Ourisman Fairfax Toyota

Irresponsible Dealer! Please avoid this dealer since they won’t be responsible for defects happens to their certified cars even if that defect would endanger their client’s Please avoid this dealer since they won’t be responsible for defects happens to their certified cars even if that defect would endanger their client’s life! Here’s my story: I’ve bought a certified Camry 2015 with 30K miles on it 6 month ago from this dealer! The car came with 4 brand new Goodyear tires while they didn’t give me the tire’s warranty booklet. I didn’t know this mistake until last week that both my front tires got flat at the same time on the sidewalls which means the tires were of such a low quality! One of my tires got a 3-inch hole on the sidewall at low speed! Thank god we weren’t on a highway in the time of that incident! Anyway, I’m following up this problem to at least get my flat tires covered by my toyota certification or tire manufacturer warranty. Both of them denied to help me and referred me to each other! I’m still shocked why two front tires should get flat at the same time on the sidewall while they’ve been only used for less than 8k miles! It puts my whole family’s life in danger! After all, instead of being regret for this terrible mistake, their rude service guy tells me “Toyota is not a tire manufacture! “ Can you believe this! I feel so frustrated now. I’ll follow l this matter up to the related agencies to get my right! I strongly discourage anyone to deal with this irresponsible dealer! You can pay a little more to a more reputable dealer which has more respect for their customer’s safety! I'm sure that the owner will reply under my review here and leave a number to call him! However, this is just a show up! I called them 10 times and couldn't talk with their manager! Also, I left a lot of messages for them, but still didn't get back a simple apology! This is embarrassing!!! More

Amazing Dealership The kind team at Toyota gave us a once in a lifetime deal. Nayne, Colin, Jeff, Marcus, Ebra were all incredible and believe me, you want to work with The kind team at Toyota gave us a once in a lifetime deal. Nayne, Colin, Jeff, Marcus, Ebra were all incredible and believe me, you want to work with this team. They were attentive, accommodating, kind, professional and worked with us to create an incredible deal on a RAV4. We have worked with Fairfax Ourisman Toyota for 5 years and will continue to do so—we want to be loyal to such an amazing team. More

Racial Comments Made an associate named Wajahat (im sorry if I spelled that wrong) was standing around me and my wife and loudly yelled, "DOOM CLAN xxxxx". I'm not sure wh an associate named Wajahat (im sorry if I spelled that wrong) was standing around me and my wife and loudly yelled, "DOOM CLAN xxxxx". I'm not sure what this means, if it is a racist organization or threat but my and my family will not be visiting here again. More

Quick and Painless I came in knowing what I wanted and with money for a large downpayment. I was able to leave with a car and almost no hassle. I came in knowing what I wanted and with money for a large downpayment. I was able to leave with a car and almost no hassle. More

Excellent service from start to finish . I appreciate the advice from Maurice Allen, my Service advisor regarding the service of my car. I value Maurice’s professionalism . I appreciate the advice from Maurice Allen, my Service advisor regarding the service of my car. I value Maurice’s professionalism More

Accommodating I had to cancel my 60,000 mi. maintenance service twice. When I stopped by without an appointment, the work was done without an appointment I had to cancel my 60,000 mi. maintenance service twice. When I stopped by without an appointment, the work was done without an appointment More