Ourisman Fairfax Toyota

Accommodating I had to cancel my 60,000 mi. maintenance service twice. When I stopped by without an appointment, the work was done without an appointment I had to cancel my 60,000 mi. maintenance service twice. When I stopped by without an appointment, the work was done without an appointment More

Great Customer Service! Was looking to purchase a new 4Runner and had called other Toyota dealerships in the area and was simply told that they didn’t have it in stock in the Was looking to purchase a new 4Runner and had called other Toyota dealerships in the area and was simply told that they didn’t have it in stock in the color I requested. When I called Ourisman Toyota in fairfax, they offered to locate the specific vehicle I was looking for and to have it transferred to Fairfax. I was able to go into the dealership that same day and sign paperwork. Tony and Colin were attentive and provided great customer service! Thanks guys!! More

The number one Toyota Service in Northern Virginia It is what it is. There is no guess work. The work is diagnosed correctly and the fix is professionally accomplished. Fair and honest billing It is what it is. There is no guess work. The work is diagnosed correctly and the fix is professionally accomplished. Fair and honest billing More

Engine light came on and I went in for an evaluation. My car was looked at within 5 minutes. The service department conducted a diagnostic test that revealed a faulty fuel cap that was replaced right ther My car was looked at within 5 minutes. The service department conducted a diagnostic test that revealed a faulty fuel cap that was replaced right there. More

60,000 mile service After having had to cancel an appointment twice for the service, I came in spontaneously and was cheerfully accommodated. I chose to wait for my car a After having had to cancel an appointment twice for the service, I came in spontaneously and was cheerfully accommodated. I chose to wait for my car and it was finished minutes ahead of schedule. More

easy to make appt.service with a smile at reasonable price. no hassle in making appointment service was excellent ,staff friendly,price reasonable.Car service promptly and well.Added bonus,the car was cleaned a no hassle in making appointment service was excellent ,staff friendly,price reasonable.Car service promptly and well.Added bonus,the car was cleaned and shiny when done. More

Superb Experience! Outstanding management of my expectations! Listening. Accurate. Passionate. Consistent in delivery of messaging and communicating with all stakeho Outstanding management of my expectations! Listening. Accurate. Passionate. Consistent in delivery of messaging and communicating with all stakeholders. Mr. Maurice Allen is the very best of the best! He is a trusted solutions provider, bar none. More

Routine Maintenamce performed I was meet promptly as I walked into the service department. Meet with my service advisor and completed the write-up quickly. Received an email later I was meet promptly as I walked into the service department. Meet with my service advisor and completed the write-up quickly. Received an email later in the morning that my vehicle was ready. A truly relaxing experience. More

5k Service. Excellent customer service provided. They all have made sure to meet my expectations of good service. They all guided me properly how to maintain my c Excellent customer service provided. They all have made sure to meet my expectations of good service. They all guided me properly how to maintain my car. Overall, i am extremely happy with their professionalism. Keep up a good work! More