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Pacifico Ford - Service Center

Philadelphia, PA

4.9
1,033 Reviews

1,033 Reviews of Pacifico Ford - Service Center

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February 05, 2021

Bob an Pail are the best ya got They are an asset to Pacifico Ford, Recommend everybody to go to your facility Terry the service department supervisor is also an asset to your company More

by MccannMccann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky De Gregorio, Bob Faccenda
Feb 15, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

February 03, 2021

The service was impeccable. The sales associate that help me with my new vehicle was very caring focused and knowledgeable in all areas. He was also very impressionable and established a wonderful rapport wi More

by Hta1028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Worley, Gina Puggi-McDevitt
Feb 03, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

January 26, 2021

My fiance had a terrible experience on January 14 his car was taken in for service but was not seen until January 18. He had a 4 year old battery In his truck that he purchased 6 months ago. They refused to More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Holmes, Ken Harding
Mar 08, 2021 -

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

December 21, 2020

Prompt, professional, reasonably priced. Only car dealership service department I have ever known with whom I felt I consistently got treated squarely, serviced expertly, charged reasonably. Recommen More

by dme8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky De Gregorio, Bob Rauh
Dec 28, 2020 -

Pacifico Ford responded

Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

December 21, 2020

Great from the time I made the reservation to my arrival and completion of the Work everything was great a 10+ Outstanding customer service Thank You More

by hbooker2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Dec 21, 2020 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

December 08, 2020

Great place to take your car for service I tried other places but no one can compare to the price of service or the quality of work performed thank you again for meeting up to your standards More

by Catahulajack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Rauh, Andrew Knox
Dec 10, 2020 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding sthanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

November 30, 2020

Kept the car a long time, charged over $1300 got the car back still shaking with the check engine light blinking and gas on E got everything suggested fixed More

by MargaretRNMJ
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt McGuckin
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2020

The visit went great. Matt was great at communicating out the timing and the cost of the services provided. I was very happy working with him. More

by Sdoherty73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 02, 2020

ALWAYS TOP LINE SERVICE!! ESPECIALLY TODAY WITH PAUL RUBIN . HE WENT OVER & BEYOND ! Everyone is so polite and friendly.. You ought to be proud of the whole staff !! TYVM More

by Mary Louise Sellers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 31, 2020

Awesome visit, I was in and out withing the our. Excellent friendly staff. Nice & clean environment. 5/5 stars. Will come back & recommend to friends. More

by Daniela Espinal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
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