Ourisman Fairfax Toyota

Quickly The job is excellent don't take too much time to make down so fast. I like how look my car, it was very nice!! The job is excellent don't take too much time to make down so fast. I like how look my car, it was very nice!! More

Excellent service and environment I have been using this service center for a number of years - Carroll Hyman, assistant service manager, carefully explained maintenance, estimated cos I have been using this service center for a number of years - Carroll Hyman, assistant service manager, carefully explained maintenance, estimated cost, and was very helpful. Mike Neuman is the manager and he has created a very nice waiting environment - Chantilly donuts, comfortable lounge area, and he is very visible and accessible. Mr. Hyman was very knowledgable when talking about the reason for the needed/recommended repairs. The knowledge is very confidence building that the work is actually needed. More

Knowledge , friendly, great customer service The sales person Alexander explained to me the offer they had for the day and showed me the cars and convince me to talk to finance and Darwin gave a The sales person Alexander explained to me the offer they had for the day and showed me the cars and convince me to talk to finance and Darwin gave a good deal for myself More

20,000 check up My service associate assured that the care of my vehicle was efficient and thorough. Mustafa was extremely polite and helped me prepare for my next c My service associate assured that the care of my vehicle was efficient and thorough. Mustafa was extremely polite and helped me prepare for my next checkup (25,000 miles). I was very satisfied. More

Accurate, prompt, thorough service My service advisor, Dane Beunier, told me exactly what needed to be done, how much it would cost, and how long it would take to complete. I arrived b My service advisor, Dane Beunier, told me exactly what needed to be done, how much it would cost, and how long it would take to complete. I arrived before the Dealership was open, but Dane came out and met me, completed the write up, and I was on my way in a 'loaner' before the service area was even scheduled to open. Dane kept me informed of the progress, e-mailed the invoice, and let me know when the vehicle was ready to roll. Professional to the Nth degree! More

14 Avalon hybrid Purchased 2 weeks ago, during 1st week found 3 pieces of double-sided tape holding up my headliner. What kinda of cheap crap is this. I live hours awa Purchased 2 weeks ago, during 1st week found 3 pieces of double-sided tape holding up my headliner. What kinda of cheap crap is this. I live hours away after a week long run around with one sales manager I decided to speak with another one today just to hear they will not do anything to fix unless I swing by via sales manager. If customer service was there I would have not left this post, but really who does this to hold a headliner up? Stay away. Don't be fooled with their sorry to hear contact us response. Like my post said I have spoken with a few people before posting here. It shouldn't be hard to find me. More

Great Service Appointment was a dream experience. Promised completion time was actually beaten. Carroll Hyman was professional and a pleasure to deal with. I fel Appointment was a dream experience. Promised completion time was actually beaten. Carroll Hyman was professional and a pleasure to deal with. I felt my RAV4 was in good hands. More

The Best Toyota Service Center Bring my Highlander here for quality service and courteous service managers. Everyone is friendly. Brought my car to Ourisman after another mechanic Bring my Highlander here for quality service and courteous service managers. Everyone is friendly. Brought my car to Ourisman after another mechanic at a tire company said my Highlander needed new hoses. My service manager had the hoses checked and they are fine So, the staff at Ourisman is trustworthy too. More

6 month service My truck was serviced and washed in record time. I was also able to use the coupons that the dealership sent me. The service has always been first r My truck was serviced and washed in record time. I was also able to use the coupons that the dealership sent me. The service has always been first rate. Thanks. More

Nothing wrong! I thought a slight thumping noise upon breaking meant trouble, but the service technician drove the car himself and determined it was normal break cha I thought a slight thumping noise upon breaking meant trouble, but the service technician drove the car himself and determined it was normal break chatter since the car had not been driven for a few weeks. More