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Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Clarksville, MD

4.5
260 Reviews

260 Reviews of Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

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December 02, 2020

I had a problem with this dealership in the past, but then I made a complaint and honestly never had an issue again. I can tell management corrected the issue. Which says customer service means alot to t More

by Thorntonhc20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Thorntonhc20, Thank you very much for your review. We are very happy to know that your are pleased with your experience with us! You are absolutely correct, we do care about our customers and we strive to please 100% of our customers every time. We look forward to seeing you for your next visit, but until then be safe and be well.

December 02, 2020

Employees was yelling and screming like he was on something just because i voice my opinion he need angry management before he hurt sbody dont no his name More

by gward3795
Recommend Dealer
No
Employees Worked With
Dont no
Jan 08, 2021 -

Ourisman Chrysler Dodge Jeep RAM responded

Ms. Ward, I am sorry to hear you were not pleased with your experience here at Ourisman. It took me some time to review your visit and acquire the facts. It looks as though you special ordered tires from us (with Moe), you were able to take advantage of the buy 3 get 1 free promotion and when the tires arrived, we installed them. It seems this is where the experience for you, started to turn wrong. When your vehicle was complete, you told Moe you were unhappy because we installed "used tires". I can tell you that was not the case. I spent a lot of time following the tires that were installed on your vehicle and where they originated from. I watched on camera the technician get the tires from the parts department, then i went back and watched when the tires were delivered to the parts department. These Toyo tires that you picked out and we special ordered were never used. I spoke to the Service Manager about someone here screaming at you, which I find to be unacceptable, he was unaware of that but he did tell me that he had to speak loader than normal since he was trying to explain the tires have full tread depth but whoever you were on the phone with on speaker phone while trying to discuss with John was speaking over John. We have never installed used tires on a customers car with expectation of the customer that they were getting new tires. That is just not how this shop is run. What isn't lining up to me is how we went from you being happy and ordering tires through us to where you state we put used tires on your vehicle. It seems like there is something missing from this whole story and I would like to know from your stand point what is missing? I have tried several times over the past month to reach you before I responded to your post, unfortunately I have had no success reaching you. If you care to discuss this further, I would greatly appreciate it. You can reach me, Jeff Borakove, General Manager at (410)988-8100 ext 221. Thank you

November 22, 2020

I brought in my newly-purchased 2018 Jeep Grand Cherokee Summit at 11:45 last Friday with a coolant leak, with plans to travel out of state the next day. Moe, the service manager, arranged fir a quick diagn More

by RonL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe Qureshey
Dec 24, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Ron, Thank you very much for the excellent review. I am sorry there was an issue so soon into your ownership, but I am very happy that Moe and team were able to get you back on the road expeditiously!

November 21, 2020

Moe Qureshey was excellent, he really made my day. His outstanding service will keep me coming back. He took his time to explain everything and when they had to keep my vehicle, he made sure to get me a More

by Smoothone117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe Qureshey
Dec 24, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Smoothone, Thank you very much for the excellent review. We are very happy that Moe was able to help you and you were please with his communication! Thank you for your business and trust in Ourisman of Clarksville. Thank you for your service!

November 03, 2020

It took 2 days and $825 to fix my Jeep Cherokee Trailhawk. The first day they replace the ABS sensor even though it is ok. Today they replaced the front left wheel hub which has a failed tone rin More

by sanghill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe Qureshey
November 02, 2020

In a crazy situation of Covid affecting part replacements I couldn’t have been more pleased with the efforts the dealership and Dwayne made to get us through a frustrating month of waiting for parts. Communi More

by Christine ziluca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2020

Never dissappointed always a great experience! Professional, Friendly, Honest top Quality service! Great Value and I am always confident I made the Best Choice in where to Buy my Cars and Have the More

by DocGMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Strine, John Erbe, Moe Qureshey, Mike Catron
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

DocGMD, Thank you very much for the 5 star review and kind feedback! We greatly appreciate your continued business and trust in Ourisman.

October 22, 2020

My advisor was Steve Ritter and he provided great service. Steve was professional, courteous and easy to talk to. I’m happy that Ourisman is near where I live and convenient but most importantly that More

by Lolo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Lolo, Thank you very much for your 5 star review and your feedback! We understand you have many choices in where to service your vehicle, therefore we are very thankful that you choose Ourisman. As you already know, you're in great hands with Steve and we look forward to seeing you at your next service interval.

October 16, 2020

Moe did a great job in keeping me informed as my 100,000 mile tune up ended up being major engine repair. Will definitely return. More

by stevbeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe, Iforgotlastname
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for the 5 star review and wonderful feedback about Moe! We are very please that you are happy with the service that you receive here at Ourisman and with Moe. We look forward to seeing you when you return.

October 16, 2020

Brought in 2018 Pacifica hybrid for a recall fix. Service assistant Moe was engaging, knowledgeable, and articulate. Gave me confidence that the job would be done right and on time. More

by PacificaHybrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for the 5 star rating and feedback on your visit! We are very pleased that you are happy with the level of service that you received from Moe and Ourisman.

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