Ourisman Fairfax Toyota

Toyota RAV4 Purchase I was fairly sure I wanted a RAV4 but was concerned about visibility issues (I am a short person). This dealership not only had the exact car, but the I was fairly sure I wanted a RAV4 but was concerned about visibility issues (I am a short person). This dealership not only had the exact car, but they let me take it for an extended test drive of 24 hours for no fee. The final price was very good...could have been knocked down a little further (the trade-in value we received for my minivan could have been higher) but we are satisfied at this time with our purchase and with the overall experience. More

Great, courteous, efficient and hassle free. The folks at Ourisman Fairfax worked diligently to locate the vehicle for me. The sales and finance personnel wer attentive but not pushy which made The folks at Ourisman Fairfax worked diligently to locate the vehicle for me. The sales and finance personnel wer attentive but not pushy which made the experience almost a pleasant one--leasing or purchasing a capital investment such as a car can be stressful. More

Easy peasy! Brought car in for routine oil change and 10k mile maintenance. Simon was courteous and professional. The two hour wait... was great! Spacious waiting Brought car in for routine oil change and 10k mile maintenance. Simon was courteous and professional. The two hour wait... was great! Spacious waiting room was like an airport club lounge... had two TVs -- caught up on morning talkshows -- had free coffee and donuts and read free newspaper! Actually got an important project done. Could have stayed even longer to work. Check out was a breeze and newly washed car was sitting outside waiting for me. More

Great experience Helpful, corteous. Great advice. The recommendations on the brakes was spot on. Smoothest ride in a while. Appreciated the rental car as well. Wi Helpful, corteous. Great advice. The recommendations on the brakes was spot on. Smoothest ride in a while. Appreciated the rental car as well. Wish there was a second extension on the servuce plan. More

In for the 25,000 miles Toyota Care service and Wash My advisor, Melanie, treated me as usual -- like I was the most important customer at Ourisman. She also explained to me what should be done to my Ca My advisor, Melanie, treated me as usual -- like I was the most important customer at Ourisman. She also explained to me what should be done to my Camry if I did not drive it for 3-4 weeks. Thank You More

new car purchased Excellent experience, since we got the car we wanted at the price we expected;based on internet searching of inventory from local Toyota dealerships. Excellent experience, since we got the car we wanted at the price we expected;based on internet searching of inventory from local Toyota dealerships. Thanks! More

Recall work was done quickly and provided a loaner Great job -- Simon is the best when it comes to service reps. He has helped me on multiple occasions. Gets me in and out while those in the back get Great job -- Simon is the best when it comes to service reps. He has helped me on multiple occasions. Gets me in and out while those in the back get the work done. More

Service The actual service experience was very good. I was welcomed and referred to a service technician, who took care to ensure all I needed was a state in The actual service experience was very good. I was welcomed and referred to a service technician, who took care to ensure all I needed was a state inspection. As soon as the car was ready, he immediately notified me that it was in line for a service wash, and I asked him to take it out of line as I had an appointment I needed to get to. My car was ready for me very shortly. A concern I have is the telephone service. I tried to call twice and was put in hold for five minutes and then a recorded message came on to say to leave my name and telephone number and I would get a call back. Three hours later I received a call but was at a yoga class and by the time I got home, the service department had closed. So I called the next morning, and got the same message. I then decided to go on line and make an appointment and got the scheduled time back immediately. My concern is there are times I, and I am sure other customers too, do not have internet access. I did leave a message and asked if the business needed some additional help as I felt the customer telephone service was unacceptable. More

Regular Maintenance Visit Always make appointments ahead of time with Melanie Webster. When I call she lets me know what services are due, the time required and what the appro Always make appointments ahead of time with Melanie Webster. When I call she lets me know what services are due, the time required and what the approximate cost will be. When I drop the car off she has everything ready and the car is taken in right away. Her being so organized really helps with reducing the amount of time I wait for the car. I always trust that Melanie will advise me as to what has to be done on the car and what can wait - she even gives me an overview of any upcoming service appointments that will take longer, what will be involved in the upcoming appointments and approximate cost. This really helps in budgeting and makes it a lot easier to plan ahead. More

Outstanding I was informed at every step and the service was completed on time and below the estimated value. Carroll was very helpful and courteous. A delightful I was informed at every step and the service was completed on time and below the estimated value. Carroll was very helpful and courteous. A delightful experience More