Pacifico Ford

Great experience This is my first purchase with this dealer. I have purchased a lot of new vehicles as an owner of a company and this was the easiest, best experience This is my first purchase with this dealer. I have purchased a lot of new vehicles as an owner of a company and this was the easiest, best experience I have ever had. More

over and beyond... Sean Mellon went over and beyond for me. I bought my car from a different dealer a month ago and had a bad fuel sensor. Not only did he speak to my Sean Mellon went over and beyond for me. I bought my car from a different dealer a month ago and had a bad fuel sensor. Not only did he speak to my mechanic about my concerns, but also contacted the original dealer that sold me the car and made sure it got paid for. Thank you Sean, I will always ask for you when I come in for service. More

Excellent Customer Service from Rocky De Gregorio Had Great Customer Service from the time we walked in the Door. We were greeted by our Sales Person Rocky De Gregorio, also talked to The Sales Manage Had Great Customer Service from the time we walked in the Door. We were greeted by our Sales Person Rocky De Gregorio, also talked to The Sales Manager and the Dealership Manager. Everyone was very professional. More

A very satisfied customer! As soon as I arrived and walked into Pacifico Ford, I already got the vibe Darren was extremely respectful & approachable and that statement is proven As soon as I arrived and walked into Pacifico Ford, I already got the vibe Darren was extremely respectful & approachable and that statement is proven true. He had a big smile on his face ready and willing to help me with my wants and needs in a vehicle . Definitely a cool guy. He made the process such a breeze & purchase super smooth. The nice part was if he didnt know the answer he didn't lie, instead found out for me right away. I appreciated the complete honesty and the upfront information. I got the best possible deal on a 2014 Ford Explorer Limited and not only did he make the buying process effortless. Darren went the extra mile to make sure I was a satisfied client. They truly have the customer's best interest at heart and I believe they don't get enough credit for the great job that they do. Thank you the the excellent customer service you have provided me with! I will recommend you guys in a heartbeat! I truly truly appreciate Darren for him helping me out. Thanks again Sincerely, A very satisfied customer Sandy Johnson More

Mellon is the man! Sean Mellon and Bob Rauh are the service equivalent of the Eagles this year. They've been taking care of me and my family for years and are the best i Sean Mellon and Bob Rauh are the service equivalent of the Eagles this year. They've been taking care of me and my family for years and are the best in the business. Thanks for the service. If you need work done come see these guys at Pacifico Ford. More

SUPER SERVICE Highly recommend this dealership for sales and service Sean is the man, had me in and out with a smile. Thank you so much!!! I will be back again!! Highly recommend this dealership for sales and service Sean is the man, had me in and out with a smile. Thank you so much!!! I will be back again!! More

Amazing!!! It was my first time buying a car so i was super nervous. But after speaking to Alex i was confident that i was making the right choice. I ended up wa It was my first time buying a car so i was super nervous. But after speaking to Alex i was confident that i was making the right choice. I ended up walking away with a beautiful new car. I received much more than expected. Not only was Alex very pleasant to speak to he answered all of my questions and concerns. I would recommend all of my friends to come to ford and speak with Alex. Amazing overall experience! More

Miracle on Essington Ave Tis the season.. and Sean Mellon was definitely full of the Christmas spirit. I'm truly grateful for his care, concern and customer service. On Sat Tis the season.. and Sean Mellon was definitely full of the Christmas spirit. I'm truly grateful for his care, concern and customer service. On Saturday, 12/23/2017 I was out finishing up some last minute Christmas shopping when my car overheated and the check engine light came on. I immediately pulled over and turned the car off. As I sat, waiting and hoping the car would still work, I remembered Pacifico Ford Service shop was open on Saturdays. I drove over with anticipation that they would be able to check it out, fix it and I could be on my way. I was greeted by a young man who said he was not certain if I could be seen and would have to check with Bob. Bob came over and I began explaining my emergency situation. He informed me that Saturday is mostly for appointments, there was nothing they could do and to back out to leave. I was shocked and appalled because it was only 12:30pm and they closed at 3pm leaving ample amount of time to be seen. I left disappointed, discouraged and dishearten that I wouldn't be able to complete my holiday shopping and travels due to the uncertainty of my car's maintenance state. As I drove off, something told me to call and make a complaint. I spoke with the operator who despite letting me know the individuals that would normally take the complaint were off, she kindly heard me out, put me on hold, and sought a resolution. She returned and said to speak with Sean. Sean listened, understood my plight, and told me to turn around and come back. Once I returned, he greeted me with a smile, apoligized for being turned away, reassured me he would work me in, and would figure out what was going on with my car. I was the last one in the shop when Sean came over to tell me that they diagnose the issue. I was in need of a thermostat and water belt and had I continued driving it would have put it in a far worse condition leading to a higher expense to be repaired. He told me that he would need to keep the car, but was going to provide a loaner so that I could still finish my shopping and do my holiday traveling to see family and friends and for that I am truly grateful. I would also like to give a honorable mention and thank you to the mechanic guys that helped transfer by belongings from my car to the loaner as well. Overall, Sean and his team went above and beyond to accommodate me and should be recognized for exceeding expectations. More

Great service / nice people Went in for service. First time dealing with Chris D. Skeptical about dealing with someone new but happy I did. Nice guy and the usual great service. Went in for service. First time dealing with Chris D. Skeptical about dealing with someone new but happy I did. Nice guy and the usual great service. More

Excellent Service Neal Bauer, and Chad Gilbert were very professional, treated me with the utmost respect and thoughtfulness. Highly recommended, very knowledgeable, we Neal Bauer, and Chad Gilbert were very professional, treated me with the utmost respect and thoughtfulness. Highly recommended, very knowledgeable, were able to answer every question I needed to know. Thanks for the Excellent Service. More