Ourisman Chrysler Dodge Jeep RAM

Thought I had an appointment scheduled through website virtual chat, only to find they didn't a record of it when I got there. I did not get an update, so I called late in the afternoon only to find out t virtual chat, only to find they didn't a record of it when I got there. I did not get an update, so I called late in the afternoon only to find out they were keeping my van overnight...something you should tell someone at checkin or call to discuss! Van was finished late in the day the next day, but an emergency came up that day and it would have been much better if we'd have had our van back. More

Absolutely Loved my experience with John at Ourisman Jeep! He was knowledgeable, friendly, and extremely helpful! I got the exact vehicle I wanted at the right price. I would definitely recommend Ouri Jeep! He was knowledgeable, friendly, and extremely helpful! I got the exact vehicle I wanted at the right price. I would definitely recommend Ourisman and John to all my friends and family! They have earned a life long customer! More

Staff is friendly and efficient in providing services, I enjoy the coffee and the flexibility for getting a ride home if can’t wait onsite enjoy the coffee and the flexibility for getting a ride home if can’t wait onsite More

Awesome oil change and tire rotation visitquick and easy Awesome oil change and tire rotation visit quick and easy Dwight is always courteous friendly and efficient really knows what he’s talking about the Awesome oil change and tire rotation visit quick and easy Dwight is always courteous friendly and efficient really knows what he’s talking about the Tech who serviced the car highlighted several issues that I needed to look after including a nail in my tire I didn’t know what there great service! More

Great experience. Bought a Jeep on-line and had it delivered. It was as promised, great condition. Jeep was amazing and a great process. Thanks Virgile delivered. It was as promised, great condition. Jeep was amazing and a great process. Thanks Virgile More

Awesome. Sooo nice and professional...they came in way lower than estimate ...Matthew explained everything and kept me up on progress of repair. Thank you lower than estimate ...Matthew explained everything and kept me up on progress of repair. Thank you More

Ourisman Chrysler Jeep has NEVER disappointed with their service. They are friendly and professional, and effective in their solutions. It is always a tremendous experience! service. They are friendly and professional, and effective in their solutions. It is always a tremendous experience! More

Grand Jeep Cherokee, 2011. Situation: coolant was leaking.Test and found faulty radiator fan module assembly thermostat and upper radiator hose collapsed. The said that they replaced radiator fan mod leaking.Test and found faulty radiator fan module assembly thermostat and upper radiator hose collapsed. The said that they replaced radiator fan module assembly, upper radiator hose, thermostat and radiator cap and replaced coolant liquid. When I picked up the car I noticed that the level of coolant liquid was below the minimum line, almost at the same level when I took the car for repair. It means that they didn't add coolant and I was driving for almost 30 minutes with almost no coolant. I talked to the Service manager, Mr.John, and he said that there might have a been a leak so the coolant disappears. I told him that before delivering the car they should have check the level of the coolant. In addition they charged $37.98 for coolant that they didn't put. They also charged $1179 for the fan modul. The real price in MOPAR is $549.04. How can they charge 100% over the real price? Mr John didn't offer any reasonable explanation and he insisted that they did everything well and also put in doubt the price that Mopar has for the spare part mentioned. I will report the issue to JEEP, the FTC (Federal Trade Commission) and the Better Business Bureau More

Excellent all around service and experience buying this car from Ourisman’s. The negotiation was easy and straightforward. I was impressed that they delivered to my home in Wilmington, DE. car from Ourisman’s. The negotiation was easy and straightforward. I was impressed that they delivered to my home in Wilmington, DE. More

Great experience at Ourisman! We had a very pleasant experience with Andrew, “Kevin from finance”, Danny and Jacob and came off the lot with a new Jeep Willy’s!! experience with Andrew, “Kevin from finance”, Danny and Jacob and came off the lot with a new Jeep Willy’s!! More