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Pacifico Ford
Philadelphia, PA
4,760 Reviews
Pacifico Auto Group has been serving Philadelphia for more than 100 years! Pacifico Ford is the only remaining original dealer in the Philadelphia Airport Auto Mall. In our current location since 1970. Whether you are looking for a new or used car we are here to help! All Roads Lead to Pacifico!
Visit us on Facebook at www.facebook.com/pacificoautogroup & Instagram @Pacifico_Cars
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 4,760 reviews
November 11, 2021
I highky appreciate working with Patrick. He was very knowledgeable, accommodating and attentive to my needs. knowledgeable, accommodating and attentive to my needs. More
by EARLthrPEARL
November 11, 2021
My husband and I where between a hard place and an even harder place when we arrived on a "wing and a prayer" at Pacifico Ford. We barely made it. Our Jeep engine had blown. I wasn't in the mood to go car harder place when we arrived on a "wing and a prayer" at Pacifico Ford. We barely made it. Our Jeep engine had blown. I wasn't in the mood to go car shopping with an empty wallet. But then we met a friendly face that belonged to salesman Earl Hill. He held our hands and walked us through a process that seemed forever but had the best outcome for us. He worked with us, walking back and forth from his desk to the car lot to the finance officer until they found the best option for us. It turned out to be just the option we could live with. We drove off their lot with a new (to us) used car that had so may options (I think there's a bathroom somewhere in here) that I am still exploring them. We owe it to Earl and all the Pacifico team members including the used car manager and Bernard, the financial manger for helping us. This dark day turned into a bright beam of light! I left with me shaking my head in disbelief but with a big smile. Way different then when I walked in and met a smiling Earl Hill whose contagious simile ended up on my face too. So Earl, this smile is for you! :-) More
by shireenp2012
Employees Worked With
Other Employees :
Used car manager but I don't have his name, Earl Hill
November 10, 2021
The whole team at Pacifico is outstanding. Everything goes like clockwork. It is a pleasurable experience; do not miss it! goes like clockwork. It is a pleasurable experience; do not miss it! More
by rongabby
November 08, 2021
It was the best experience I’ve ever seen had buying a vehicle, thank you! vehicle, thank you! More
by abmosssr
November 06, 2021
I am a Customer! Not a Petri dish!I ‘m dismayed! Not I am a Customer! Not a Petri dish! I ‘m dismayed! Not only as a Stock holder in Ford. Also, as a loyal, respectful customer (since 2015). On mor I am a Customer! Not a Petri dish! I ‘m dismayed! Not only as a Stock holder in Ford. Also, as a loyal, respectful customer (since 2015). On more than one occasion. When sitting in waiting area, waiting for my vehicle to be serviced. A person will arrive out of no where. Tag me (watch or observe closely), and stare at me for hours. Or how ever long it takes for service to be completed on my vehicle. This behavior has been ongoing for years. For what reason? Your organization “Pacifico” took an unprovoked #2 on me. I swept it under the rug and bought a car from here. You continue to greet me with this behavior? It seems these actions may be the product of a guilt conscience? The average person under these circumstances. Will have made a terrible mistake in this matter. Why? The stare down is so blatant and disrespectful. These actions will have been perceived as an act of war. Exciting extreme anger in the average person. Service Advisor (Andrew) and Service Tech 5 Star Service!! Thank you so much! I’m sorry I have to leave such an harsh but honest review of your organization. Please don’t contact me with phony apologies. Your not sorry for your actions. This was purposeful. If you had any kind of remorse. You will have discontinued this behavior long ago. More
by Lord Z
Employees Worked With
Andrew Knox
November 04, 2021
Awesome experience at Pacifico ford! A special thank you to our car salesman Alex Saraullo. He makes shopping for a new car a breeze. He is extremely helpful answering any questions or concerns you may have to our car salesman Alex Saraullo. He makes shopping for a new car a breeze. He is extremely helpful answering any questions or concerns you may have. If you are ever looking for a new car, we highly recommend you see Alex Saraullo at Pacifico ford in Philadelphia! More
by Mlszojka1
Employees Worked With
Stanley I Otto Jr, Alexander Saraullo
November 02, 2021
Pacifico Ford service department has always given me great service. The service techs communicate and very clear with their service orders and make sure that you understand everything that they were rep great service. The service techs communicate and very clear with their service orders and make sure that you understand everything that they were repairing and the cost. More
by Bruh
October 19, 2021
Thank you Kaley GOWE for excellent support in the service of my 2018 Ford Taurus, of my 2018 Ford Taurus, More
by kennethl.anderson
