Ourisman Fairfax Toyota

Great staff and excellent service Fit me in quickly for a fast failing water pump. Did the work for less than the estimate and gave it back to me earlier than expected. Fit me in quickly for a fast failing water pump. Did the work for less than the estimate and gave it back to me earlier than expected. More

Be aware of what you are getting This dealership has high prices on all the work they do. I took my Sienna in for service and was told the Front Lower Ball and Front Stabilizer bar a This dealership has high prices on all the work they do. I took my Sienna in for service and was told the Front Lower Ball and Front Stabilizer bar are leaking. Once its fixed, I need to have alignment done and need a brake flush extraction. The service man told me he will confirm with the extended warranty company and will call me on Monday to setup another appointment to take care of the issues. To see what is covered and required, I called the extended warranty company and was told both the Front Lower Ball and Stabilizer bar services are covered under warranty and I don't need an alignment for these services as it is not touching any of the area that affects alignment. When I got the call from the service man, he says, he talked to the warranty company and they are going to cover both the services and they will also cover for the alignment too for this job. Second, I call Miller Toyota to see how much they charge for Brake Fluid, I got price of $125 including taxes whereas Fairfax Toyota is charging $200. Asked why is the difference, the manager said we use BG products and Miller Toyota uses some third party products. Miller Toyota confirmed that they are using BG products. Even if Miller using third party product, the brake fluid does not cost $75. What a rip off. I took my car to Miller Toyota to get Brake Fluid Flush and asked them to look at other issues identified by Fairfax Toyota. The service man and the technician showed me that both the lower ball joints and the stabilizer bar are not leaking. It was how Fairfax Toyota wanted to make additional money from customers. If you have lots of money to give away go to Fairfax Toyota and pay for extra services or go somewhere else to save or get a second opinion. More

service my car Excellent service and thanks for your help, was a good experience for me because was quickly, I am very satisfied with the services, and again thanks Excellent service and thanks for your help, was a good experience for me because was quickly, I am very satisfied with the services, and again thanks for everything, and More

60,000 mile checkup, yearly inspection Excellent service from Simon Lumpkin! Don't let him get away from you! He is wonderful! Courteous, knowledgeable, personality is very pleasant, and S Excellent service from Simon Lumpkin! Don't let him get away from you! He is wonderful! Courteous, knowledgeable, personality is very pleasant, and Simon is a joy to work with. Excellent Simon! More

Goog Tony Armendariz Excellent attention, appreciation in the purchase of a new vehicle by Tony Armendariz, who is a good seller, I am very satisfied if I need to buy agai Excellent attention, appreciation in the purchase of a new vehicle by Tony Armendariz, who is a good seller, I am very satisfied if I need to buy again with him. More

50,000 mile service Work performed in an outstanding manner. I am pleased with the work done on my Tacoma truck. Service staff was very polite and professional. Thank Work performed in an outstanding manner. I am pleased with the work done on my Tacoma truck. Service staff was very polite and professional. Thank you. More

4th Toyota - Happy Customer The service manager was extremely pleasant and nice. My Highlander was quickly serviced and we were back out the door. On this questionnaire, it is The service manager was extremely pleasant and nice. My Highlander was quickly serviced and we were back out the door. On this questionnaire, it is a shame you have a 25 word minimum...really? What if I just wanted to say "A super fantastic experience!" Hmmm....all around a really good experience. More

10,000 mile maintenance. This was my second visit to the service center, and I it was a truly pleasurable experience. No one WANTS to give up a portion of their Saturday to ha This was my second visit to the service center, and I it was a truly pleasurable experience. No one WANTS to give up a portion of their Saturday to have their car serviced on, but your staff made that sacrifice all the more easy to deal with. More

Maintnenance/Inspection Service was done in a timely manner. A problem was uncovered during the safety inspection and David Lineham found out that is was covered by our warr Service was done in a timely manner. A problem was uncovered during the safety inspection and David Lineham found out that is was covered by our warranty so that the repair was done free of charge. More

Great Service! Dane was great and very helpful - pointing out any issues Ana suggesting reasonable solutions. Service was prompt and complete. This a a very. We'll Dane was great and very helpful - pointing out any issues Ana suggesting reasonable solutions. Service was prompt and complete. This a a very. We'll run dealership. More