Ourisman Fairfax Toyota

Dependable Service Have always left feeling that both my vehicle and I have been well cared for. I have never felt that the dealership was piling additional items on top Have always left feeling that both my vehicle and I have been well cared for. I have never felt that the dealership was piling additional items on top of scheduled service to boost revenue. Prices are what you expect at a dealership. More

Routine maintenance performed efficiently The Ourisman team has consistently cared for my 2005 Prius for over 10 years and has always provided excellent service. Staff has changed over the ye The Ourisman team has consistently cared for my 2005 Prius for over 10 years and has always provided excellent service. Staff has changed over the years, but quality of service remains the same. More

Rear Driver's Side Tail light Cover Replacement I needed to have the rear driver's side tail light cover replaced. The service only took about 50 minutes so I was able to wait. Everyone was very I needed to have the rear driver's side tail light cover replaced. The service only took about 50 minutes so I was able to wait. Everyone was very helpful in explaining what needed to be done and how much the cost would be ahead of time. I was very pleased with my experience and I have already recommend to others. In particular Sean Jagdeo was very helpful and answered all my questions. Thank you for the great service by all at this location. More

Great Customer Service I had my car in for its 45000 mile service last weekend and mentioned to my service advisor that I had been concerned about the breaks. Melanie calle I had my car in for its 45000 mile service last weekend and mentioned to my service advisor that I had been concerned about the breaks. Melanie called me to let me know I needed some work on the car, so I went ahead and got it completed. I was very happy with the customer service, they kept me in the loop on what was going on with the car, and it is working great. Thanks so much Melanie. More

Terrific I want there for an oil change and normal service. Terrific, quick, efficient and car washed inless than 1 hour. Very polite and pleasant to work with I want there for an oil change and normal service. Terrific, quick, efficient and car washed inless than 1 hour. Very polite and pleasant to work with. More

Another Great Service Experience Maurice Allen is a great Service Manager. He is always courteous, knowledgeable, and truly concerned with getting my vehicle serviced and/or repaired Maurice Allen is a great Service Manager. He is always courteous, knowledgeable, and truly concerned with getting my vehicle serviced and/or repaired quickly,and most of all efficiently. He is the main reason I have been, and remain a satisfied Toyota customer for over 12 1/2 years. I have never felt like I was being sold a service I didn't really need, nor have I felt like I was being gouged. More

Best Service Ever! Maurice Allen is the best! He always let's me know what service is needed and what service needs to be planned for. I will pass on recommendation to Maurice Allen is the best! He always let's me know what service is needed and what service needs to be planned for. I will pass on recommendation to my friends regarding the great service received at your location! More

Really good experience. The best I've ever had. Sean Jagdeo, my service rep was very helpful and attentive. I was very surprised to bring my vehicle in for a recall and to pick it up washed and vacu Sean Jagdeo, my service rep was very helpful and attentive. I was very surprised to bring my vehicle in for a recall and to pick it up washed and vacuumed. More

Good communication, pleasant experience I've had our 2011 Sienna in to Fairfax three times in the last few months. The first time was for an intermittent klunk in the steering. This had been I've had our 2011 Sienna in to Fairfax three times in the last few months. The first time was for an intermittent klunk in the steering. This had been to another, nearer dealer twice for the problem: the first time they said "could not reproduce"; the second time they had me drive their tech around for a bit until he felt it, and then he said "brake shoes". Um, no, not in the steering. So off we went to Fairfax. They immediately diagnosed ball joints (my first guess, rejected by the other dealer), covered under extended warranty. Two days later, car back; slightly improved but still there. Some more research online suggested steering half-shaft. Indeed, on second attempt, they replaced that, also under warranty, and the problem is cured. Intermittent problems are a hassle for all, so I'm appreciative that they took it seriously and took reasonable steps to fix. Third visit was for new problem, driver's window. This turned out to be only partly under warranty, but again, pleasant, fast service, and it's back and cured. Shout-out to Carroll Hyman for his diligence and follow-through! More

All of the service workers were professional and efficient. All of the service workers st Ourisman Fairfax Toyota were helpful and respected my time. Also, the facility is spotless and comfortable. It is perfec All of the service workers st Ourisman Fairfax Toyota were helpful and respected my time. Also, the facility is spotless and comfortable. It is perfect for completing work at one of the tables away from the crowd. The car wash and donuts were also greatly appreciated. More