Ourisman Ford & Lincoln of Alexandria

I purchased my vehicle from Chappy Polk. Unlike others in the past, he totally understood that I'm a strong slightly high maintenance woman and was looking to trade for something more amazing than what I had the past, he totally understood that I'm a strong slightly high maintenance woman and was looking to trade for something more amazing than what I had. :-). I was upside down in my vehicle and he was brutally honest about what could work for me based on my credit and the payoff of the other vehicle. Rick and the others worked hard to get me the car with a good interest rate. They delivered the new car to my house and I appreciated that. Chappy gave me a crash course in how to operate the Sync features and followed up later on to see if I'd settled into the car ok. I still need running boards and will follow up with Mary to get them installed. She's wonderful and knowledgeable about what would look good on my SUV. I've had my car serviced a few times and think the guys are great. I never wait long for the service items. I go there and hope they keep up the good work. I can't speak for others' experiences here, I just know that when I come here they remember who I am and it's one of the reason's I rated it a 5 and I'll buy my next vehicle from here when I'm ready to trade it. More

Andre is an exceptional service advisor. His knowledge of the products and problems that occur with vehicles is nothing short of uncanny. He always makes my wife and I feel comfortable and well taken care of the products and problems that occur with vehicles is nothing short of uncanny. He always makes my wife and I feel comfortable and well taken care of when we come to the shop. Andre spares no expense and makes no excuses when it comes to ensuring we are satisfied. Whether it's a loaner vehicle or a dynamic time frame Andre always delivers. Thanks for everything. Sincerely, Marieo and Jennifer Foster More

Today I went to the dealership to purchase my first car. Chappy was the sales assistant who helped me and my father determine the perfect car for me. He worked diligently with us to get everything in order Chappy was the sales assistant who helped me and my father determine the perfect car for me. He worked diligently with us to get everything in order; trading in my car, getting our credit worked out, setting up payments, and setting up the vehicle. More

Mr. Epps is very polite and always demonstrates a “can – do” attitude. His expertise is just what I needed to get my Lincoln back on the road. Thanks. do” attitude. His expertise is just what I needed to get my Lincoln back on the road. Thanks. More

i had such a great experience with this dealership i went there to get work on my explorer and they were very reasonably priced and the gentleman i spoke with was very knowledgable and very polite !! I have there to get work on my explorer and they were very reasonably priced and the gentleman i spoke with was very knowledgable and very polite !! I have recommended them to all of my family and my friends More

Long-time user of Ourisman Service. Service cannot be beat. Bobby Jennings does a fantastic job handling both my cars. The price is not as good as I might get at one of the cut-rate service centers, bu beat. Bobby Jennings does a fantastic job handling both my cars. The price is not as good as I might get at one of the cut-rate service centers, but it is more than made up for by quality and great service experience. More

Andre has been servicing my vehicle ever since 2006 when I bought my Mercury Mariner from another dealership and I've followed him to your dearlership that alone speaks value. He is indeed a class act empl I bought my Mercury Mariner from another dealership and I've followed him to your dearlership that alone speaks value. He is indeed a class act employee and is to be applauded for his service. He always greats me with a smile. Being one who only have the weekend to do errands I appreciate and value my time so when I bring my vehicle in for service I can truly say I'm in and out of there. Everyone is friendly and courteous. I will definitely recommend your service department. Thank you, Carol Murray More

I did a 3 week search for a used vehicle with a very specific list of wants in a certain price range. Most everything I saw was beat up or had too many miles. I came across a posting online from Ourisma specific list of wants in a certain price range. Most everything I saw was beat up or had too many miles. I came across a posting online from Ourisman Ford in Alexandria. A couple phone calls later I made the trip down 495 and met with Max Manu. He was a great salesman and the car is better than we could have hoped for. We ended up with a 12 month warranty on the vehicle which nobody was offering at this price. The car was priced lower than anyone else, had less miles, and was in great shape. I highly recommend Max and this dealership. More

Andre Epps extended superb service to me during my most recent and past visits to Ourisman. He has always been responsive and honest with me and given me the type of service you'd expect from a family memb recent and past visits to Ourisman. He has always been responsive and honest with me and given me the type of service you'd expect from a family member. As long as Andre is working at Ourisman, I will be a customer there. More

Because of the blatant lies about available discounts (incentives) that were available on my 2012 Escape and deception over the value of my trade-in (2010 Escape), I was overcharged $3,000 on this deal ( (incentives) that were available on my 2012 Escape and deception over the value of my trade-in (2010 Escape), I was overcharged $3,000 on this deal (thanks to Mike Hughes and his tag team member). I was charged $2000 over the internet price they had posted on this vehicle and received $1000 less than an offer they made to me in a direct mailing to me. At the time of sale they insisted that my 2 year old trade in with 22k wasn't of value to them because it was a 4 cylinder and that they would have to send it for auction at "Manheim" and that they'd lose money giving me any more for it. I had a problem with the upholstery on my new vehicle and brought it in 3 days after purchase to have it looked at. They ordered a new seat cover and when I brought it in they gave me a rental car. When I got it back it was worse than before. This time I had to see Mike Romano, service manager. He said they would send it back to their contract upholsterer. He said this would only take a couple of hours so I wouldn't need a rental car. I brought it in at 8:30am and at 1:30pm (5 hours later) I was getting pretty hungry so I asked a service rep what the deal was and he said it was done but they didn't have anyone to go get it. I said I'd go get it. Again the seat looked like crap. I called Ford and they arranged for me to take it in a third time. This time although the work was barely acceptable, I gave up the fight and will have to live with it. Honestly I suspect that they used the same panel that was on there originally. AVOID THESE PEOPLE - THEY WILL SCREW YOU COMING AND GOING!!!!!! More