and his Techs always provided me Quick Lanes James and his Techs always provided me outstanding services. Stop in today, late afternoon. They were able to squeeze me in for service. More

by Lord Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
October 29, 2020

The employees are rude and they act like they don't wanna work there. They make you feel uncomfortable and unwanted and just horrible. Service More

by Jdrod1980
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Rauh, Gina Puggi-McDevitt
October 29, 2020

Made an appointment, got a text to let me know what was going on and if I had questions . Very good experience! This is why I stick with Fords More

by Rich715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky De Gregorio, Alexander Saraullo
Oct 30, 2020 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

October 23, 2020

I made a service appointment for an oil change and new windshield wipers. The process was efficient. My Service Advisor, Robert Rauh, was excellent. I appreciate the service. More

by JD
Recommend Dealer
Yes
Employees Worked With
Bob Rauh
Oct 30, 2020 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

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