Ourisman Chantilly Toyota

Excellent, knowledgeable and professional service. All dealership employees were helpful and courteous and willing to assist in any way possible. I was thoroughly pleased with my purchase and feel conf All dealership employees were helpful and courteous and willing to assist in any way possible. I was thoroughly pleased with my purchase and feel confident I was provided a fair deal. More

Fast and easy purchase We stopped by on a Friday afternoon to check out the new Sienna. We didn't have much time so we figured just a test drive and we could come back if we We stopped by on a Friday afternoon to check out the new Sienna. We didn't have much time so we figured just a test drive and we could come back if we liked it. After the test drive, they quoted us a price for the new van and on our trade in. Both we very fair and made it too hard to pass up. We completed the purchase and financing in under 2 hours. Everyone on the staff was friendly and easy to deal with, no high pressure sales tactics. This is our second vehicle we bought from Ourisman Chantilly and will be back next time we are lookng for a car. More

Fair and quick purchase Friendly staff. Answered all questions openly. Quick and pain free purchase process. No high pressure sales pitch. The next time I need a new vehicle, Friendly staff. Answered all questions openly. Quick and pain free purchase process. No high pressure sales pitch. The next time I need a new vehicle, I will definitely visit their dealership first. More

We were treated fairly and honestly. We had to order our new vehicle and that was no problem. They took plenty of time to review the options and told us when to expect it. The staff was f We had to order our new vehicle and that was no problem. They took plenty of time to review the options and told us when to expect it. The staff was friendly and courteous and went out of their way to be sure that we would be happy with the purchase. More

Communication decreased after I made purchased I purchased a car this week at a fine deal. During the negotiation the sales person assured me they would re-detail the car and get out a smoke smell. I purchased a car this week at a fine deal. During the negotiation the sales person assured me they would re-detail the car and get out a smoke smell. He also said all service would be available a closer Ourisman shop as the Chantilly location is far from me. Unfortunately, after finishing the deal they did not remove the smell and said I would have to drive the car back if I wanted to have it re-detailed! They also didn't have a second key and at the last minute had to give me a "we owe you" for a reimbursement so I now have to go and get a second key made and programed. They said I could do this at an Ourisman very near me, but I have just learned that the Ourisman near me does not have the Toyota technology so I have to drive all the way back to Chantilly. Fortunately, the closer Ourisman has agreed, thanks to a call from Manager Poya at Chantilly who wasn't involved in my purchase, to do a smoke treatment. Let's hope it gets the smell out. I'm annoyed that they don't care to maintain this customer relationship now that the I've driven off the lot. They said what they needed to to get the car sold. More

Great Car Buying Experience This was perhaps the greatest car buying experience I've had! We came in knowing that we wanted a used car for our teenage driver and within the firs This was perhaps the greatest car buying experience I've had! We came in knowing that we wanted a used car for our teenage driver and within the first 30 minutes of our visit, we found the car that met all of our needs. Our concern was the length of time it would take to get through the negotiating/buying experience and truly it was quick and seamless. We were pleased with the quick attention that we received from our salesperson and all throughout the process. The vehicle was ready for us to drive away - full tank of gas and very clean. I'd recommend this dealership to anyone - great inventory, good / helpful sales and financial staff. More

Excellent Experience Positive attitude Excellent technical knowledge of car features Fair trade in value Excellent discount on Msrp. Relatively quick sales process. Positive attitude Excellent technical knowledge of car features Fair trade in value Excellent discount on Msrp. Relatively quick sales process. Would buy again. Third car, their service experience is excellent More

Great and excellent buying experience . Easy and straightforward process No hassle, very knowledgeable sales people Great customer service very respons and excellent buying experience . Easy and straightforward process No hassle, very knowledgeable sales people Great customer service very responsive and easy to get in touch with . More

Best Service Ever Excellent service (Financial (Elizabeth Hager) Sales Amen Riyat), and Managers(Ali Elkadi)) was awesome & outstanding. The return of the car & getting Excellent service (Financial (Elizabeth Hager) Sales Amen Riyat), and Managers(Ali Elkadi)) was awesome & outstanding. The return of the car & getting another one was very smooth and with out any problems. Thanks to the Sales manager, I think his name is Arlo Gebrial. Thanks Dr. Lasheen More

Tacoma From my initial online contact to the sales close, the Ourisman Chantilly Toyota team was very responsive, very informative, and extremely willing to From my initial online contact to the sales close, the Ourisman Chantilly Toyota team was very responsive, very informative, and extremely willing to make the sale meet my needs. Thank you to the Ourisman Chantilly Toyota team! More