Ourisman Ford & Lincoln of Alexandria

Nov 2011: Purchased a new 2012 Ford Fiesta. Sales man was wonderful (Chappy). Within the first week the seat warmers were not working, and then the lights, and then the battery light came on. The Servi was wonderful (Chappy). Within the first week the seat warmers were not working, and then the lights, and then the battery light came on. The Service Department indicated that the alternater was bad...on a brand new 2012 car. The Service department gave me a loaner vehicle. The vehicle was dirty and had garbage from the previous customer. Within a block of leaving the dealership I noticed that the flat/underinflated tire light was on. I was driving my son to school out past the Dulles airport and the tire went completely flat. Thank goodness for AAA service which quickly came to our rescue. I brought my situation up with the Service deaprtment with a sublime response. I pointed out the condition of the loaner car and that the spare tire needed to be rotated out. It doesn't speak well for the Service department it this is the condition of their loaner vehicle. I went to speak with Mike Romano the Head of the Service Department but he was no where to be found. We stopped using this delearship's Service Department when we had a Ford Explorer due to the Service Department. Will definitely consider having our new car serviced elsewhere. More

Brought previous car here, decided i was ready for a brand new car.. was very interested in trading in my vehicle, find an amazing 2012 Ford Fusion for a great price, worked really hard to give me the b brand new car.. was very interested in trading in my vehicle, find an amazing 2012 Ford Fusion for a great price, worked really hard to give me the best trade in value, got an awesome price, would recommend them to everyone, very friendly, very polite. would buy my next car from them as well.... keep it up ford! More

I went to Ourisman Ford with the intention of buying a Ford Escape limited, using USAA's auto buying service. The USAA service let's me specify the model, make, and options I desire on the vehicle, and th Ford Escape limited, using USAA's auto buying service. The USAA service let's me specify the model, make, and options I desire on the vehicle, and then refers me to a dealership. I chose a Ford Escape Limited, quoted at a price with a nav system and remote start. Once at Oursiman, they assured me that although they didn't have the vehicle in stock, they could get me one shortly with the options I requested, which included a navigation system and a remote start system. However, when I started signing the paperwork, I noticed the asking price has suddenly jumped by $3000. When I asked why, they said it included hidden fees that weren't included in USAA's price. After I told them I would have to think about it, they sent me an email later saying they would sell me the vehicle for the price with only an additional $1200 in fees. Thinking this was a good deal, I went to the dealership to purchase the vehicle at that price. However, once I was there and had begun filling out the paperwork again, they said the price was really going to be with $1800 in fees and they had accidentally put the wrong price in the email. However, when I said I was going to leave, they offered to keep the price as promised in the email, but it would cost an additional $600 for remote start. I signed the paperwork for the vehicle, and went to pick it up the next day. When I did, the vehicle did not have the navigation system promised, which is a $2,500 option. Infuriated, I refused to accept the vehicle and demanded the paperwork be voided, which they have supposedly done. Neither the sales rep nor his sales manager even apologized. Ourisman's Ford shady practices of charging hidden "processing fees" and bait-and-switch tactics with vehicles are deplorable, and it should be well known that they knowingly and unabashedly engage in deceptive selling tactics. More

Attempted to lease a Lincoln MKX through them with a trade-in. Was given an exorbitant monthly price, even counting the $10,000 from the trade-in. Rejected the deal, and was offered a Ford Edge for sl trade-in. Was given an exorbitant monthly price, even counting the $10,000 from the trade-in. Rejected the deal, and was offered a Ford Edge for slightly less per month, still with the trade. After shopping around, learned that they were basically giving me $0 on the trade and that I could find a MUCH better deal elsewhere. When they called to ask when I'd be back to sign the deal, I informed them that I had found a better deal elsewhere and would not be returning. They dropped the price at least $100/month and tried to match the price, but at this point it was more about principle than price. While I don't expect car dealerships to be the gold standard for honesty and integrity, I at least expect to not be blatantly ripped off and lied to, both of which were attempted at this dealership. Good negotiation is about getting a deal that both parties think is fair, even if it's not the lowest possible price. There is nothing fair about the "deals" Ourisman offers. Look elsewhere! More

This was by far the worst experience with any car purchase in any capacity that I have ever experienced. Car was sold right out from under us after terms and price were agreed on the night before we purchase in any capacity that I have ever experienced. Car was sold right out from under us after terms and price were agreed on the night before we made a 5 hours trip to pick up the car. Car was listed on the internet for $2,000 less than they had intended, but they were willing to honor that price because we saw it on the internet and they had to. Well they wound up not selling to us, but I would love to know how much that car sold for. I'm sure it was more than we had agreed on. Salesmen were rude, unprofessional and extremely indifferent to our disappointment in going home on an additional 5 hour trip without the car. Disgusting experience overall, and I would NEVER recommend this dealership to anyone. I don't care if I ever step foot in Virginia again if it's businesses practice on such an unscrupulous level. The only positive outcome was that the salesman and the dealership did not get a penney of ours, and never will. More

WARNING! WARNING! DON'T PURCHASE FROM OURISMAN!!! They WARNING! WARNING! DON'T PURCHASE FROM OURISMAN!!! They have owed me a credit of $4500 for more than a week. I have called and called. Visited in pers WARNING! WARNING! DON'T PURCHASE FROM OURISMAN!!! They have owed me a credit of $4500 for more than a week. I have called and called. Visited in person. Given all kinds of lip service. Now I am going to file a complaint against their business license in Fairfax County. See if that gets their attention! Oh, and when you purchase a vehicle you get a nice message from Sharon Nap(sp?) saying she represents Ourisman and wants to know if she can do anything or if you have any questions about your recent purchase... blah, blah, blah. That's all it it. Empty customer service. Guess what, you can never get hold of her on the phone! More

Andrew worked hard to locate the vehicle we wanted. Once we finally agreed upon a price, my husband and I decided to take the weekend to think about it. They wanted a $500 deposit to bring the truck in fro we finally agreed upon a price, my husband and I decided to take the weekend to think about it. They wanted a $500 deposit to bring the truck in from another dealer. I called on Monday morning and gave our credit card info. On Monday afternoon, the Andrew called back to say the vehicle we thought we were purchasing had been sold on SATURDAY and he would send me the window sticker from a similar one for my approval. The second truck did not have an option that we wanted so we told him we did not want it. Almost immediately, the General Sales Manager Lenny called to ask why we did not want the vehicle. I told him and he was very rude and agitated and told me they were "not going to give me" the option. I told him I did not expect him too but that I would not pay the dealership $600 to install an option that is $300 from the factory. He was very rude and hung up on me. I called back to make sure they had not made any charges on my credit card, and lo and behold, they had! When I asked why would they tie up the money before confirming availability, the lies started. Lenny intially said they had never offered to sale me a truck with the desired option. When I told him I had an email from the sales person with the window sticker, the then said the truck was sold on Satury. Then it went to the purchaser took delivery on Monday. Finally he told me that they had worked on this deal for 5 days (didn't know there was a time limit) and that any hesitation had been on my part. I told him that was the way it should be since I was the purchaser and it was my money. He then told me that he did not have to answer any of my questions. When I asked who could answer my questions, he told me there was no one over him, which is completely untrue. It been a couple of days and my credit card company says that no credit has been requested from Oursimand so I filed a complaint with American Express. Lenny was probably the most unprofessional person I've had to deal with on any level. They were unable to deliver the truck I wanted (and I know it's not their fault it was sold) but when I didn't want the other vehicle they wanted me to buy his attitude was disrespectful, rude and nasty. Would never even consider going back there and would try to dissuade anyone from doing business there. More