Pacifico Ford

I came in to Pacifico to have the works package performed on my vehicle without an appointment. Tatyana was my service advisor and she was very friendly and courteous to me during my visit. Thank you so much on my vehicle without an appointment. Tatyana was my service advisor and she was very friendly and courteous to me during my visit. Thank you so much for a wonderful visit. More

Michael Delia made my experience of terminating one lease and starting a new one an easy, smooth and good experience. I have been leasing Ford Edges for years. Ford no longer makes the Edge so Michael took and starting a new one an easy, smooth and good experience. I have been leasing Ford Edges for years. Ford no longer makes the Edge so Michael took his time to make sure I was okay with my next vehicle- Ford explorer. More

My visit to Quick Lane Service was very pleasant two mechanics were exceptionally helpful and pleasant. I want to Thank the guys for making my oil change seem like I was just there to hangout and have a mechanics were exceptionally helpful and pleasant. I want to Thank the guys for making my oil change seem like I was just there to hangout and have a little laugh. I would hope to have that kind of service throughout the whole Quick lane shop. shout out to Alex for doing a little extra didn't even have to ask him it means a lot Thank you Gian Carlos for service with a smile Hope you have a positive experience n futue at Pacifo Love the Great Energy More

Richard Bortner and the rest of the Team at Pacifico were terrific to work with on purchasing my new Explorer ! Highly recommend this dealership to my friends and family terrific to work with on purchasing my new Explorer ! Highly recommend this dealership to my friends and family More

After nearly a month without his car, communication has been extremely disappointing. Initially, we were told the necessary parts had arrived and that work on the vehicle was underway. The very next day, w been extremely disappointing. Initially, we were told the necessary parts had arrived and that work on the vehicle was underway. The very next day, we were informed that another part was needed and would not arrive until the following week. We understand that delays can happen, especially when parts are involved. Our issue is not with the length of the repair itself, but with the lack of consistent communication and transparency throughout the process. A week after calling for an update, my husband called simply to request another update on his vehicle. During that conversation, his service advisor, Amanda, was rude and ended the call abruptly. Later that same day, she allegedly claimed that my husband had hung up on her, which makes little sense considering he was the one seeking information about a vehicle that has been in the dealership's possession for nearly a month. This entire situation has been a major inconvenience for our family. Throughout this process, we have repeatedly had to contact the dealership ourselves for updates rather than receiving proactive communication. Despite being without a vehicle for an extended period, no accommodations or solutions have been offered. More

My appointment for an oil change and a safety call was at 10 am and they confirmed I could get my car back by 4 PM it was not available to pick up until 5:30 and no one as going to call me and give me an upd 10 am and they confirmed I could get my car back by 4 PM it was not available to pick up until 5:30 and no one as going to call me and give me an update. I was extremely frustrated with their service team. I never received the video inspection I was supposed to either. More