Ourisman Chrysler Dodge Jeep RAM

Ourisman Chrysler Dodge Jeep RAM responded

Adam, thank you very much for your 5-star review! We're thrilled to hear about your positive experience working with Virgile. We'll be sure to pass your kind words on and let him know he made your car buying experience pleasant and straightforward. Congratulations on the Audi--we hope you love it! If you need anything, we're here anytime and happy to help. Thanks for supporting us at Ourisman CDJR of Clarksville.

Ourisman Chrysler Dodge Jeep RAM responded

Pdturner, thank you for your review! We appreciate your feedback on the high-quality service and quick vehicle delivery at Ourisman CDJR of Clarksville. We're glad to hear you had a positive experience and look forward to serving you again. If you need anything, please reach out! We're here anytime and happy to help. Thanks again for the five stars.

Ourisman Chrysler Dodge Jeep RAM responded

Shannon, thank you so much for the 5-star review! We're glad to hear you had a wonderful experience working with David. We'll be sure to pass your kind words about professionalism on to him and let him know to keep up the great work. Hope you're enjoying the new car! We look forward to serving you again. If you need anything, please reach out.

Ourisman Chrysler Dodge Jeep RAM responded

Mark and Johnny, thank you for your review. We're thrilled to hear the buying process was pleasant, and we hope you're enjoying the new car. Thanks for the recommendation of Ourisman. We hope to see you again!

Ourisman Chrysler Dodge Jeep RAM responded

Thank you, Priscilla, for your review! We're thrilled to hear you felt comfortable throughout the buying process. Customer service is a top priority for us, and we're grateful it showed during your visit. We look forward to serving you in the future. Thank you for supporting Ourisman!

sonjay responded

When i called to get a better explanation because I cleared up the "violation" which occured because I wasnt properly advised while I was at dealership about switching over insurance, no manager hopped on the phone to give a clear explanation to my inquiry. I was just told "call MVA" to figure it out. That is what I mean about proper customer care. If someone reads a letter and doesnt understand, then someone with some authority from the dealeship should be more responsive.

Ourisman Chrysler Dodge Jeep RAM responded

The MVA will not share your personal information with us. I am sorry, we can only direct you to contact them to clear the matter. This was not an insurance issue from the store. You signed a document that agreed you would insure the vehicle. That is also between you and your insurance provider, not the store. Thank you and good luck.

Ourisman Chrysler Dodge Jeep RAM responded

Todd, I had the opportunity to review the numbers sent along with the emails sent. It proves we offered you exactly what was agreed upon barring the unknown trade value. In fact the only difference was your trade value. You said your trade was worth $36K (which we both know was MSRP for your 2018 wrangler that now has 36K miles). Unfortunately you were unwilling to give us details about your possible trade in before hand. The trade numbers you gave us were based on a quote you received from a previous dealer. You said, "I am also not budging off my 36K for trade." When you came in this evening the only number that changed was your trade value as it is simply not worth $36K to us. The quotes supplied via email and in person, prove we did everything we said we would do and there was absolutely nothing remotely close to "bait and switch". Before you came into the store we had no idea what your trade was or miles on it. There was about a 45 second interval between the salesperson coming up to the sales tower to the time the Sales Manager greeted you with your key in hand (camera footage proves this). It was certainly not a long process to get your keys back. Finally after you left, you called back into the store and asked for Jacob, "Jacob answered the phone "Thank you for calling this is Jacob." You then went right into cussing at Jacob. There were 5 other people who heard you using profanity and Jacob absolutely did not. When the General Sales Manager, Jason, had enough of you abusing our employee, he stepped in very cordially, and tried to defuse your anger. You then cussed at Jason several times before he said, "Sir I am not cussing at you, please do not cuss at me." After about 45 seconds of you berating Jason, he ended the call by hanging up on you. As General Manager of this store, I find you actions to be completely unacceptable and it is surprising to me that you, yourself, a business owner as you claim to be, who has 1,000 employees, speak to people this way and try to conduct business this way. I would invite you to speak with me if you wish to talk about this further or attempt to conduct and further business at my store. You are able to reach me, Jeff Borakove at (410) 988-8100. Thank you and have a blessed day.