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Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Clarksville, MD

4.5
260 Reviews

260 Reviews of Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

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October 16, 2020

Ourisman CJDR has been my primary source for maintaining my 2006 Dodge Magnum. Thanks to their careful attention to my car’s preventative maintenance requirements, I have had very few problems in almost 100 More

by Beemer999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catron
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Beemer999, Thank you for your review and response. We aim for excellence and will continue to work on achieving excellence through your eyes! Thanks for choosing Ourisman!

October 15, 2020

Incredible miss-managed dealership. Service can't keep up. Service department is always behind. No care about a pandemic. They rather just jam pack waiting area. All they want is the dollars. Not s More

by onlyfornegotiations
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dwayne Bridget
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for your feedback, however, we at Ourisman could not disagree more. We value our customers and do our best to meet their needs. We are very active with local authorities and take extreme precautions to protect our customers and employees. Perhaps you can contact me with your real name information so we can verify your visit and discuss ways we can improve. I can be reached at (410)988-8100 ext 221 or ask for Jeff Borakove.

October 13, 2020

Fantastic service as usual. We had an oil change performed. We were pleasantly surprised with the tire rotation and washing of vehicle. We wash our wrangler but after service it was sparkling!! Than More

by nightcastle2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Catron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonie Null
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catron
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for the 5 starts and wonderful feedback. We greatly appreciate your business. We look forward to seeing you at your next service interval!

October 12, 2020

I took my 2018 ram truck for 16,000 service and everything was not completed. Actuator did not get checked. No hurry in going back. tires did not get rotated. More

by tlp665
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Rittter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Ritter
Oct 27, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for your feedback Tim. I did some digging into your service record and found that the technician left detailed notes on the condition of the actuators along with the results from those tests. To say it did not get checked, is false. I am also going over the notes from when you came in and it doesn't appear that a tire rotation was discussed or asked for by you. I would love to clear up any misunderstanding with this visit. If you care to discuss, my name is Jeff Borakove, General Manager, and I can be reached at (410)988-8100 ext 221. Thank you

October 09, 2020

Thank you for prompt service. I came in for routine maintenance and settled in for a two hour wait, I had barely gotten into newspaper number two when I was told my car was ready. Less than one hour. More

by JCA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
More Quershey
October 09, 2020

Moe was very friendly and helpful. I have a 16 yr. old Jeep Liberty (I bought at Ourisman) in need of a muffler system and back window shocks. Moe explained what was needed and the estimate. Everything we More

by mdrose1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe Qureshey
October 08, 2020

5 Stars for Moe who kept me in the loop every step of the way and was very helpful when it came time to deciding what needed to be done now vs. what could be done later for my Jeep. I'll be asking for Moe a More

by mb
Recommend Dealer
Yes
Employees Worked With
Moe Qureshi
October 05, 2020

Moe was great and helped to interface a difficult and costly repair. Price tag hurt but I know it was a lot of labor that couldn't be avoided. More

by scottgibbonsjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe, Qureshi
October 04, 2020

Easy to schedule and work with the advisors. Work was done when promised. No surprises and the provided recommendations for my next visit. Will definitely come back for my next service! More

by Jeep Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2020

I don't know the Service Department personnel was who accepted and prepared my car for service (oil change, 30,000 mile maintenance) on 24 Sep 2020. He is a Hispanic gentleman and displayed a profession More

by DTK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
He is not listed
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