Ourisman Fairfax Toyota

Oleg was informative, resourceful, and above all empathetic during our vehicle search. He’s got a long background in cars and puts it to good use for his clients. Thanks so much to Oleg and his tea empathetic during our vehicle search. He’s got a long background in cars and puts it to good use for his clients. Thanks so much to Oleg and his team for their help and patience. More

Working with Samuel Shiferaw was so great and accommodating through my whole application process. He was very consistent and helpful. I will refer him surely. accommodating through my whole application process. He was very consistent and helpful. I will refer him surely. More

I purchased a RAV4 from this dealership. Tony Armendariz worked with me to get the car I wanted. This is the second time he has sold me a car. Each time was easy. Tony is a great salesman. He is very pers worked with me to get the car I wanted. This is the second time he has sold me a car. Each time was easy. Tony is a great salesman. He is very personable. He makes purchasing a new car almost painless. Akshay was the person in finance. He answered my questions graciously to my satisfaction. Josh , a sales trainee, spent time with me after the sale explaining the different aspects of the car. Thanks to all for a job well done! Rita K. More

Purchased our new Highlander from them yesterday and they went out of their way to get me a great deal. Tony, Andrew, Adam all were fantastic, I will definitely be recommending them directly to anyone lookin went out of their way to get me a great deal. Tony, Andrew, Adam all were fantastic, I will definitely be recommending them directly to anyone looking for a Toyota. More

Excellent service and price on used Prius. 20 minutes ago-Edit I was given excellent customer service when I purchased a 2005 Toyota Prius, including our primary point of contact in sales, Alb 20 minutes ago-Edit I was given excellent customer service when I purchased a 2005 Toyota Prius, including our primary point of contact in sales, Albert, the service representative, and Albert's supervisor on the sales floor. Ourisman charged below the Kelly Blue Book price for the car (even when accounting for the $850 dealer fee standard with each car) and included a brand new hybrid battery, which made the car an even better deal. My daughter and I felt safe--all the employees wore masks (as legally required), and there was a sign on the door requesting customers wear masks. More

can not trust I had brought my car in for a recall and to find out why my AC was not working. Brian did not fully explain the whole process to me or what they were I had brought my car in for a recall and to find out why my AC was not working. Brian did not fully explain the whole process to me or what they were doing and was told to just pay $300 and that they will identify the leak in my car's AC. He then told me to come back in a few days so they can identify the leak. I then verified with him to ask if additional charges will be made when I come back and he said no more additional charges. When I went back to the dealer today, Brian tells me I need to pay an additional $1400 to fix my AC. I was surprised and he denied his claims of not needing me to pay anymore additional charges. I had gone to another auto shop the previous day to check my AC and he only charged $25 for evaluation. I do not appreciate people taking advantage of customers during harsh times like these. More

There service are too slow, they dont care about others times. I was wondering about 2017 Camry se smart key and thats been more then 3 weeks still they couldn’t let me anything. I do talk to manager Mr. G times. I was wondering about 2017 Camry se smart key and thats been more then 3 weeks still they couldn’t let me anything. I do talk to manager Mr. Gaurav Gulati and Walter there behavior was really rood I couldn’t even believe that time, that im talking to a dealership. Dear manager please make sure That your employee know how to behave with customers and handle Customer. Thank you More

Outstanding Experience Thank you to Tony for your excellent service, and the Ourisman team as well! We appreciate all that you did to take on board our interests, help infor Thank you to Tony for your excellent service, and the Ourisman team as well! We appreciate all that you did to take on board our interests, help inform us about the cars and their particulars, and work with us on our purchase. You even had the bow on the car at the very end! Thank you for a great car buying experience! More